1.2. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.
2.External Social Media Policy
We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities.
This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network.
2.3 Response times
We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.
2.4 Not our views
We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h00 to 17h00 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.
2.5 No endorsement
We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.
2.6 Prohibited conduct
We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:
2.6.1discrimination, which means treating someone in a certain way based on prejudice – like racism, homophobia, bigotry, or other kinds of prejudice.
2.6.2 hate speechwhich means attacking someone based on their attributes – like their gender, ethnicity, religion, race, disability, or sexual orientation;
2.6.3 harassment, which means harming someone or threatening to harm them – like bullying, intimidation, or stalking; or
2.7 Prohibited conduct, which means a specific way of harassing someone online by intentionally sowing discord, starting arguments, or publishing objectionable content.
2.7.1 illegal content that is prohibited by law – like child pornography, pirated content, or content that otherwise infringes someone else’s copyright or other rights;
2.7.2 harmful content that could cause harm to someone – like defamatory comments, fraudulent claims, or untrue statements;
2.7.3 offensive content that could reasonably offend someone – like pornography, obscenities, or anything intended to shock someone; or
2.7.4 impermissible content – contrary to any codes or standards that we subscribe to and make you aware of. Competitions
We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant or available on our websites. You may not engage in any of the following prohibited conduct:
2.7.4 unjustified outcries, which means strong expressions of public disapproval or anger based on false assumptions – like “The competition was rigged!” (our competitions are run strictly in accordance with the law and any baseless claim to the contrary is defamation against us);
2.7.5 discriminatory objections, which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and winners are randomly chosen by computer software under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
2.7.6 prohibited discussions, which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners.
We also advise you not to share personal information on any public platform. Rather send us a private inbox message to keep your personal details safe.
Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.
Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:
2.9.1 anything that is not relevant to a social media community or the conversation in question;
2.9.2 anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
2.9.3 prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
2.9.4 prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions
2.10 Queries and reinstatement
If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reasons to do so.
There may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.
We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.
We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.
2.11.3 Other accounts
We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.
If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible..
2.12 Third-party links
Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.
3.1. “direct marketing” means any direct communication between Sleepmasters and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
3.2. “information” means any information, including personal information that you provide to Sleepmasters;
3.3. “interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with Sleepmasters, including but not limited to forums, clubs, surveys, feedback forms, clubs and e-mails;
3.4. "personal information" means information relating to an identifiable, living, natural person, and where its applicable, an identifiable, existing juristic person, including, but not limited to:
3.4.1. Information relating to race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person
3.4.2. information relating to the education or the medical, financial, criminal or employment history of the person;;
3.4.3. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
3.4.4. the biometric information of the person;
3.4.5. the personal opinions, views or preferences of the person
3.4.6. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
3.4.7. the views or opinions of another individual about the person; and
3.4.8. the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about that person
3.5. “we” or “us” or “Sleepmasters” means Pepkor Trading (Pty) Ltd trading as Sleepmasters. Sleepmasters is part of a group of brands that all trade under Pepkor Trading. When you share your information with one of our brands, you may be sharing it with one of the other brands. “website” means https://www.sleepmasters.co.za.
3.6. “social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube and Pinterest.
3.7. "you” or “user” means any person who accesses or uses the website.
4. Collection of Personal Information
4.1. We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.
5. Active Collection Of Personal Information
5.1. When you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (goods or services information)
5.2. You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.
5.3. In these situations, Sleepmasters will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional, specifically in the instances of ordering any goods or services from us.
5.4. BY PROVIDING US WITH ANY GOODS, SERVICES OR OPTIONAL INFORMATION YOU ARE CONSENTING TO US TO COLLECT YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE LAW AND IN THE MANNER DESCRIBED BELOW.
