Online Terms and Conditions

  • 1. INTRODUCTION

    The JD Group is a division of Pepkor Trading (Pty) Ltd (Reg No: 1958/003362/07). These terms and conditions govern the use of the website for each brand of the JD Group, namely: Bradlows, Russells, Sleepmasters, Rochester (aforementioned referred to as JDHome), Connect Financial Solutions, HiFi Corp, Incredible Connection and Everyshop. These terms govern your use of the JD Group website. Access to the services, content and downloads available on the JD Group website may be classified as "electronic transactions" as defined in the Terms and Conditions of the Electronic Communications and Transactions Act, Act No. 25 of 2002(ECT Act) and Cyber Crime Act 19 of 2020.

    1.1 We provide the JD Group website as a convenience to you. To use the JD Group website for services including but not limited to online shopping, browsing, product information, subscribing as a user, viewing and managing your account and orders, etc., we may require you to provide your personal information.

    1.2 We reserve the right to change the documents and/or other materials contained on this website from time to time without notice. This right also applies to these terms and conditions. JD Group will post the revised terms on the website. You may use the JD Group website for your personal and non-commercial use, but not for republication, distribution, sale, or other use.

    1.3 If there is a conflict of meaning between these website terms of use and any other terms, policies or notices, the specific terms, policies, or notices will take preference where it applies to your use of the JD Group website.

    1.4 The terms make up the entire agreement between the parties. If any term is void, unenforceable, or illegal, the term will be severed, and the rest of the terms will be effective.

    1.5 Unless otherwise specified, we intend the goods and services offered on this site for the Republic of South Africa citizens only. Accordingly, the terms are governed by and interpreted according to the Republic of South Africa laws without giving effect to any principles of conflict of Law.

    1.6 By submitting a sales order and/or credit agreement through any of the JD Group website services, you warrant that you are acting within the bounds of the Law and that you have the legal capacity to transact. Furthermore, by you ticking the "I[YJ5] confirm I have read and understood the 'Terms & Conditions' box, you consent that the transaction forms a legally binding agreement between you and JD Group.

  • 2. DEFINITIONS

    On the JD Group website terms of use:

    2.1 “Terms” mean these website terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and JD Group;

    2.2 “We” or “us” or “JD Group” means JD Group, whichever one applies;

    2.3 “Website” means www.jdgroup.co.za; www.bradlows.co.za; www.rochester.co.za; www.sleepmasters.co.za; www.russells.co.za

    2.4 “JD Group website” means www.jdgroup.co.za;

    2.5 “You” or “user” means any person who visits, accesses or uses the website or consumer or customer that enters into a transaction with JD Group.

    2.6 “CFS” means Connect Financial Services Solutions (Pty) Ltd (Reg No 2008/431596/07) (NCRCP 11158) being the finance house/credit underwritten.

    2.7 “Cookies” Information means when you access the website/platform, we may send one or more cookies (these are small text files containing a string of alphanumeric characters) to your computer to collect certain usage details.

  • 3. REGISTRATION AND USE OF THE WEBSITE

    As a user, JD Group grants you a limited, non-transferable revocable license to access and use the website subject to the terms and conditions. Your license does not extend to the website's source code or to the source code of any software or computer program that forms part of the website. You may only use the website for personal use, limited to viewing the website, providing information to the website, downloading product information for your review, or purchasing goods or services from the website.

    You may only use the website if, in terms of South African Law, you have the legal capacity to do so and you are 18 years or older.

    You agree and acknowledge that:

    3.1 You will at all times comply with the Law(s); including the National Credit Act of 2005 and the Consumer Protection Act and/or any other applicable legislation (if it applies to the customer for the receiving, compiling and reporting of information.) Without limiting the generality of the foregoing, the customer specifically agrees that when reporting personal and other information to JD Group.

    3.2 Such information will include all mandatory information relevant to complete the necessary transaction/s.

    3.3 You will have taken all reasonable steps to ensure that the information submitted is accurate, up-to-date, relevant, complete and valid when submitting such information.

    3.4 You may submit the information to JD Group, refer to our External Privacy Statement as to the use of your personal information.

    3.5 As a visitor or user, you agree that we may electronically accumulate, keep and use the following of your information:

    3.5.1 Internet usage information, including your Internet Protocol (“IP”) address, click patterns, browsing habits, version of software installed, system resolutions and type, plug-ins, colour capabilities, cookie preferences, language settings, search engine meta words (keywords), JavaScript enablement, unique user ID, the pages and content that you access on the platform/website and the dates and times that you visit the website, besides paths taken and time spent on pages/sites within the website (“usage details”); and

    3.5.2 Additional information you may provide voluntarily, such as demographic information related to your favourite social networking site (e.g. the site name, address and description(s)), or information relating to your participation in JD Group competitions, promotions, studies, reviews and surveys, and additional services. (“Optional Details”).

    3.5.3 Details submitted, when registering or transacting, to use the services on the JD Group website. You may submit optional details to us if you upload or download certain content (or products) from the website/platform, enter competitions, partake in promotions, respond to reviews/surveys, subscribe to or register for specific additional services; or else use any of the optional features and functionality of the website/platform.

    3.5.4 “Cookies” Information, refer to

    Cookie Policy.

    3.6 When you access the website/platform or open one of our HTML emails, we may automatically collect and record certain usage details from your system by using different tracking technology.

    3.7 Our Website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner); can act as a web beacon. Web beacons are typically 1x1 pixel files, (tiny unnoticeable files), but their presence can usually be seen within a browser by clicking on “View” and then on “Source.” We may also insert web beacons in HTML-formatted newsletters, which we send to “opt-in” subscribers to count how many newsletters they have read. JD Group web beacons do not gather, monitor or share any personally identifiable information about our customers. They are just the technique we used to compile anonymous information about the website and service.

    3.8 JD Group may use any optional details provided by you, for such purposes as shown to you at the time you agreed to provide such optional details.

    3.9 We may use your usage details to:

    3.9.1 Automatically validate and/or verify your identity; for the website and transaction security purposes via JD Group or via a third-party service provider.

    3.9.2 Automatically provide you with the latest version of the JD Group application on your system.

    3.9.3 Remember your information so you will not have to re-enter it during your visit the next time you access the website/platform.

    3.9.4 Monitor aggregate website usage metrics such as total number of visitors and pages accessed; and

    3.9.5 Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website/platform.

    3.10 JD Group shall take all reasonable steps to protect the personal information of the Users and for this purpose, “personal information/personal details”; shall be defined as contained and detailed in the Protection of Personal Information Act (POPIA) and Promotion of Access to the Information Act 2 of 2000 (PAIA).

    3.11 If you are a JD Group website user, you agree that we may also electronically gather, save and use the following information:

    3.11.1 Name and surname, birth date, gender, identity number and /or passport number, nationality and country of residence (“Personal Information/Details”).

    3.11.2 E-mail address, mobile number, home and delivery address and credit card billing address (“Contact Details”).

    3.11.3 The credit or debit card number, cardholder name and expiration date you submit to JD Group’s website regarding your credit or debit card(s).

    3.12 JD Group’s website collects the aforesaid information from you in the following manner:

    3.12.1 User-provided Information: Your Personal Information/Details, Contact Details and Debit or Credit Card Details will be provided by you directly to us during your registration as a JD Group website user and/or thereafter by you actively transacting, updating or supplementing such details in your JD Group website users account.

    3.12.2 JD Group uses the information that JD Group website users provide (or that we collect) to operate, validate, verify, maintain, enhance and provide all the features of the services, and as may be necessary to comply legally when conducting online payment transactions and related service provided.

    3.12.3 We use your Debit or Credit Card Details to provide the Services (including the verification thereof when you transact with JD Group) and, should fees be charged for some services and you have selected a credit or debit card as your means of payment, we shall debit that credit or debit card for such fees owed by you. We use your Personal Information/Details to greet you when you access your JD Group user account, to manage and administer your use of the services and fulfil our contractual obligations, including the verification of your identity when you transact with JD Group.

    3.12.4 We use your Contact Details to verify your identity and to inform you of facts relating to your use of the service(s), for example notifications regarding major updates or content you have posted or downloaded from the Website/Platform, customer service notifications, and to address any copyright infringement or defamation issues; as well as to inform you, subject to obtaining your prior agreement, of competitions, promotions and special offers from us and/or any of our partners and/or affiliates.

    3.12.5 Any user, who commits any of the offences detailed in ECT Act 25 of 2002 or Cybercrime Act 19 of 2020 shall, notwithstanding criminal prosecution, be liable for all resulting losses or damages suffered and/or incurred by JD Group and its partners/affiliates.

    3.13 You may not:

    3.13.1 Provide any incorrect information to the website or JD Group;

    3.13.2 Change, copy, decompile or reverse-engineer the website or use the website to make derivative copies.

    3.13.3 Lease, sell, assign or in any other way to distribute the website or any information gotten from the website without the prior written consent of JD Group.

    3.13.4 Use malicious search technology, including but not limited to spiders and crawlers.

    3.13.5 Frame any pages of the website;

    3.13.6 Deep-link to any pages of the website in a way to suggest that you are the licensed owner of any intellectual property on the website.

    3.13.7 Use the interactive sections of the website, for instance, forums, clubs, surveys and e-mails, to post any material which in JD Group’s discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, sexually-oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws. JD Group does not have editorial control over the submission of any content to interactive sections of the website. You submit all information, including the publication of pictures and/or articles, at your sole risk and responsibility. JD Group is not liable for damages or other adverse consequences caused by the use of the submissions.

  • 4. OFFER AND ACCEPTANCE

    4.1 Each order submitted, which includes the receipt of the full purchase price, makes up an offer to purchase products. Orders are subject to JD Group acceptance and may be refused at JD Group discretion, for example, where:

    4.1.1 We cannot process orders because of an error in the information you have provided.

    4.1.2 There is an error on the website relating to the products you have ordered, for example, an error relating to the price or description of the product as displayed on the website; or

    4.1.3 The products you ordered are no longer available on the website, refer to clause 5.2 below.

    4.1.4 After JD Group receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact JD Group before you try to place another order for the same product.

    4.1.5 You will receive an email when your order is being dispatched confirming that your order was accepted and is on its way to you.

    4.1.6 If you have questions regarding JD Group’s Order Acceptance Policy (Agreement of Sale and/or Credit Agreement), or if you consider that your order was rejected in error, please contact JD Group on 0800 111 081.

    4.1.7 You confirm that you have read and understood the ‘Terms & Conditions’ which forms a legally binding agreement between you and JD Group.

  • 5. CONCLUSION OF AN ORDER AND AVAILABILITY OF STOCK

    5.1 An order will only be deemed as completed once you have completed the purchase cycle, an approved payment/order confirmation is received, and delivery has taken place. We will confirm your purchase order with you via your specified email. By placing a product in your shopping cart or adding a product to a wish list does not make up a sale, nor are such products, their price, nor their quantities reserved. If you complete the purchase cycle for such products later, JD Group cannot be held liable to honour any price changes or if such products are not available.

    Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (hereinafter referred to as “the CPA”). If you are entitled in law to return goods, then and in line with the CPA a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.

    5.2 JD Group shall use reasonable attempts to make the advertised stock available at the displayed price for the period specified. JD Group strives to minimise out-of-stock situations and take all reasonable measures to make your purchased product available at the advertised price or inform you of an equivalent product option. If the goods or services are no longer available after you have already placed an order and/or paid for such goods/or services, you will be notified as soon as possible of this fact and will be refunded by not later than 30 days after such notification..

    5.3 Should goods be sold out; we reserve the right to cancel your order and to refund your payment with the inclusion of any applicable delivery fees

    5.4 Although JD Group endeavours to accurately describe and/or depict each good on the website, some descriptions or photographs may be of a generic nature and not specific to the particular goods you wish to buy. JD Group has made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.

    5.5 Clearance campaigns might be implemented from time to time where stock is available in limited quantities. However, JD Group is not obliged to source stock or offer a similar or upgraded item for this sale as stock will no longer be available in future

    5.6 Abandoned customer stock policy to be followed when customers fail to collect items handed in for repair within stipulated periods.

  • 6. RETURNS/REFUNDS AND WARRANTIES

    6.1 If you are not wholly satisfied with your new purchase you may return, replace and refund your products subject to producing the original receipt and ensuring the product is in its original packaging and condition.

    6.2 You can change or cancel your order before we have processed your order. To change your processed order, please contact JD Group on 0800 111 081. If we have already dispatched your order, you can request a refund of the product, please see our Return Policy:

    6.2.1 Unwanted products may be returned within 14 days from the date of receipt. Please complete the return request here [email protected].

    6.2.2 JD Group will refund the price paid for the goods, provided that the goods are within their original packaging and have not been used or damaged.

    6.2.3 If the goods are no longer in the original packaging, a reasonable amount may be charged for the use of the goods or for restoration costs to render the goods fit for re-stocking.

    6.2.4 All accessories and parts must be included.

    6.2.5 We regret that some products cannot be returned.

    6.3 The following products cannot be returned or refunded:

    6.3.1 A product which has been personalized for you or made to your specifications.

    6.3.2 Any flat-pack furniture assembled after delivery, cannot be returned and will be inspected first in the event of a potential manufacturing fault.

    6.3.3 Due to copyright law, licensed software and games cannot be returned or refunded unless faulty.

    6.3.4 Pre-paid cards, Digital or Physical Vouchers may not be returned for a refund or credit.

    6.3.5 Delivery and or installation costs.

    6.3.6 Any damaged or abused items.

    6.3.7 Any other specified non-returnable/ non-refundable items not listed.

    6.3.8 TV Licensing as this needs to be processed with the SABC directly.

    6.4 Faulty & Defective Products:

    A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

    6.4.1 In the unfortunate event that your purchased product becomes faulty or defective within the first six months of delivery, you can ask for the product to be collected for inspection and the following may apply:

    6.4.2 The product may be repaired.

    6.4.3 The product may be replaced if the supplier confirms a replacement.

    6.4.4 You may be refunded for the purchase amount.

    6.4.5 In the event that the product is found to not be faulty, you could be liable for handling and delivery charges; including the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA.

    6.4.6 The warranty does not cover any defects caused by foreign objects/connection errors that are not part of the appliance, including but not limited to:

    (a) Use other than domestic use by the customer or his/her immediate resident family at the declared address of delivery.

    (b) Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use.

    (c) The use of accessories which have not been approved by the manufacturer.

    (d) The application and/or use of any incorrect or abnormal electrical or water supply to the appliance.

    (e) Any defect in wiring, electrical connections or plumbing which does not form part of the appliance at the time of the original purchase.

    (f) The presence in the appliance of objects which the appliance is not intended to cope with, such as hairpins, coins and buttons in washing machines, hot food in fridges and chewing gum and wax crayons in tumble dryers.

    (g) Neglect, misuse, or wilful abuse of the appliance.

    (h) Anything related to the appearance of the appliance which does not in JD Group sole opinion prevent the appliance from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as: discolouring of any part of the appliance, paint peeling off, cracked or broken handles, plates, hinges, wheels, panels, shelves or any portion of the product which is glass.

    (i) Rust or the effects of rust.

    (j) Repairs or attempted repairs of the appliance by any person other than JD Group or its authorized repairers.

    (k) Any modification of the appliance by any person other than JD Group or its authorized repairers.

    (l) Parts or items of the appliance which are expected to wear out before the extended warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic hose pipes, drive or fan belts, fuses and/or light bulbs cartridges, toners or ribbons.

    (m) Fire, food, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of JD Group.

    (n) Any defect arising out of the design of the appliance.

    (o) Any defect caused by lightning strike or power surges.

    (p) Blown or damaged speakers arising from misuse.

    (q) Any damage caused due to the use of generic or re-filled cartridges.

    (r) Any loss or destruction of, or any damage to any property whatsoever, or any loss expense whatsoever arising there from, or any consequential loss or any liability of whatsoever nature directly or indirectly caused by or contributed to, by or arising from ionizing, radiation, or contamination by radioactivity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.

    6.4.7 In the case of cameras, the warranty does not apply to any accessories, batteries, charges, attachable lenses, or additions that do not constitute the camera's main body. In addition, remotes are not covered for TV's; Hi-Fi's, VCR's or DVDs.

    6.4.8 The following will NOT be regarded as defects and cannot be returned:

    6.4.9 Faults resulting from normal wear and tear.

    6.4.10 Damage arising from negligence, user abuse or incorrect usage of the product.

    6.4.11 Damage arising from electrical surges or sea air corrosion.

    6.4.12 Damage arising from a failure to adequately care for the product.

    6.4.13 Damage arising from a failure to adequately care for the product.

    6.4.14 Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.

    6.5 Kindly refer to the manufacturer’s documentation, packaging and website to review the specific warranty terms, conditions and exclusions.

    6.6 In addition, JD Group will not be liable for the costs of:

    6.6.1 Maintenance, including cleaning, clearing of blockages and overhaul, insect infestation or paper jams.

    6.6.2 Work covered by the manufacturers’ recall of the appliance;

    6.6.3 Call out charges where the breakdown is not covered by the extended warranty.

    6.6.4 Material or labour which is recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.

    6.6.5 JD Group will not in any circumstances be liable for any consequential loss or damages suffered by the customer whether directly or indirectly related defect in the appliance to the extent permissible by law.

    6.6.6 Repairs may not be effected without prior authorisation from JD Group.

    6.6.7 In the case of an authorised repairer being called out for a fault covered by the warranty, the supplier shall pay the repairer for all labour and materials supplied in terms of the warranty, while the customer shall be liable to pay the repairer all other charges, including but not limited to the call out charge should no defect be found in the appliance.

    6.6.8 The repair will be carried out in terms of the warranty within a radius of sixty kilometres from the appointed service agent’s premises. Should the repairer be required to travel beyond this radius, the customer will be charged at the prevailing AA rate per kilometre.

    6.6.9 JD Group authorised repairers reserve the right not to do house calls in areas where their personal safety may be at risk.

    6.6.10 Warranty does not cover computer software.

    6.7 Products that qualify for Returns:

    If the wrong item was delivered or the item is missing parts or accessories or the item is damaged according to the specifications on the website:

    (s) Please notify us by completing the return request here {link} and we will collect the product from you at no charge.

    (t) Once we have inspected the product and validated your return:

    (i) We could credit your account with the purchase price of the product;

    (ii) Refund the purchase price;

    (iii) Deliver a replacement product.

    (u) The below products will be assessed at the delivered premises:

    (i) Beds and Furniture.

    (ii) Large appliances (Fridges / stoves / washing machines and tumble dryers.

    (iii) TV’s larger than 40cm

    6.8.1 If the item is found to be defective after the first 6 months from date of purchase but within the manufacturer’s warranty:

    (a) If goods are defective after the first 6 months from the date of purchase as indicated on your proof of purchase but still within the manufacturer’s warranty as indicated on your warranty documentation, you may return the goods for a repair by completing the return request here

    (b) We will return the unit on your behalf to the manufacturer, supplier or service provider to provide a warranty repair, if valid, and redeliver the repaired or replacement item to you at no additional charge.

    (c) The below products will be assessed at the delivered premises:

    (i) Beds and Furniture.

    (ii) Large appliances (Fridges / stoves / washing machines and tumble dryers).

    (iii) TV’s larger than 40cm”.

  • 7. PROCESSING REFUNDS

    Refer to point 6.8 above. Refunds can take up to 3 - 7 Working Days to reflect in your bank account. Should you not receive your refund within the allocated time period, kindly contact us.

  • 8. PRODUCT RETURNS ON GIFT VOUCHERS AND COUPON PURCHASES AND GIFT CARDS

    JD Group caters for Gift Vouchers & Coupon purchases, a Coupon could include a fixed discount amount such as R100 off or a percentage discount such as 10% off.

    8.1 Returns that involve a Fixed Coupon purchase

    8.1.1 Where a Fixed Coupon was used to pay for an order (or part thereof), and the order gets cancelled or returned as per the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and a coupon code will be issued for the balance, or refund you if that is your preference. We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. We may impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order.

    8.2 Returns that involve a Percentage Coupon purchase.

    8.2.1 Where a percentage Coupon was used to pay for an order (or part thereof), and the order gets cancelled or returned as per the Returns Policy the value of the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and a Fixed coupon code will be issued for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Percentage Coupon used. We may impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order.

    8.3 Returns that involve a Gift voucher purchase.

    8.4 Where a Gift voucher was used to pay for an order (or part thereof), and the order gets cancelled or returned as per the Returns Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, a new Fixed coupon or replacement Gift voucher will have issued Gift Cards

    8.5 Electronic Gift Cards

    An electronic Gift Card is an email version of the physical Gift Card and the same terms and conditions apply. In addition to the following;

    8.5.1 Should you not utilise the full value of your Electronic Gift Card on your first purchase, the balance will be transferred to a physical gift card.

    8.5.2 The Electronic Gift Card cannot be topped up nor be emailed (transferred) to a third party.

    8.5.3 Should the Electronic Gift Card be deleted or the Customer’s cell phone is lost/stolen, JD Group will be not being liable for any reimbursement of any nature. An SMS can be resent, but only to the original number.

    8.5.4 The usage of the Electronic Gift Card is solely at the risk and discretion of the Customer.

    8.5.5 JD Group will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift Card to you.

    8.5.6 The Electronic Gift Card will only be accepted if a valid Electronic gift card number in SMS format is presented to the Cashier. The Gift Card may not be;

    (a) Exchanged for cash; or

    (b) Used for the payment of an account;

    (c) No cash change will be given on purchases made with the Gift Card.

    8.5.7 Physical Gift Cards

    (a) The Gift Card carries no value unless money is loaded onto the card electronically. The Gift Card may be used to purchase from JD Group. Purchases will be deducted from the balance on the Gift Card until there is a zero balance, however the value of the Gift Card balance may be increased at any stage. The Gift Card balance may be checked online or through the JD Group’s call centre on 0800 111 081. The balance as reflected on the JD Group system will be considered binding. All transactions will be honoured to the maximum value of the Gift Card.

    (b) The JD Group Gift Card is valid for a period of 3 (three) years from date of activation or upon full redemption thereof, whichever occurs earlier. However, where the balance of the Gift Card has been increased then it will remain valid for a period of (3) three years from the date of top-up or upon full redemption thereof, whichever occurs earlier – irrespective of the date of activation.

    (c) JD Group, its owners and its duly appointed agents will not be held liable for damage, loss, theft or copying of the original Gift Card, and it will not be held liable for any form of reimbursement or compensation of any nature whatsoever.

    8.5.8 You are responsible for the safekeeping of your Gift Card. Keep your Gift Card in a safe place because, if stolen, it may still be used to make purchases by the third parties. Lost or Stolen Gift Cards will not be replaced or refunded. However, should you be in possession of the gift card number, you can call the JD Group call centre on 0800 111 081 to report it lost or stolen, we will then block the remaining amount on the Gift Card and transfer it to another Gift Card, available when you next visit the JD Group website.

