Sleepmasters will take all reasonable steps to use and disclose your personal information only in terms of this policy.
“direct marketing” means any direct communication between Sleepmasters and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
“information” means any information, including personal information that you provide to Sleepmasters;
“interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with Sleepmasters, including but not limited to forums, clubs, surveys, feedback forms, clubs and e-mails;
"personal information" means any information by which you can be personally identified, and includes, without limitation, your name, surname, address, (mobile) telephone number, e-mail address, age, birth date, gender, profession, product data and details, product preference, product satisfaction, language;
“we” or “us” or “Sleepmasters” means trading under Protea Furnishers and Courts Megastores; Botswana trading as Electronic Warehouse; Namibia trading as Supreme Furnishers;
“website” means www.sleepmasters.co.za; and
“you” or “user” means any person who accesses or uses the website.
3. Active collection of personal information
The website actively collects personal information from users by asking users specific questions and by allowing users to communicate directly with Sleepmasters through the interactive sections of the website.
When you register for any service or benefit or if you register to participate in a particular activity (like a competition or other promotion), we may require that you provide personal information to us.
In these situations, Sleepmasters will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional.
4. Passive collection of personal information
Sleepmasters passively collects (i.e. without the user actively providing the information) personal information from your browser, including an IP address, cookie information, and the page requested.
A cookie is an alphanumeric identifier which Sleepmasters’ computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognise you when you visit the website again and to improve our service to you.
It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use. We can use this information to enhance the content of the website and to make it more user-friendly.
5. Consent to collection, use and storage of user's personal information
You agree that Sleepmasters may collect, use and store your personal information to:
establish and verify your identity;
maintain and update Sleepmasters’ customer, or potential customer databases;
greet you when you access the website;
send you direct marketing material from which you will be able opt out;
provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
send you messages about the website, your account, the goods and services we offer;
communicate with you in general;
customise the website to users' preferences;
inform you of facts relating to your website access and use;
improve the content of the website or any of our services; installation, guarantee, extended warranties, customer care and product reviews;
inform you about Sleepmasters goods and services, including information particularly aimed at a specific user;
inform you about competitions, promotions and special offers from Sleepmasters;
do marketing and product research for Sleepmasters; and
provide you with targeted advertising when you access the website.
6. Disclosure of user's personal information
Sleepmasters will not sell or distribute personal information or share or disclose personal information except as provided for in this policy.
You agree that Sleepmasters may disclose your personal information to:
employees or third parties contracted or employed by Sleepmasters to provide services for or to Sleepmasters, including for example, website hosting and development, technical support, financial services like credit or other payment processing, delivery services, and other support services. These companies require access to users' personal information to perform their functions and not for any other purposes and Sleepmasters will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
any third party to investigate or resolve complaints, including abuse complaints;
any third party who acquires all, or substantially all, of the assets or shares in Sleepmasters, any of Sleepmasters’ affiliates, and/or the Sleepmasters website, whether by sale, merger, acquisition or otherwise;
governmental agencies, exchanges and other regulatory or self-regulatory bodies if Sleepmasters is required to do so by law or if Sleepmasters believes that this is necessary to comply with the law or with any legal process;
protect and defend the rights, property or safety of Sleepmasters, its affiliates or their customers;
prevent or deal with fraud or the abuse, misuse or unauthorised use of the website; and
protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Sleepmasters will proactively disclose this information to the appropriate regulatory bodies and commercial entities).
You agree that Sleepmasters may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user.
You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing Sleepmasters Head office at [email protected].
Sleepmasters will take reasonable steps to correct or update such information as soon as possible.
Where a user requires Sleepmasters to delete information from the live database, the user agrees that the information may still be retained in backups or archives.
Sleepmasters may monitor, intercept, read, block, or delete communication over its information systems.
Sleepmasters takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.
9. Usernames and passwords
You acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the website.
Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user's responsibility to maintain the confidentiality of it and to safeguard them.
10. Linking to third party websites
Sleepmasters is not responsible for the privacy practices of third party websites to which the website may link.
The website is not targeted at children under the age of thirteen and Sleepmasters will not knowingly collect information from users in this age group.
We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.
12. Unauthorised use
Unauthorised use of information systems may be a violation of the law, including the Electronic Communications and transactions Act 25 of 2002 and the agreement between you and Sleepmasters. A violation may result in civil and criminal penalties.
13. Queries and complaints
14. Resolution of disputes
The arbitration proceedings must be conducted in Johannesburg in English.
The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale.