If you're not happy we will exchange it for you!
How to qualify for the 120 Night Sleep Comfort Guarantee:
- You will be required to purchase a Sleepmasters mattress protector on the same sales order as your bed of R4999 or more.
- Your bed set has to be delivered by Sleepmasters, or it's duly appointed agents. This is to ensure that no damages occur during transport.
- You need to keep your proof of payment safe as it will be required.
- If your bed set is found to be damaged, stained or unsanitary it will not qualify for the exchanged. The determination of the status of the bed set is within the sole discretion of Sleepmasters
- Your new bed will take some time to adjust to your body and we require you to sleep on it for minimum of 30 nights to allow for the adjustment period.
- Between 31 and 120 Nights you may qualify for exchange of your bed for one of equal or greater value
What is excluded from the 120 Night Sleep Comfort Guaranteed?
- The 120 Night Sleep Comfort Guarantee excludes bases and mattresses bought individually or any special order items.
- We are unable to exchange if the new bed is less expensive than the original price of your bed set bought the first time. Any price difference cannot be made up with a second bed set or any associated accessories or products.
- The Sleep Comfort Guarantee is not valid on warranty exchanges, clearance/discontinued merchandise, floor models, pillows or mattress protectors.
If you do qualify for the exchange, the following is important to take note of:
- If the new bed is more expensive than the original bed, we will require full payment of the difference before the new bed will be exchanged.
- The Sleep Comfort Guarantee only allows one exchange per bed set purchase.
- The Sleep Comfort Guarantee does not affect the supplier warranty.
- The Sleep Comfort Guarantee does not affect the consumer's rights in terms of the consumer's protection Act, where applicable.
- We will apply an administration charge of 10% of the value of the original bed and a redelivery charge. This fee must be paid prior to collection of your old bed and delivery of the new bed