  • 9. PROMOTIONS

    9.1 These Terms of the promotional offers together with the JD Group Standard Terms and Conditions www.jdgroup.co.za set out the terms and conditions that will apply when you place an order through the JD Group operated website only, you purchase goods advertised as part of a promotion. Please note that the terms and conditions that apply to promotional offers differ in certain parts from the terms and conditions that apply to other products. We will explain later such differences in these Terms. If you cannot understand or have questions about these Terms, please contact JD Group on 0800 111 081. Please note that these Terms are subject to change, so review and save or print a copy of the current terms and conditions before each order that you submit.

    9.2 The Promotion is the sale of certain, for the advertised specific period, whereby the advertised goods will be sold at a discounted price for that specific period.

    9.3 The Promotion starts at JD Group on the advertised and advertised day at 08:00 am and ends on the advertised and mentioned day at 00:00 pm. We will accept no purchases after midnight on the advertised and mentioned day.

    9.4 You will need to be logged into the JD Group website to use the promotion.

    9.5 Because of the stock quantity, each customer may be limited to purchasing one product using a promotion.

    9.6 Prices will return to their standard price on the expiry of this promotional offer or should the limited stock be sold-out.

    9.7 JD Group will not, however, change the price, availability or description of any product after we have accepted an order and cannot guarantee the performance of any third party and shall not be held liable for any act or default by a third party.

    9.8 JD Group reserves the right to restrict and/or decline sales to traders and dealers. The online purchase price has been reduced only for the purpose of this online promotional offer.

    9.9 Bundle deals:

    9.9.1 JD Group may offer bundle deals for sale during promotional periods. Each Bundle Deal will consist of 2 (two) or more products that are packed or advertised together at one specified price.

    9.9.2 Any saving or discount resulting from purchasing a Bundle Deal instead of its component products separately may be applied to any of the component products individually in our sole discretion. The actual purchase price (after applying any applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history.

    9.9.3 A Bundle Deal should be distinguished from a pre-packed bundle compiled by our supplier and supplied to us as a single unit (“Hard Bundles”). Any saving or discount in respect of a Hard Bundle will be applied only to the total bundle price and not to the prices of the individual component products.

    (a) Participants of this promotion agree that JD Group will, subject to prevailing law, have no liability for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or participation in this promotion.

    (b) If they deem any provision or part of these rules void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the rest of these Rules shall remain in force.

    (c) Any violation of these rules will cause the immediate disqualification of the transgressing participant from the promotion.

  • 10. DISPLAYING OF PRICES

    All pricing displayed on the website is inclusive of the current South African VAT, in South African Rands, and are subject to price changes and may change with no warning or notification. Please note that all prices displayed exclude the cost of delivery. JD Group takes the utmost care to ensure that the displayed prices are correct. Where a price is advertised in error and we have taken reasonable steps to rectify the error, such promotional pricing will not be honoured. If a mistake is made or we display the incorrect price, we will correct this as soon as we are made aware of the incorrectly displayed price. Special Order Goods that are specifically procured, created or altered to satisfy your requirements will incur additional costs and will be subject to a reasonable cancellation charge in the event of the cancellation of the order in accordance with the Consumer Protection Act.

  • 11. CURRENCY,PAYMENT METHODS AND TRANSACTIONAL SECURITY

    11.1 We conduct all transactions in South African Rand (ZAR) through PayU Payment Solutions (Pty) Ltd (“PayU”). When PayU processes a transaction for you via any of their secure payment web services, the transaction is encrypted. The PayU security policy can be found at https://www.payu.co.za/faqs/security.Please also read the PayU Terms and Conditions, at https://www.payu.co.za/legal. By submitting a sales order through any of the JD Group website services, you warrant that you are acting within the bounds of the law and that you have the legal capacity to transact or have the mandate to transact to do so. This includes that you have got the express permission (indemnity) of the person and or business whose information you are submitting/using through any of our services and that you are not in breach of the Consumer Protection Act or National Credit Act, or any other applicable legislation. You indemnify JD Group, its Members and employees from any claim and/or liability from any third party arising out of your instructions and/or use of the service(s).

    11.2. JD Group makes use of Secure Citizen as an integrated third party solution during the checkout for credit transactions.

    11.2.1 This is to ensure that you, the customer, authenticates and approves the transaction, you consent to Secure Citizen processing your personal information and communicating with you for this purpose. In order to authenticate, you will be required to complete facial biometric matching via a “selfie” which is taken by you, sent to Secure Citizen and verified against your image that is housed at Home Affairs.

    11.2.2 All transactions processed through Secure Citizen are encrypted. The Secure Citizen security policy can be found at https://securecitizen.co.za/terms-conditions. Please also read the Secure Citizen Terms and Conditions, at https://securecitizen.co.za/privacy-policy/. Please also read the Secure Citizen Terms and Conditions.

    11.2.3 By submitting a credit transaction through any of the JD Group website services, you warrant that you are acting within the bounds of the law and that you have the legal capacity to transact or have the mandate to transact. This includes that you have got the express permission of the person and/ or business whose information you are submitting/using through any of our services. You therefore indemnify JD Group of any loss that might occur in respect of your use of the online payments solutions available. In addition, you warrant that you are not in breach of the Consumer Protection Act or National Credit Act, nor any other applicable legislation.

    11.3 You indemnify JD Group, its Members and employees from any claim and/or liability from any third party claim arising out of your instructions and/or use of the service(s).

    11.4 JD Group accepts the following payments on its website:

    11.1 Credit Card payments: Only South African issued (Visa and Master) credit cards are accepted for online payments. We may require additional information to verify the validity of the payment. On completing the purchase cycle, we send the sales details to the bank. If payment is unsuccessful or the bank does not authorise, we cannot meet your purchase cycle.

    11.2 Other payment methods:

    11.2.1 Bank Deposits and Electronic Funds Transfer:

    Should you select to pay via a bank deposit or Electronic Fund Transfer, on completion of your order instruction will be emailed to you regarding the method in which monies must be deposited in JD Group’s account subject to the following Terms and Conditions:

    11.2.2 EFT Pro: the full amount must be paid as per your order request within 48 hours of placing your order. We will cancel your order should you fail to deposit/transfer the funds within 48 hours of placing your order. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted). JD Group cannot be held liable for any delays, errors, fees, bank-affiliated fees/admin charges and currency fluctuations. PayU EFT Pro only facilitates the transaction between you and your bank. The terms and conditions existing between you and the Bank still apply.

    11.2.3 When paying using PayU EFT Pro, the communication process between you and your bank shall occur as it would when you are conducting an EFT with the Bank. It will redirect you to the online banking login screen and it will prompt you to log in with your online banking credentials. You will receive a one-time pin (OTP) which you would need to enter to confirm your payment.

    11.2.4 It requires registration with 3D Secure when shopping online with us as a 3D secure merchant. No username and password to remember anymore. You will now receive a one-time pin (OTP) instead that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online but concerned about the risks that may be involved. Therefore, we at JD Group deploy technology, such as 3D Secure, which will protect you while you shop.

    11.2.5 PayU does not store any online banking login details. The Delivery timeframe is relative and depends on the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes & T&Cs for info). As we do not store your banking details when conducting an EFT Pro, should you request a refund, we will require you to furnish your Bank account details again.

    11.2.6 For a direct deposit, the deposit must be in cash and SA Rands only, (no other currency will be accepted).

    11.2.7 No cheque deposits are accepted.

    11.6.2 CFS facilitates the credit transaction. The terms and conditions existing between you and CFS still apply. The Delivery timeframe is relative and will depend on the time and date of the successful confirmation. refer to our delivery timeframes & Ts&Cs for more information.

    11.1 JD Group reserves the right to prevent suspected fraud, to refuse to accept or process the payment of any order, and/or to cancel any sale concluded between you and JD Group, in whole or in part, on notice to you. JD Group shall only be liable for refunding monies already paid by you (see JD Group’s Refund Policy in point 26 in this regard) and accepts no other liability which may arise as a result of such refusal to process any order/sale. You are privy to our Terms and Conditions that we conduct all transactions in South African RAND (R) (ZAR) through PayU Payment Solutions (Pty) Ltd. When PayU Payment Solutions (Pty) Ltd processes a transaction for you via any of their secure payment web services, the transaction is encrypted.

    11.6.3 VISA Checkout:

    (a) Please carefully read the Visa Checkout terms of service ("Terms") on www.visa.co.za before using this as a payment method. By registering and creating a VISA CHECKOUT ACCOUNT, you have acknowledged that you understand and agree to all of the terms and have clicked an "I Accept" button or an equivalent indicator with regards to the use of Visa Checkout. Please refer to www.visa.co.za for a full set of VISA CHECKOUT terms and conditions.

    (b) By using VISA CHECKOUT as an online payment method, you agree to the following terms and conditions:

    (a) Any queries relating to your VISA CHECKOUT account, statement or unlawful payments will be directed to VISA CHECKOUT and not JD Group.

    (a) JD Group is in no way obliged to assist, direct or manage any VISA CHECKOUT concerns, issues or general information requests and no such requests will be entertained.

    (b) VISA CHECKOUT returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions.

    (c) JD Group cannot be held liable for the time it takes for your OTP that is required for 3D Secure payments, and is in no way obligated to honour any promotional and or limited stock products should these be sold out after your application is approved. For limited stock promotions we recommend that if you are not an existing VISA CHECKOUT user to please select a different payment method.

  • 12. DELIVERY

    12.1 Unless otherwise specifically stated or specifically agreed to, the delivery charges will be for your account irrespective of whether bought for cash or on credit.

    12.2 JD Group delivers within the borders of South Africa only.

    12.3 The Delivery timeframe is relative and will depend on the time and date of the successful JD confirmation of transaction.

    12.4 The Delivery option only commences once the order has been verified and settled in full.

    12.5 An order will only be settled once payment has been received and "Verified".

    12.6 Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses, such as delivery to a post box or any post office. Please ensure all delivery details, including the postal code, are accurate, as you will be liable for all additional handling and shipping charges resulting from such errors.

    12.7 ID may be requested upon delivery.

    12.8 A delay of up to 24 hours may be experienced on shipments to or from any Outlying Delivery Areas.

    12.9 We will notify you of any delivery delays should we need to source a product. Refer to our refund process on clauses 6 and 7 should you opt for a full refund.

    12.10 Force Majeure inclusive of government regulations, unrest, protest, load-shedding and system errors might cause a delay in delivery timeframe.

    12.11 Failed Delivery:

    JD Home to advise how we verify if it is delivered to the right consumer.

    12.12 Force Majeure, inclusive of government regulations, unrest, protest, load-sheddingand system errors, might cause a delay in the delivery timeframe.

    12.12.1 We will notify you of a failed delivery for example where no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will attempt to reschedule the delivery with you within 24 – 48 hours and additional costs will be incurred.

    12.13 Goods shipped in error /Incorrect goods delivered:

    12.13.1 In the unfortunate event that you receive a delivery whereby the goods delivered to you do not match your products or its quantity as per your waybill/purchase order, you agree to notify us immediately upon receipt of such delivery to have the incorrect goods collected and the correct goods delivered to you. . This can be done through the “My account” section on the website.

    12.14 Damaged goods delivered:

    12.14.1 In the regrettable event that you receive a damaged, faulty or incorrect product, please notify us within 24 hours of receipt of delivery on 0860 459 459 or (insert respective email address). We will do our best to have the damaged product collected and a new product delivered to you within a maximum of 48 hours (weekdays only).

    12.14.2 We request that you inspect your goods prior to signing the delivery document and ensure all goods are received in good working order and free of any damage.

    12.14.3 If you see any inconsistencies, please ensure the delivery document is endorsed accordingly and reject your delivery.

    12.15 Delivery Prices:

    12.15.1 Delivery prices may vary and are determined by:

    (a) Location within major centres or outlying Delivery Areas.

    (b) Type of delivery. (Normal order, special order, customer order).

    (a) Weight and dimensions of the total purchase order.

    12.15.2 In the event of special delivery deals, the price of the product or total purchase order value could determine the delivery rate.

    12.15.3 The price of your delivery is calculated automatically and will be displayed before the payment process, in the shopping cart and at checkout.

    12.15.4 Delivery periods important to note:

    12.15.5 (a) Delivery service will start on payment confirmation received (or only after requested supporting documents like a T.V. License verification and a copy of an I.D.) have been received.

    12.15.6 (b) Delivery periods will be effected within the selected delivery type timeframe, after collection from the point of dispatch and between Major Centres from Monday to Friday.

    12.15.7 (c) We deliver from Monday to Friday from 08:00 to 17:00 to both business and residential addresses. No deliveries take place on a Saturday or Sunday or any other Public Holiday. We may request identification upon delivery. Major centres include any destination within a 50km radius of the following cities: Pretoria, Johannesburg, Bloemfontein, Cape Town, Port Elizabeth, East London, Durban and Pietermaritzburg. Delivery to the major centres is usually within 5 working days. Other areas may experience delays because of airline constraints.

    12.15.8 (d) We will make every reasonable effort to deliver the goods to you as soon as possible after receiving the full purchase price of the goods.

    12.15.9 (e) We cannot be responsible for failure to perform or to deliver or delays in performance or delivery due to circumstances beyond our control (“force majeure”.) We will not be liable to you for any loss arising from any failure or delay in performance or providing the goods resulting from “force majeure” events. We will use reasonable attempts to continue to perform in terms of this Agreement as soon as performance becomes possible.

    12.16 (f) We may contact you to agree on alternative dates for delivery but will not require you to accept delivery at an unreasonable time.

    12.16.1 (g) You understand and agree that the goods, as set out in the Schedule to Agreement, are identified and described by style, make, model, kind, design or category (“Type”). This does not mean that we set aside specific goods for the duration of the Lay-by agreement but that we deliver that Type to you after receipt of the full purchase price for the goods.

    12.16.2 Cater for lay by in clause 12

    12.16.3 JD Home to confirm if there’s Layby for online purchases. If for reasons beyond our reasonable control, we cannot deliver that Type to you, we will, at your option:

    (a) Supply you with an equivalent quantity of goods that are comparable or superior in description, design or quality; or

    (b) Refund to you the amounts deposited with us for the goods, with interest, under the Prescribed Rate of Interest Act 55 of 1975.

    (c) It is your responsibility to provide us with the correct delivery address before delivery of the goods.

    (d) Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, JD Group cannot promise that they are accurate.

  • 13. TRANSFER OF RIGHTS

    13.1 Unless you have got our prior written consent, it will not entitle you to cede, delegate, assign or transfer all or any part of your rights or obligations under this Agreement.

    13.2 You allow us and agree that we may cede any part or all of our rights under this Agreement or transfer any part or all of our rights or obligations (whether by delegation or assignment) under this Agreement to any third party. You further agree that it shall not be necessary for us to provide prior notification to you in the event of any such cession or transfer.

    13.3 The product that is delivered to you will become your property at the time that you receive it, provided that JD Group has received full payment for the product. As soon as JD Group has delivered the product to you, you will become responsible for it and any loss or damage to it thereafter.

  • 14. iNFORMATION SECURITY POLICY

    14.4 You agree to keep your information safe and to not disclose it to any unauthorised third party. You further agree that we cannot be held liable for any damages or loss sustained by you because of such information becoming known to third parties, whether through your actions or fraud, malware or phishing.

    14.5 We reserve the right to suspend any account that we believe may have been compromised accordingly.

    14.6 You must notify us immediately if you believe that we have processed your information without your permission. You can contact us on our call centre number or e-mail address as per the details in clause 15 below.

  • 15. LAW AND JURISDICTION

    15.7 In terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these Ts&Cs are binding and legally enforceable against you.

    15.8 All transaction/s are governed by the laws of the Republic of South Africa, irrespective of whether you are South African or are accessing our website outside of the Republic of South Africa.

    15.9 We do not sell any products via this Quick On-Line Credit App, and ECTA relating to electronic transactions do not apply regarding the Quick On-Line Credit App.

    15.10 You may resolve any dispute that may arise between us and yourself as per details in clause 15 below.

    15.11 Subject to the legislation and rules, we may, from time to time, update or change these Ts&Cs. We recommend that you read these Ts&Cs every time you access and use our website. Amended Ts&Cs will bear a different version number on the footer of each page and will supersede and replace any previous Ts&Cs.

    15.12 No indulgence or extension of time that either you or us may grant to the other will make up a waiver or, limit any existing or future rights of the grantor in terms except if the grantor has signed a written document expressly waiving or limiting such rights.

    15.13 We are entitled to cede, assign and delegate all or any of the rights and obligations in terms of these Ts&Cs without notice to you.

    15.14 All provisions of these Ts&Cs are, notwithstanding how they have been grouped or linked grammatically, severable from each other. Any provision of these Ts&Cs which is, or becomes unenforceable, whether because of being voided, rendered invalid, illegal, unlawful or for any other reason whatsoever, shall, only if it is so unenforceable, be treated as not having been written and the remaining provisions of these Ts&Cs shall remain in full force and effect.

    15.15 This Agreement is governed by the laws of the Republic of South Africa.

    15.16 You agree that the JD Group may bring legal proceedings against you relating to this Agreement in any Magistrate’s Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent the supplier from bringing legal proceedings in a High Court that has jurisdiction.

  • 16. CONTACT DETAILS

    The following contact details are hereby disclosed:

    Regulator Contact No Email(if applicable)
    Customer Care 010 211 1120 [email protected]
    Credit Ombudsman 086 1662 837
    National Credit Regulator 086 062 7627
    Credit Bureau 086 1128 364
    CGSO 0860 000 272

    16.1 Address for Notices and Legal Processes:

    16.1.1 You agree to accept any notice and legal processes under this Agreement at the address recorded in the Schedule. (This address is known in law as your domicilium citandi et executandi or domicile address).

    16.1.2 We choose, as our domicile address where you must deliver all notices and legal processes, Marlboro House,6 Eastern Service Road, Eastgate, Sandton 2090.

    16.1.3 If you want to change the address where you agree to accept notices and legal processes, then you must send us a notice in writing by registered post. The notice must:

    (a) Inform us you are changing your address; and

    (b) Set out the new address at which you agree to accept notices.

    (c) Any new address must be a physical address in the Republic of South Africa.

    (d) If we send a notice to you:

    • by prepaid registered post to your address, we will treat it as if you have received it 7 (seven) days after posting; and

    • By hand, we will treat it as if you have received it on the date of delivery.

    (e) When we treat a notice as if you have received it by a certain date, it means that we do not have to prove that you received it then. If you claim that you did not receive the notice by that date, then you will have to prove it.

  • 17. TELEVISION LICENSE

    17.1 JD Group requires you to produce a valid TV license and ID document when purchasing a TV. In terms of the Broadcasting Act and Television License Regulations, license holders are required to note and/or comply with: Statutory obligations of a television license.

    17.2 A television license is valid only at the permanent address reflected on the license.

    17.3 A person purchasing a television set must have a valid (paid-up) TV license.

    17.4 You may not purchase a television set using someone else’s TV license.

    17.5 When taking out a domestic/household television license for the first time, we require a person to provide his/her details: surname, initials, a copy of an ID document, fixed address and contact details.

    17.6 When renewing a television license, we require a person to present an existing license, a copy thereof, or a renewal notice.

    17.7 A license holder must notify the SABC, in writing, of a change of address within 30 days.

    17.8 A television license is not transferable from one license holder to another except between spouses or between unmarried “life partners” in a permanent relationship or upon the death of a husband/wife or partner.

    17.9 A single domestic television license is required per household regardless of the number of TV sets, provided that all sets used are at the license holder’s residential premises.

    17.10 JD Group requires a separate domestic television license at the full annual tariff for an additional TV at a new residential property (e.g., a holiday home) since it involves a different physical address.

    17.11 “Family members of a television license holder”–defined as all persons who are permanent residents with the license holder, and; depend on him/her, and are owed a legal duty of support by the license holder–are covered by a single TV license in his/her name. A person has to meet all three conditions to be covered by a household’s TV license. Such domestic license covers a license holder and his/her immediate, dependent family members–with a married couple, a husband/wife and his/her dependent, minor children. Adult (non-dependent) children or more distant relatives–such as adult children, parents/ grandparents, brothers/sisters, uncles/aunts–or boarders or lodgers sharing a family’s home, are not defined as family members. They are separately liable for television sets in their possession and/or used by them.

  • 18. OWNERSHIP AND CONTENT

    18.1 All materials published on the JD Group website are protected by copyright and owned or controlled by JD Group or the party accredited as the producer of the content, software or other material. We shall construe nothing in these terms and conditions of use as conferring by implication or otherwise, any license or right under this copyright, trademark, database right or other intellectual property or proprietary interest of JD Group or any third party. All logos, names and trademarks, which appear on the website are the intellectual property of JD Group or are used by JD Group under license. JD Group will prosecute any violation of intellectual property rights to the fullest extent that the law permits. We prohibit reproduction of part or all of the contents in any form other than strictly for individual use.

    18.2 JD Group will deal with your personal information in terms of the privacy policy: https://www.jdgroup.co.za/privacy-policy.You consent to the aforesaid use of such information. By submitting information, you agree that JD Group may publish the information, use it as part of its operations, and incorporate its concepts in JD Group goods or for any other purposes, which JD Group considers necessary, without liability.

  • 19. LIMITATION OF LIABILITY

    19.1 JD Group is to be exempted from any liability due to a customer failing to provide accurate registration information, or a customer failing to view special warnings, etc.

    19.2 Subject to applicable law, you agree to indemnify, defend, and hold JD Group harmless against any claim or liability (including attorneys’ fees) arising out of your use of the website.

  • 20. BREACH

    JD Group may immediately terminate use of and access to the website if you breach the terms. This will be without prejudice to any other remedies and rights that we may have in terms of the law, including but not limited to claims for specific performance and damages. Save for certain exceptions which is applicable but not limited to (Software, Games, Music, and DVDs) and subject to certain charges.

  • 21. PAIA MANUAL

    You may view our PAIA manual on:

    Pepkor PAIA Manual

    Data Subject Access Request Process:

    The Data Subject Access Request proceed to be followed as outlined in clause 3 of the Data Subject Request Policy.

    Contact details of the liaison person:

    Liaison Person Contact details Email address/th>
    Ankia van der Pluym +27 (11) 718 6153 [email protected]
  • 22. PRODUCT REVIEWS

    Please note that by submitting a review on our website you will be deemed to have accepted these terms and conditions.

    GENERAL.

    You agree that you will not submit any content:

    • That is false, inaccurate, misleading, defamatory, libelous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, fraudulent, or otherwise objectionable;
    • That infringes any third party’s copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy;
    • For which you were compensated or granted any consideration by any third party;:
    • That violates any local, national, or international law;:
    • references other companies or websites;
    • That contains any computer viruses, worms, or other potentially damaging computer programs or files;
    • That includes unsolicited promotions, mass mailings or spamming, political campaigning, advertising, or solicitations;
    • That includes the personal information of any third party

    All content is moderated to ensure it is appropriate for publication on our website. This means that after you submit your review it will not immediately appear on our website. We reserve the right to accept or reject any product review submitted to us and we may edit the length, spelling, and/or grammar issues of any review, but will not change the original meaning. Although we will do our best to moderate all reviews posted, we assume no liability for any reviews posted, stored, or uploaded by you or any third party. We will not be held liable for any loss incurred by you as a result of a review published on our website.

