Delivery Information

Delivery (On-line Purchases)

Delivering your online order

This service is available throughout South Africa and delivery will be affected between 24 to 72 hours, (Monday to Friday), excludes weekends and public holidays) on condition that your order is placed and payment as well as your order confirmation is received before 12h00. This depends on origin and destination. A further delay of up to 24 hours may be experiences on shipments to or from outlaying delivery areas.

 

What Will Delivery Cost?

Delivery prices differ and are determined by the following:

Location within major centers or Outlaying Delivery Areas

Type of delivery (Normal order, special order, customer order)

Weight and Dimensions of total purchase order

In the instance of special delivery deals the price of product or total purchase order value could determine the delivery rate.

The price of your delivery is calculated automatically and will be displayed prior to the payment process, in the shopping cart and at checkout.

 

What is the delivery time frames?

Delivery service timeframes will commence upon payment confirmation being received (unless supporting documents are requested i.e. in the case of the verification a copy of an I.D will be requested).

Delivery periods will generally be effected within the selected delivery type timeframe, after collection from point of dispatch and between Major Centers from Monday to Fridays.

We deliver on Monday to Friday from 08h00 to 17h00 to both business and residential addresses.

No deliveries on a Saturday and Sunday and any Public Holiday.

If you place your order before 12h00 on a Friday, as all deliveries exclude Saturday and Sunday, your delivery will be affected on Monday. Certain Outlaying Delivery Areas routes and centers may experience a 48-hour delay due to lack of transportation available to the location.

Major centers include any destination within a 40km radius of the following cities: Pretoria, Johannesburg, Bloemfontein, Cape Town, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centers is usually 3 to 7 working days. The following areas may experience delays due to airline constraints: George, Northern Cape, Nelspruit, Richards Bay, Polokwane and Welkom.

 

Incorrect items or quantity delivered

Should the incorrect items or quantity of items be delivered to you, you need to notify Sleepmasters immediately so that we can rectify the situation.

You can choose to notify us by:

Phone on 0800 222 888

Email at [email protected]

We will get someone to uplift the incorrect items and replace them with the correct items.