5.5. You agree that Sleepmasters may collect, use and store your personal information to:
5.5.1. establish and verify your identity;
5.5.2. maintain and update Sleepmasters customer, or potential customer databases;
5.5.3. greet you when you access the website;
5.5.4. send you direct marketing material from which you will be able to opt out or unsubscribe;
5.5.5. provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
5.5.6. send you messages about the website, your account, the goods and services we offer;
5.5.7. communicate with you in general;
5.5.8. customize the website to users' preferences;
5.5.9. inform you of facts relating to your website access and use;
5.5.10. improve the content of the website or any of our services; installation, guarantee, extended warranties, customer care and product reviews;
5.5.11.inform you about Sleepmasters goods and services, including information particularly aimed at a specific user;
5.5.12. inform you about competitions, promotions and special offers from Sleepmasters;
5.5.13. do marketing and product research for Sleepmasters;
5.5.14. provide you with targeted advertising when you access the website.
6. Passive Collection Of Personal Information
6.1. Sleepmasters passively collects (i.e. without the user actively providing the information) information from your browser, including an IP address, browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie information, and the page requested.
6.2. A cookie is an alphanumeric identifier which Sleepmasters computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use.
6.3. We can use this information to enhance the content of the website and to make it more user-friendly.
6.5. You consent to the passive collection, use and storage of user's information;
7.1. You agree that Sleepmasters may disclose, if needed, your personal information to:
7.1.1. Sleepmasters' affiliates;
7.1.2. Employees or third parties contracted or employed by Sleepmasters to provide services for or to Sleepmasters, including for example, website hosting and development, joint content and services; customer support, technical support, financial services like credit or other payment processing, delivery services, to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services); and other support services. These companies require access to users' personal information to perform their functions and not for any other purposes and Sleepmasters will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
7.1.3. Any third party to investigate or resolve complaints, including abuse complaints;
7.1.4. Credit bureaus to report account information, as permitted by law;
7.1.5. Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria)
7.1.6. Any third party who acquires all, or substantially all, of the assets or shares in Sleepmasters, any of Sleepmasters' affiliates, and/or the Sleepmasters website, whether by sale, merger, acquisition or otherwise. We will disclose the transfer on the website;
7.1.7. Governmental agencies, exchanges and other regulatory or self-regulatory bodies if Sleepmasters is required to do so by law or if Sleepmasters believes that this is necessary to:
18.104.22.168 comply with the law or with any legal process;
22.214.171.124. protect and defend the rights, property or safety of Sleepmasters, its affiliates or their customers;
126.96.36.199.prevent or deal with fraud or the abuse, misuse or unauthorized use of the website;
188.8.131.52.protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Sleepmasters will proactively disclose this information to the appropriate regulatory bodies and commercial entities).
7.2. You agree that Sleepmasters may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user. .
9.1. Sleepmasters may monitor, intercept, read, block, or delete communication over its information systems.
10.1. Sleepmasters takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.
10.2. Our hosting company will host our website in a secure environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
11. Accurate and Up To Date
11.1. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
11.2. You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing Sleepmasters Head office at https://www.sleepmasterscustomercare.co.za.
11.3. Sleepmasters will take reasonable steps to correct or update such information as soon as possible.
11.4. You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.
12. Rentention Of Personal Information
12.1. We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
12.1.1. retention of the record is required or authorised by law; or
12.1.2. you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
13. Transfer Of Personal Information Outside Of South Africa
13.1. We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
14. Usernaes and Passwords
14.1. You acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the website.
14.2. Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user's responsibility to maintain the confidentiality of it and to safeguard them.
15.1. The website is not targeted at children under the age of EIGHTEEN and Sleepmasters will not knowingly collect information from users in this age group
15.2. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.
16. Unauthorized Use
16.1. Unauthorized use of information systems may be a violation of the law, including the Electronic Communications and transactions Act 25 of 2002 and the agreement between you and Sleepmasters. A violation may result in civil and criminal penalties.
17. Queries and Complaints
18. Resolution Of Disputes
18.2. The arbitration proceedings must be conducted in Johannesburg in English.
18.3. The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale.