Refunds

Returns and refunds

What is Sleepmasters Repair, Exchange and Returns Policy?

We offer a full returns and exchanges policy.

You may return or exchange goods within a 14-day cooling period of receiving your goods.

Should you want to return your goods, you can choose to notify us by:

Phone on 0800 222 888

Email at [email protected]

The warranty does not cover any defects caused by foreign objects.

Refunds can take up to 10 Working Days to reflect in your bank account.  Should you not receive the money within 10 days, kindly contact our contact centre on 0800 222 888.

Damaged or faulty items delivered

Should the items you receive be damaged or faulty, you need to notify Sleepmasters within 24 hours of delivery.

You can choose to notify us by:

Phone on 0800 222 888

Email at [email protected]

We will get someone to uplift the damaged or faulty items and replace them with the correct items.