    GUIDELINES
    • Please take note of the following guidelines when submitting a review:
    • Reviews must be about the product. We reserve the right to not publish your review if it contains personal information and/or special personal information as defined in the Protection of Personal Information Act 4 OF 2013 (hereafter the “POPI Act”), details about customer service, or links to other companies.
    • Reviews must be submitted in English.
    CUSTOMER SERVICE ISSUES

    If your review refers to a potential manufacturing fault that could be specific to the item you received upon purchase, and not the product in general, our Customer Support team will be in touch to resolve it with you directly as soon as possible. We err on the side of publishing reviews detailing one-off product faults, except if we believe they might confuse future customers, in which case we will reach out to you to communicate this. We ask you to log in to your Sleepmasters account to submit your review. This is to help us verify your review and because we might need to contact you to discuss your experience with the product. If you have a problem with a review you have submitted, please contact us by emailing [email protected] or by calling 0800 222 888.

    OWNERSHIP OF CONTENT

    By submitting a product review on the Sleepmasters website, you grant Sleepmasters, a brand of JD Group which is a subsidiary of Pepkor Trading Pty (Ltd) the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout our marketing channels in any media.

  • 23. CREDIT SALES PROMOTION

    1.This is a promotional offer (“Promotion”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to the National Credit Act no 34 of 2005 and Regulation and to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.

    The participant acknowledges that the participant has read and understood these Ts & Cs. These Ts & Cs will govern the Offer from any Bradlows, Russells, Sleepmasters, Rochester, Incredible Connection and Hi Fi Corp or any Company to whom the Company has ceded the rights and obligations.

    2. Promotion:

    This promotion is sponsored by the Company, Connect Financial Services (Pty) Ltd, a registered Credit Provider (NCRCP11158).

    3.Promotion Period:

    3.1. The Promotion will run from 1st of July 2021 7:00 to 30th Sep 2021 at 23:59. (“the Promotion Period”).

    3.2. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.

    3.3. The Promotion is not transferable nor convertible into cash nor substituted in any manner except as permitted by law.

    4. How to qualify:

    The participant must have:

    4.1. A valid account, in participant’s capacity.

    4.2. Instore tent cards and Web notice from the Company inviting the participant to participate in the promotion.

    4.3. Inviting customers to participate in the promotion , all customer who applied and has an approved credit application during the promotion period, will qualify for the lucky draw conditional to the first instalment paid by close of business every month to qualify. In addition, Participants would get an additional entry into the draw for every R10,000-00 value of their credit application

    4.4. The winner consent to his/her name made public at the discretion of the Company.

    4.5. These Ts and Cs do not negate the participants’ obligations to continue making the required payments. Note that these Ts & Cs do not replace the Ts & Cs of the Credit Agreement.

    4.6. Each qualified participant will be entered into the draw, irrespective of the number of credit agreements applied for.

    5. The Offer:

    5.1. This Promotion is conducted in the ordinary course of business and is open to all existing customers who meet the qualifying criteria.

    5.2. The draw date shall be the 18th October 2021 and an internal auditor will observe the draw.

    5.3. The winner will be notified by SMS or a telephone call by the 20th October 2021.

    5.4. The prize will be forfeited at the discretion of the promoter if the prize remains unclaimed after the stipulated dates.

    5.5. The Company will not be liable for the technical failures relating to this Promotion that may result in an entry not being successfully submitted.

    5.6. The prize may only be redeemed by an account holder who has a valid credit agreement with the Company that is up to date.

    5.7. Promotion is not redeemable in conjunction with any other promotions by the Company.

    5.8. This Offer is open to all customers that received an SMS, in-store promotion or web notice, above the age of 18, who are in possession of a valid identity document. Employees, agents or consultants or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouse(s), life partners or immediate family members cannot be a participant in this Promotion.

    5.9. If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs have been waived or altered by the Company. These Ts & Cs will still apply, and the Company has right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

    6. The Prize

    The winner will stand a chance to win:

    6.1. First Prize Contribution towards the account of the customer to the value of R10 000. If the nominated account balance is less than R10 000, the difference will be issued to the customer as a Gift voucher of the respective brand and valid for 6 months from the date of issue, refer to the brand website for gift voucher Terms and Conditions.

    6.2. Second Prize In-house brand TV to the value of R5000.

    6.3. Third Prize In-house brand Microwave to the value of R2000.

    7. General

    7.1 By entering into the Promotion, a Participant consent to the Promoter sending promotion material during and after this promotion, in accordance with the Protection of Personal Information Act (“POPIA”).

    7.2 Participants of this Promotion are voluntarily providing their personal information as envisaged by POPIA to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    7.3 By entering this Promotion, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPIA of Participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.

    7.4 The Winner gives consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.

  • 24. STORE ACCOUNT

    TERMS AND CONDITIONS: CREDIT FACILITY AGREEMENT
    1. DEFINITIONS AND INTERPRETATION

    1.1 In this Agreement, unless the context indicates otherwise, a reference to any gender shall include the remaining genders, the singular shall include the plural and the following words and expressions shall have the meanings respectively assigned to them in this clause:

     1.1.1 "Agreement" means these terms and conditions, including the Quotation and all notices that we send to you;

     1.1.2 "Business Day" means any day which is not a Saturday, Sunday or a public holiday;

     1.1.3 "Due Date" means the date on which an instalment or payment is due, as set in the Quotation or Debit Order Authorisation, except where such day falls on a Sunday or public holiday, in which event, the Due Date shall be the first Business Day immediately BEFORE that date;

     1.1.4 "Goods" means the asset(s) that you bought from the Supplier;

     1.1.5 "NCA" means the National Credit Act 34 of 2005;

     1.1.6 “ECTA” means the Electronic Communication & Transaction Act 25 of 2002;

     1.1.7 “Advanced Electronic Signature” means an electronic signature which results from a process which has been accredited by the Authority as provided for in section

     1.1.8 "Personal Information" means personal information as defined in POPI Act;

     1.1.9 "Principal Debt" means the amount of the principal debt referred to in in Part A of the Quotation;

     1.1.10 "POPIA" means the Protection of Personal Information Act 4 of 2013;

     1.1.11 "Process/Processing" has the same meaning assigned thereto in POPIA;

     1.1.12 "Quotation" means the pre-agreement statement and quotation to which you have agreed and which is attached to this Agreement.

     1.1.13 "Supplier" means the person from whom you procured the Goods;

     1.1.14 "VAT" means value-added tax chargeable under the Value-Added Tax Act 89 of 1991;

     1.1.15 "we"/"us"/"our" means JD Consumer Electronics & Appliances (Pty) Ltd, a private company duly registered and incorporated under the laws of the Republic of South Africa with registration number 1963/002315/07;

     1.1.16 "you"/"your" means the person who has agreed to enter into this Agreement and whose details are recorded in the Quotation.

    1.2 The headings in this Agreement are included for reference purposes only and shall not in any way affect or govern the interpretation or construction of this Agreement.

    1.3 A reference to legislation is a reference to legislation as at the date of enactment of the legislation or as it is amended or re-enacted from time to time, and includes all regulations issued under that legislation.

    2. CREDIT FACILITY AGREEMENT

    2.1.1 You agree to borrow from the credit provider the loan amount set out in the schedule to this agreement and to pay to the credit provider the amounts set out in the schedule to this agreement, subject to the terms and conditions set out herein.

    2.1.2 The parties record that this agreement is a credit facility as defined in the NCA and that the NCA is applicable to this agreement.

    2.1.3 The schedule to this agreement, ("the Schedule") sets out information regarding the loan amount borrowed and the payment terms, forms part of this agreement and must be read as such.

    2.1.4 You acknowledge that you have received a Quotation and Pre-Agreement Statement (which includes a Summary of Rights, Obligations and Security) in terms of the NCA.

    2.1.5 The credit provider is not the supplier or merchant of the goods or services purchased on the credit facility:

    2.1.6 the credit provider will have the right to pay the suppliers the amount appearing on the voucher and debit the consumer’s account facility with such amount;

     2.1.6.1 the credit provider will not be liable for any costs, damages, expenses or losses which arise as a result of a dispute with the supplier or merchant.

    2.1.7 You may elect and instruct the credit provider to either:

     2.1.7.1 pay the whole amount to you, by paying the loan amount to the account nominated by you for purposes of the payment of monthly installments by way of a monthly debit order, or where offered;

     2.1.7.2 pay the whole of the loan amount to a third party nominated by you in the schedule to this agreement; or where offered

     2.1.7.3 pay a portion of the loan amount into the account mentioned in paragraph 2.1.6.1 and the remainder of the loan amount to a third party nominated by you in the schedule to the agreement.

    2.1.8 A reference to legislation is a reference to legislation as at the date of enactment of the legislation or as it is amended or re-enacted from time to time, and includes all regulations issued under that legislation.

    3. PAYMENTS AND REPAYMENTS

    3.1 You must pay all amounts due in terms of this Agreement on the Due Date.

    3.2 You may at any time prepay any amount under this Agreement, without penalty. Your payments will be used to reduce your obligations in the following order:

     3.2.1 firstly, against due or unpaid interest;

     3.2.2 secondly, against due or unpaid fees or charges; and

     3.2.3 thirdly, against the outstanding amount of the Principal Debt.

     3.2.4 You shall pay to the credit provider the installments specified in the agreement.

     3.2.5 Any instalment due in terms of this agreement, is due and payable on or before the last day of each calendar month unless prior alternative written arrangement is made with the credit provider.

     3.2.6 You are not entitled to skip any payment. You are entitled to make a payment before the stipulated payment date in terms of the agreement but you may not withhold payment in any given month as long as there is an outstanding balance.

     3.2.7 Subject to the consumer’s rights in terms of the common law, he/she shall not be entitled to withhold payment of any installments or other amounts owing to the credit provider. You will not be entitled to set off against any installments or other amounts payable in terms hereof, any present or future claim, which you may have against the credit provider, from whatever cause arising.

     3.2.8 All installments shall be paid by way of a standard or an early debit order (the choice of which will be at the credit provider’s election), and you authorise the credit provider to instruct your bank to deduct a variable amount directly from your bank account and to pay the amount due to the credit provider. The variable amount is the monthly instalment, as well as any other amounts that may be due, from time to time, by you in terms of this agreement.

     3.2.9 The debit order authorisation and mandate in terms of this agreement may be ceded or assigned to a third party if the credit provider cedes or assigns the consumer’s indebtedness to it in terms of this agreement to that party. 3.2.10 The credit provider may allow you to make payment at the address of the credit provider, as detailed in the agreement or by such other method as the credit provider may deem fit.

    4. DISPUTES WITH THE SUPPLIER

    4.1 You hereby acknowledge that this is a credit facility/ revolving loan agreement between you and the credit provider. The credit provider is not a party to any legal relationship that may exist between you and any third party referred to in paragraph 2.1.7 above.

    4.2 The credit provider will not be liable to you for any dispute which arise for the Goods purchased from the Supplier or merchant with the amount of the credit advanced to you i.e. costs, damages, expenses or losses, and you will not have the right to claim any amount from the credit provider us or to institute any counterclaim against or to apply set-off against credit provider us on this basis.

    4.3 No dispute between you and the Supplier regarding the Goods will give you the right to be exempted from any of your obligations to the credit provider.

    4.4 You should resolve such disputes with the supplier or merchant directly, subject to section 5(2)(d) of Consumer Protection Act as Amended.

    5. CREDIT LIMIT

    5.1 The credit provider may increase or decrease the credit limit upon the consumer’s instructions and in accordance with the NCA;

    5.2 Before the credit provider increases the credit limit, the credit provider will conduct a fresh assessment as required by NCA.

    5.3 The credit provider will notify you in writing or orally should the credit limit decrease or increase from the existing credit facility limit.

    6. USE OF THE CREDIT FACILITY

    6.1 The consumer will be issued with a card, which remains the property of the credit provider and upon demand must be returned.

    6.2 The card may be used to make purchases at associated stores/stores displayed on the card for account lookup purposes. The authorisation however to purchase on your credit facility will however happen via biometric identification to confirm that the purchaser is the authorised account holder.

    6.3 The consumer is required to sign a sales voucher (slip).

    7. STATEMENTS OF ACCOUNT

    7.1 The credit provider will deliver statements of account to you in the manner chosen by you. Such statements shall be delivered at regular intervals, not exceeding three months.

    7.2 You are entitled to dispute all or part of any incorrect credit or debit in a statement of account by delivering a written notice to us.

    7.3 The fact that a consumer did not receive a statement in a particular month does not release the consumer’s liability to pay any amount due under this agreement.

    7.4 Should the consumer not receive a statement, the consumer is to bring this to the credit provider’s attention and may obtain a balance telephonically.

    8. CREDIT LIFE INSURANCE

    8.1 You shall enter into a credit life insurance agreement with an insurer of your choice, in terms of which you are insured against death and disability for an insured amount not exceeding your outstanding obligations in terms of this agreement.

    8.2 The credit provider may offer you further optional insurance in relation to your obligations in terms of this agreement.

    8.3 You hereby authorise the credit provider to pay the insurance premiums in respect of the aforesaid policies, as set out in the schedule to this agreement, on your behalf to the insurer(s), and to recover such amount(s) as paid on your behalf.

    8.4 You shall have the right to reject any particular insurance policy proposed by the credit provider and to substitute with a policy of your choice, provided that such policy complies with the terms of this agreement.

    8.5 You hereby admit that you have exercised a free choice in respect of the insurer with which the aforementioned insurance policy/ies is concluded. Furthermore, you confirm that you had an unqualified unrestricted free choice as to:

     8.5.1.1 whether a new policy(ies) is taken out or whether an existing policy(ies) is used for the purpose of clause 8.1;

     8.5.1.2 which insurer issues the policy(ies) and which institution or person will act as intermediary; and

     8.5.1.3 that such free choice was exercised freely without any coercion or inducement as to the manner in which you exercised such free choice.

    8.6 You confirm that you understand your freedom of choice as explained and that such freedom of choice was explained or displayed to you before any decision was made as to what policy(ies) to utilise for the purposes of clause 7.1 and 7.2. Should you choose to substitute with a policy of your choice, you undertake to give written proof to the satisfaction of the credit provider of the policy so substituted in terms of this agreement before the receipt of the credit limit in terms of this agreement.

    8.7 You hereby cede the aforementioned credit life insurance policy/policies (whether proposed by the credit provider or substituted by you) to the credit provider to secure the consumer’s indebtedness in this agreement.

    8.8 You shall notify the credit provider immediately of any potential claim in terms of the abovementioned insurance policy or policies and shall fully comply with all the terms of such insurance policies.

    9. EARLY SETTLEMENT AND TERMINATION OF THE AGREEMENT

    9.1 You may terminate this Agreement at any time on the conditions set out below.

     9.1.1 Terminate this Agreement early;

     9.1.2 On a date which this Agreement ends;

    9.2 If you terminate this Agreement early as mentioned above, you must pay the credit provider the settlement value on the settlement date specified. The settlement value will include all of the following amounts as at the settlement date specified:

     9.2.1 the unpaid balance of the Principal Debt; and

     9.2.2 the unpaid interest and all other fees and charges you owe.

    10. DEBT COUNSELLING

    10.1 If you are in financial difficulty, consider yourself over-indebted or you have reason to believe that credit was recklessly granted to you, you are encouraged to talk to us and we will endeavour to help you.

    10.2 If you are an individual you have the right to apply to a debt counsellor who will consider your application to determine whether you are over-indebted or if you were granted credit recklessly.

    10.3 An application for debt review in terms of the NCA will not apply to this Agreement if the credit provider has already proceeded to take legal steps to enforce the Agreement.

    10.4 If your application is rejected by the debt counsellor, you have 20 (twenty) Business Days from the date of such rejection, to apply to a Magistrates' Court for an appropriate order.

    10.5 If you are in default of your obligations and you have a pending application for debt review with a debt counsellor, we may give notice to terminate such review after 60 (sixty) Business Days. We will not terminate an application for debt review if such application for review has already been filed in a court or in the Tribunal.

    11. PERSONAL INFORMATION

    11.1 You agree and consent thereto that we may transmit to a registered credit bureau(x) information concerning –

     11.1.1 your application, this Agreement and the termination thereof as well as the information about your Account;

     11.1.2 any non-compliance by you with the terms of this Agreement.

    11.2 You acknowledge that such a credit bureau will provide a credit profile and possibly a credit score on your credit worthiness. You have the right to contact such a credit bureau(s), to have the credit record(s) disclosed and to correct any inaccurate information.

    11.3 You agree that we may–

     11.3.1 make enquiries to confirm and verify any information provided by you in the application form;

     11.3.2 seek information from any credit bureau(s) when assessing your application and at any time during the existence of your account.

    11.4 You acknowledge and expressly consent thereto that we may –

     11.4.1 Process your Personal Information to conclude this Agreement and for purposes of maintaining the Account, providing services to you, including any benefits attached to the your account and complying with your instructions; and

     11.4.2 Process your Personal Information for purposes of the prevention and detection of fraud and criminal activities, the identification of the proceeds of unlawful activities and the combating of money laundering activities.

    11.5 You have the right to access your Personal Information held by us. We will grant you such access during office hours within a reasonable time after receiving a written request for access.

    12. CREDIT PROVIDER DETAILS

    NAME: JD Consumer Electronics Appliances (Pty) Ltd

    REGISTRATION NR: 1963/002315/07

    ADDRESS: 6 Eastern Service Road, Eastgate, Sandton, 2090

    NCR REGISTRATION NR: NCRCP 13549


    THIS INFORMATION IS ALSO AVAILABLE ON OUR WEBSITE FOR EASE OF REFERENCE.

    13. DEFAULT ADMINISTRATION FEE FOR LETTERS OF DEMAND

    We will charge you a fee each time you miss one or more payments and we have to write a letter to you to advise you of your default. This fee is called a default administration fee. It is the same amount as the fee that must be paid for a registered letter of demand for an undefended action under the Magistrates' Courts Act. It also includes the costs we incur in delivering the letter to you.

    14. WHEN YOU WILL BE IN DEFAULT UNDER THIS AGREEMENT

    14.1 You will be in default under this agreement if:

     14.1.1 you do not pay any amount payable to us under this Agreement on the Due Date; or

     14.1.2 you breach any of the terms and conditions of this Agreement and you do not remedy the breach within 10 (ten) days of receiving written notice to do so; or

     14.1.3 Any representation or warranty made in connection with this Agreement or any other documents supplied by you is materially incorrect or false;

     14.1.4 you –

      14.1.4.1 being an individual -

       14.1.4.1.1 publish notice of the voluntary surrender of your estate or die;

       14.1.4.1.2 are placed under administration or commit an act of insolvency as defined in the Insolvency Act 24 of 1936;

       14.1.4.1.3 have any application or other proceedings brought against or to respect of you in terms of which a third party seeks to have you sequestrated or placed under curatorship, in any event whether in a manner which is provisional or final, voluntary or compulsory;

      14.1.4.2 not being an individual:

       14.1.4.2.1 are wound up, liquidated, dissolved, deregistered or placed under judicial management, in any event in a manner which is provisional or final, voluntary or compulsory, or you pass a resolution providing for any such event;

       14.1.4.2.2 are treated as being unable to pay your debts;

       14.1.4.2.3 resolve that you voluntarily begin business rescue proceedings or have any business rescue proceedings commenced against you, as contemplated in section 132(1) of the Companies Act 71 of 2008;

     14.1.5 you compromise or attempt to compromise with your creditors generally or defer payment of debts owing by you to your creditors

    15. OUR RIGHTS IF YOU ARE IN DEFAULT

    15.1 If you are in default, we may:

     15.1.1 In the event of you failing to pay any amount due in terms of this agreement, we shall be entitled to instruct a firm of debt collectors registered in terms of the Debt Collectors Act, Act 114 of 1998 or a registered firm of attorneys to collect payment of the amount due in terms of the agreement on behalf of us.Subject to this provision of the Debt Collectors Act and the Regulations thereto, any debt collector collecting the debt due to the credit provider shall be entitled to make contact with and demand payment from you by way of personal or telephonic consultations.

     15.1.2 give you written notice of such default and propose that you refer this Agreement to a debt counsellor, alternative dispute resolution agent, consumer court or ombud with jurisdiction, with the intention that the parties resolve any dispute under this Agreement or develop and agree on a plan to bring repayments up to date;

     15.1.3 commence legal proceedings to enforce and exercise our rights in terms recovering collection costs and default administration charges if-

      15.1.3.1 we have given you notice as referred to in 12 above or we have given notice to end any debt review process under section 86 of the NCA which may then be underway in respect of this agreement; you have been in default under this agreement for at least 20 (twenty) Business Days; and

      15.1.3.2 at least 10 (ten) Business Days have passed since we delivered the notice contemplated in 12.1.2.1; and

      15.1.3.3 in the case of a notice in terms of 12.1.1, you have:

       15.1.3.3.1 not responded to that notice;

       15.1.3.3.2 responded to the notice by rejecting our proposal;

    16. COLLECTION COSTS

    16.1 If we bring legal proceedings against you to enforce payment of amounts you owe us, you are liable to pay all costs we incur in collecting the payment. The costs are determined by various laws, including:

     16.1.1 the Superior Courts Act, 1959 and rules of the Court;

     16.1.2 the Magistrates' Courts Act, 1944 and the rules of the Court;

     16.1.3 the Attorneys Act, 1979; and

     16.1.4 the Debt Collector's Act 1998

    16.2 The collection costs exclude the default administration fee.

    17. CESSION AND ASSIGNMENT

    17.1 Unless otherwise agreed, you may not transfer any of your rights and/or obligations.

    17.2 We may, without notice to you, transfer any of our rights and/or obligations and you agree that you will recognise the transferee's rights.

    18. COST FEES AND INTEREST

    18.1 You agree –

     18.1.1 to pay an initiation fee, which is a fee charged for the preparation costs of this Agreement;

     18.1.2 that you were given the option to either pay the initiation fee upfront or not wherein it will be included in the Principal Debt and interest will be charged thereon.

    18.2 You agree to pay the monthly service fee, which is a monthly fee charged on the Due Date, for the routine monthly administration of your Account. If you do not pay this fee on time, it will be added to the outstanding balance and interest will be charged thereon.

    18.3 The interest rate payable will be the interest rate set out in the Quotation.

    18.4 Interest is calculated daily. We are entitled to add any unpaid interest to the outstanding balance of the Principal Debt which at that stage is still payable in terms of this Agreement.

    18.5 We may change the amount of the service fees or of the other fees and charges stated in the Quotation by giving you at least five Business Days' notice in writing of the change, on condition that the service fees and other fees and charges may not exceed the maximum amount which is set under the NCA at the time of the change.

    18.6 Insurance premiums may change from time to time in accordance with the terms of the relevant policy.

    18.7 Subject to the provisions of the NCA and the Regulations thereto, the interest rate shall be calculated at a variable rate which is linked to the SA Reserve Bank Repurchase Rate (“Repo Rate”).

    18.8 The calculation of interest shall be in accordance with the NCA and the Regulations thereto.

    19. ADDRESSES

    19.1 You agree that the postal/email address that you have provided on the Quotation is the address where we must send all post and other communication to you and that such communications will be binding on you.

    19.2 You have in writing indicated that the notice contemplated in clause 12 must be delivered by registered mail to the address specified by you or to any adult person at the physical address or location specified by you.

    19.3 You agree that the physical address that you have provided on the Quotation is the address that you have selected as the address where we must send all legal notices to you (your "domicile address").

    19.4 You must let us know, in writing, by hand or registered mail, of any change to either of your addresses or your email address, telephone or cellular phone numbers. If you fail to give notice of a change of address, we may use the last address we have for you.

    19.5 You accept that you will be deemed to have received a notice or letter five (5) Business Days after we have posted it to either of the addresses you have given to us.

    20. YOUR ACKNOWLEDGEMENTS, REPRESENTATIONS AND WARRANTIES

    20.1 By signing this Agreement either physically, digitally or electronically you acknowledge and agree that-

     20.1.1 you have the full capacity to effect and carry out your obligations in terms of this Agreement and that the terms of this Agreement do not conflict with and do not constitute a breach of the terms of any other agreement or undertaking that is binding on you;

     20.1.2 all information that you provided to us in connection with this Agreement is in all aspects true, complete, current and accurate, and you are not aware of any material facts or circumstances not disclosed to us, which if disclosed, would adversely affect our decision to grant credit to you;

     20.1.3 you are not subject to an administration order or under debt review;

     20.1.4 this Agreement has been either verbally explained, given access to or electronically displayed to you and you understand and appreciate the costs, risks and obligations associated herewith;

     20.1.5 as at the date of your application for credit, you have not taken up any additional credit.

    20.2 If you are married in community of property, you warrant that your spouse has consented to the conclusion of this Agreement in writing and that his/her signature has been attested to by two witnesses.<20.4.1> 

    20.3 You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal.

    20.4 In terms of s44 of ECTA, you can cancel without reason and without penalty any transaction and any related credit agreement for the supply of-

     20.4.1 Of goods within seven days after the date of the receipt of the goods; or

     20.4.2 Of services within seven days after the date of the conclusion of the agreement.

     20.4.3 The only charge that may be levied on the consumer is the direct cost of the goods.

    21. CONTACT DETAILS

    21.1 The following contact details are hereby disclosed:

    Contact Centre: 010 211 1120

    Credit Ombudsman: 086 1662 837

    National Credit Regulator: 086 062 7627

    Credit Bureau: 086 1128 364

    22. GENERAL

    22.1 If we have not strictly enforced the terms and conditions of this Agreement at any time, you may not assume that the terms and conditions have been waived or altered by us. These terms and conditions will still apply and we will have the right to enforce the terms and conditions at any time.

    22.2 We may provide a certificate from any of our managers, whose position it will not be necessary to prove, showing the amount that you owe to us. You agree that we may take any judgment or order that we are entitled to in law based on the amount contained in the certificate, unless you disagree with such an amount and are able to satisfy the court that the amount in the certificate is incorrect.

    22.3 This is the whole Agreement and no changes or cancellations will be valid unless it is in writing and signed by both parties or is voice-logged by us and subsequently reduced to writing.

    22.4 This Agreement is governed by South African law.

    22.5 In terms of Section 45 of the Magistrate's Court Act 32 of 1944 and at our option, any claim that may arise may be recovered in any magistrate's court having jurisdiction and you hereby consent to the jurisdiction of the Magistrates' Court.

    22.6 In the event of the consumer being married in community of property, he/she warrants that his/her spouse has consented to the conclusion of this agreement in writing and his/her signature has been attested to by two witnesses.

    22.7 This contract complies with the Commission’s direction under section 20(7) of the Value Added Tax Act 89 of 1991.



    If, after reading the Agreement and after we have explained it to you, you are still uncertain of your rights and your financial risk and obligations, we recommend that you obtain independent advice. By signing this Agreement you acknowledge and agree that you understand this Agreement, your rights, financial risk and obligations, and that you are aware of and have paid special attention to all the terms printed in bold.

  • 25. LAY-BY TERMS AND CONDITIONS

    1. DEFINITIONS

    In this Agreement, unless the context indicates differently: -

    1.1 "Agreement" means these terms and conditions, including the Schedule and all written notices that the supplier has given to the consumer;

    1.2 "Business day" means any day except for a Saturday, Sunday or South African public holiday;

    1.3 "Consumer"/"you"/"your" means the person who has agreed to enter into this Agreement and whose details are recorded in the Schedule;

    1.4 "Schedule(s)" means the Retail Lay-By Schedule attached to these terms and conditions which records the purchase price of the goods, the number of amounts to be deposited, the quantity of the amounts to be deposited, the dates on which the amounts need to be deposited and any other Schedules which may be attached hereto by agreement between the parties;

    1.5 "Supplier"/"we"/"us"/"our" means JDG Trading Pty (Ltd);

    1.6 "VAT" means value-added tax chargeable under the Value-Added Tax Act 89 of 1991;

    1.7 The headings of the various clauses in this Agreement have been inserted purely for the purpose of convenience and they will not be used to interpret the Agreement.

    1.8 Any reference to a gender includes the other genders; and

    1.9 The singular includes the plural and vice versa (the other way around).

    1.10 INTRODUCTION

     You have agreed:-

    1.2.1 To buy the goods set out in the Schedule on lay-By; and

    1.2.2 To pay for the goods by making regular deposits until payment of the full purchase price, as set out in the Schedule.

    1.2.3 You understand and agree that the goods will not be delivered to you and you will not become the owner thereof until you have paid the full purchase price for the goods. The goods will remain at our risk until you have accepted delivery of them.

    1.3 You agree that:-

    1.3.1 This Agreement represents the entire Agreement between the you and the supplier and that no alterations or additions to this Agreement may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorized representative of the supplier; and

    1.3.2 For purposes of this Agreement "signature" or "signed" does not include an electronic signature as contemplated in the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act").

    1.4 PAYMENT OF DEPOSIT AND INSTALLMENTS.

    1.4.1 You understand and agree that:-

    1.4.1.1 The purchase price of the goods includes VAT at the current rate of tax; and

    1.4.1.2 if before the full purchase price of the goods is paid by you, the VAT rate is changed concerning the supply of the goods, we may recover the VAT increase from you before delivery of the goods.

    1.4.2 The Agreement will commence upon signature of the Agreement and payment of the initial deposit set out in the Schedule.

    1.4.3 Thereafter, you must deposit the monthly amounts on or before the due dates until the final payment date. All amounts must be deposited at the address of the store, as detailed in the Schedule, or via a direct deposit into the bank account of the store.

    1.3.4 We will apply the deposits towards the settlement of the purchase price on the last payment date.

    1.5 TERMINATION OF THE AGREEMENT.

    1.5.1 If you terminate the Agreement before paying the full purchase price, or fail to complete the payment for the goods within 60 (sixty) business days after the final payment date, we:

    1.5.2 May charge a termination penalty of 1% of the full purchase price of the goods. At your request, we will provide you with written details on how the penalty was calculated. We will not charge a termination penalty if sufficient proof is made available to us that your failure to complete payment was due to death or your hospitalization;

    1.5.3 After deducting the termination penalty (if any), will refund you any amounts paid by you under this Agreement;

    1.5.4 You understand and agree that if the agreement had been terminated for any reason and you wish to buy other or similar goods, you will be required to enter into a new agreement with us and the current price of the goods will then apply.

    1.6 STATEMENTS OF ACCOUNT AND CONTACT DETAILS.

    1.6.1 We will deliver a monthly statement of account to you by way of email or SMS, as may be elected by you.

    1.6.2 You must check each statement as soon as you receive it and inform us within 7 days of receipt thereof if you think that a statement is not correct.

    1.6.3 It is your responsibility to provide us with the correct contact details and to inform us of any changes.

    1.7 DELIVERY OF GOODS.

    1.7.1 We will make every reasonable effort to deliver the goods to you as soon as possible after we have received the full purchase price of the goods.

    1.7.2 We cannot be responsible for failure to perform or to deliver or delays in performance or delivery due to circumstances beyond our control (“force majeure”.) We will not be liable to you for any loss arising from any failure or delay in performance or providing the goods resulting from “force majeure” events. We will use reasonable attempts to continue to perform in terms of this Agreement as soon as performance becomes possible. We may contact you to agree on alternative dates for delivery, but will not require you to accept delivery at an unreasonable time.

    1.7.3 You understand and agree that the goods, as set out in the Schedule, are identified and described by style, make, model, kind, design or category (“Type”). This does not mean that we set aside specific goods for the duration of the Lay-By agreement, but that we deliver that Type to you after receipt of the full purchase price for the goods.

    1.7.4 If, for reasons beyond our reasonable control, we are unable to deliver that Type to you, we will, at your option:-

    1.7.4.1 Supply you with an equivalent quantity of goods that are comparable or superior in description, design or quality; or

    1.7.4.2 Refund to you the amounts deposited with us for the goods, with interest in accordance with the Prescribed Rate of Interest Act 55 of 1975.

    1.7.5 It is your responsibility to provide us with the correct delivery address before delivery of the goods.

    1.8 TRANSFER OF RIGHTS.

    1.8.1 Unless our prior written consent has been obtained, you will not be entitled to cede, delegate, assign or transfer all or any part of your rights or obligations under this Agreement.

    1.8.2 You allow us and agree that we may cede any part or all of our rights under this Agreement or transfer any part or all of our rights or obligations (whether by delegation or assignment) under this Agreement to any third party. You further agree that it shall not be necessary for us to provide prior notification to you in the event of any such cession or transfer.

    1.9 CONTACT DETAILS.

    The following contact details are hereby disclosed:

    Customer Care: 0800 110 775

    National Consumer Commission: 012 761 3000

    Consumer Goods and Services Ombud: 0860 000 272

    1.9.1 ADDRESS FOR NOTICES AND LEGAL PROCESSES.

    1.9.2 You agree to accept any notice and legal processes under this Agreement at the address recorded in the Schedule. (This address is known in law as your domicilium citandi et executandi or domicile address).

    1.9.3 We choose as our domicile address where you must deliver all notices and legal processes, the following address: Marlboro House 6 Eastern Service Road Eastgate, Sandton 2090

    1.9.4 If you want to change the address at which you agree to accept notices and legal processes, then you must send us a notice in writing by registered post. The notice must:-

    1.9.5 Inform us that you are changing your address; and

    1.9.6 Set out the new address at which you agree to accept notices.

    1.9.7 Any new address must be a physical address in the Republic of South Africa.

    1.9.8 If we send a notice to you:-

    1.9.9 By prepaid registered post to your address, we will treat it as if you have received it 7 (seven) days after posting; and

    1.9.10 By hand, we will treat it as if you have received it on the date of delivery.

    1.10.1 When we treat a notice as if you have received it by a certain date, it means that we do not have to prove that you did receive it then. If you claim that you did not receive the notice by that date, then you will have to prove it.

    1.10.2 GOVERNING LAW AND JURISDICTION.

    1.10.3 This Agreement is in all respects governed by the laws of the Republic of South Africa.

    1.10.3 You agree that the supplier may bring legal proceedings against you relating to this Agreement in any Magistrate's Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent the supplier from bringing legal proceedings in a High Court that has jurisdiction.

    1.10.4 General

    1.10.5 We do not lose any of our rights under this Agreement if we do not insist immediately and in every instance on these rights. You may not use it as defense if we had a right which we did not enforce at the relevant time.

    1.10.6 If any term or condition of this Agreement becomes unenforceable for any reason whatsoever, that term or condition is severable from and shall not affect the validity of any other term or condition in this Agreement.

  • 26. (1) Voucher

    1. Introduction

    1.1 These terms and conditions govern your relationship with us. By downloading and using our App you agree to and accept our terms and conditions. If you do not agree and accept, please do not use our App or uninstall it from your Device.

    1.2 Please take special note of the paragraphs printed in bold as they may limit our responsibility or involve some risk for you.

    2. How to interpret these terms and conditions

    2.1 In these terms and conditions, the words on the left have the meanings set out on the right unless the context clearly shows that the parties intended a different meaning:

    2.1.1 Access Codes means any of your secret numbers used to access our App, including your password, username, biometrics and secret word;

    2.1.2 App means the 1ForYou mobile application for your Device

    2.1.3 App Store means your Devices application store provided by Google, Huawei or Apple, as is applicable to you, from which you download the App;

    2.1.4 Account means your account which is set up in the 1ForYou account management system (using a unique account identifier);

    2.1.5 Device means the device you use to access the App;

    2.1.6 1ForYou/us/we/our means Flash Mobile Vending (Pty) Ltd, a private company with registered address at 36 Stellenberg Road, Parow Industria;

    2.1.7 Personal Information means information about an identifiable, natural or juristic person, including but not limited to, information about race, gender, marital status, nationality, ethnic or social origin, sexual orientation, age, physical or mental health, religion, belief, disability, language, birth, education, identity number, telephone number, email, postal or street address, location through your Device`s GPS;

    2.1.8 Prepayment means an advance payment of an amount which is reflected against your Account. A prepayment can either be made via cash, EFT or by using the 16-digit pin code printed on a receipt or another mechanism as advised by 1Voucher from time to time whether electronic or otherwise. You must use the PIN to 1ForYou App within a period of 3 years after the date of issue of the voucher in order to load your account with the relevant amount and if you fail to load within the 3-year period, the voucher will expire;

    2.1.9 Profile means the digital identity you create when registering for the App and which will be linked to your Account;

    2.1.10 Transactions mean the different transactions or activities that can be performed by you via the App, including but not limited to the purchase of products, a savings capability, bill payments, transfer or Prepayment. Transact has a similar meaning;

    2.1.11 User Guide means the digital manual which explains how to operate the App and Transact, as updated from time to time; and

    2.1.12 you means the person who registered for the App.

    3. Registration.

    3.1 You must register for the App by giving permissions to your Personal Information and by following the prompt after you have downloaded the App on Your Device from the App Store.

    3.2 When you register you must create a Profile for secure use of the App.

    3.3 In completing the above registration process and accepting the terms and conditions as set out here, you authorize us to verify any information you provide to us. During the verification process, should it be needed, we reserve the right to request additional documentation from time to time.

    3.4 Your Account may only be used for the purpose for which it was intended.

    4. Use of the App

    4.1 You should only use the latest version of the App. Failure to update may result in functions not working correctly and you may experience data errors or security issues for which we will not be liable under any circumstances whatsoever.

    4.2 You must use software and hardware suitable for the App. If you do not, the App may not work properly and this could increase your security risk for which we will not be liable under any circumstances whatsoever.

    5. Fees and costs

    5.1 There are no subscription costs to access the App.

    5.2 Standard data costs will be charged when you download the App and thereafter when you transact through the App. These costs may be charged by your mobile network operator (unless you are making use of a network that does not attract costs).

    6. Transacting using the App

    6.1 You must make a Prepayment to us before you will be able to perform Transactions. In some instances, you will receive a PIN when you make a Prepayment.

    6.2 The different types of Transactions that can be performed are subject to change from time to time.

    6.3 The Prepayment or any balance thereof can in no instance be redeemed for cash or by way of a deposit into a bank account and can only be used to perform Transactions, unless otherwise required or permitted.

    6.4 You must ensure that you have enough Prepayment to cover the amount of the Transaction, where applicable.

    6.5 Your Prepayment will immediately be reduced with the amount of each Transaction, where applicable.

    6.6 You authorise us to carry out any and all Transactions which are authenticated by your Access Code(s).

    6.7 You must make sure that you log out of the App when you have finished using it, to prevent anyone else from using it.

    6.8 In our own discretion we may allow you to perform a Transaction without sufficient Prepayment from time to time without prejudice to our right in any subsequent Transaction to deny such Transaction where sufficient Prepayment does not exist.

    6.9 All Transactions are in real time. It is therefore important that you check the Transaction details and details of the bill issuer (where applicable) before submitting the Transaction. No reversal of a voucher or instruction is permitted once a voucher is requested by you or an instruction is given to us.

    7. Security

    7.1 You understand that the use of the App with the Access Codes allows access to your Prepayment.

    7.2 You must make sure that you keep the Device and Access Codes secret and secure and do not compromise any safety measures.

    7.3 If another person gets hold of your Access Codes by whatever means, we will regard you as having authorised this person to access your Prepayment on your behalf, as your agent with full authority to do so.

    7.4 You must notify us immediately if you have reason to think that someone else obtained your Access Codes. Any losses or costs incurred prior to notification will be for your account.

    7.5 We are committed to providing safe online services. All uses of the App and Transactions through it are protected by encryption at international standards. The Personal Information you send through the App is encrypted. Only our authorised employees or agents have access to information related to the App.

    8. Changes

    We are entitled to change these terms and conditions. We will give you notice of any material change. Your continued use of the App means that you have accepted such changes.

    9. Intellectual property

    9.1 Subject to any intellectual property rights held by any other third parties:

    9.1.1 We keep all intellectual property and intellectual rights in and to all content (including, but not limited to, all proprietary information, trademarks and copyright in any logos and other devices or storage media) in or sent to, through and from the App; and

    9.1.2 We grant you a non-assignable, non-sub-licensable, non-transferable, non-exclusive license to use the App, which may include updates and/or upgrades, only for purposes outlined in these terms and for no other purposes. You may not sub-licence such third-party content, including intellectual property rights associated with it.

    9.2 You acknowledge that you:

    9.2.1 will in no way represent that you have any rights of any nature in any current and future intellectual property belonging to us, and/or any third parties featured on the App;

    9.2.2 will not use the current and future intellectual property that belongs to us and/or any third party that is featured on the App in any manner whatsoever or any other intellectual property which is identical, similar and/or confusingly similar thereto in any country;

    9.2.3 will not apply for or obtain registration of any current and future intellectual property that belongs to us and/or any third party that is featured on the App, or any other intellectual property which may be confusingly similar thereto in any country;

    9.2.4 will not challenge the rights to the current and future intellectual property that belongs to us, and/or any third party that is featured on the App in any country;

    9.2.5 will not do, or omit to do, or cause to be done any act or thing which would be expected to weaken, damage, be detrimental to or in any way impair or tend to impair the current and future intellectual property that belongs to us and/or any third party that is featured on the App or the reputation and goodwill associated therewith or the foregoing parties, or which would be expected to jeopardise or invalidate any registration of current and future intellectual property belonging to the foregoing parties; and 9.3 You indemnify us against all actions, claims, costs, demands, expenses and other liabilities suffered or incurred by us as are result of any third party claims initiated and/or instituted against us relating to your unauthorised use of the App, the content thereon and/or any other intellectual property and intellectual property rights flowing from the foregoing.

    10. App StoreYou acknowledge and agree:

    10.1 These terms are entered into between you and us. Since the App is made available through the App Store, the App Store is a third party under these terms and will also have the right to enforce these terms against you;

    10.2 To the maximum extent allowed by law, the App Store does not give or enter into any warranty, condition or other term in relation to the App and will not be liable to you for any claims, losses, costs or expenses of whatever nature in relation to the App or as a result of you or anyone else using the App or relying on any of its content;

    10.3 Any claims relating to the licence of the App, possession or use of the App are between you and us (and not between you, or anyone else, and the App Store), including but not limited to, product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement and claims under consumer protection legislation; and 10.4 If any claim by a third party that your possession or use (in line with these terms) of the App infringes any intellectual property rights, the App Store will not be liable to you in relation to that claim.

    11. Your Personal Information

    11.1 By registering, you consent:

    11.1.1 to us collecting, using and storing your Personal Information, including cell-phone number, name, identity number and transactional information (Personal Information) provided during the registration process or thereafter and your transactional information to comply with legal and regulatory obligations, including requirements in terms of the Financial Intelligence Centre Act, 2002;

    11.1.2 That educational and/or informative messages will be sent to you;

    11.1.3 To receive notifications if your Account is dormant and if it will be closed. The consent provided in terms of clause

    11.2 above is voluntary, but if you do not provide such consent to us, we will not be able to open your Account.

    11.3 Where you have given your consent, you also agree to:

    11.3.1 the processing of your Personal Information by us and other companies in our group, any of its operators, commercial partners, agents and sub-contractors (who may be outside South Africa and in countries that do not have similar data protection laws to South Africa) on the condition that they will keep such information confidential and will only use your Personal Information for the purposes of providing information about products and services to you;

    11.3.2 The collection of your Personal Information from any other source to supplement the Personal Information which we have about you;

    11.3.3 the retention by us of your Personal Information for as long as permitted for legal, regulatory, fraud prevention and marketing purposes;

    11.3.4 us using your Personal Information to send you information about products, services, and special offers of the various companies in our group and commercial partners that may be of interest or value to you;

    11.3.5 us conducting a credit enquiry about you with any credit bureau or credit provider and providing your Personal Information, including the manner in which you conduct your account, to: credit risk management services (including credit bureaux); and/or crime prevention agencies.

    11.4 Subject to applicable law, you may access the Personal Information 1ForYou has about you by contacting our call centre and requesting that applicable corrections be made

    11.5 If you are unhappy about the way we process your personal information, you should contact our call centre. Alternatively, you may lodge a complaint to the Information Regulator.

    11.6 The responsible party is Flash Mobile Vending (Pty) Ltd with address at 36 Stellenberg Road, Parow Industria

    11.7 If you choose to be excluded from direct marketing campaigns in the future from us, you must advise us by contacting the call centre you can advise us in writing or register a block on any registry which we are bound by law to recognise. We will not charge you a fee to update this request on our systems and we will give effect to changes as soon as reasonably possible.

    12. Confidentiality

    12.1 All information identified by 1ForYou as confidential or which, you should reasonably identify as confidential, including business, commercial (discounts etc.), end-user, scientific or technical information, as well as any price list whether current or not, received by or made available to you pursuant to your relationship with 1ForYou, shall be regarded by you as confidential and shall be treated accordingly and not be disclosed to third parties, or used for any purpose other than that for which it was disclosed, without the prior written consent of 1ForYou.

    12.2 In particular, you shall not, directly or indirectly communicate any information regarding or relating to an end-user to any third party other than in the compliance with the obligations of these terms and conditions or as may be required in law, from time to time.

    12.3 The provisions of this clause 12 shall survive any termination of our relationship with you.

    13. Termination and suspension

    13.1 We are entitled to cancel, terminate or suspend your use of the 1ForYou System in respect of all Transactions or selected types of Transactions immediately, or any combination of these actions, as may be permissible in law, without prejudice to any of our other rights (that is, without barring or limiting any future action), if

    13.1.1 We have reason to believe that the App has been or is likely to be misused;

    13.1.2 Suspect any illegal use of the App;

    13.1.3 You gave false or inaccurate information;

    13.1.4 You fail and/or refuse to follow our User Guide or other instructions;

    13.1.5 You are in breach of these terms and conditions or the provisions of any other agreement between us;

    13.1.6 Law forces us; or

    13.1.7 If we need to protect our interest.

    13.2 We reserve the right to terminate or suspend your access to the App upon notice, without any liability to you or any third party.

    13.3 You may also terminate your relationship with us with immediate effect upon notice to us via email us on [email protected]

    13.4 Upon termination you will not be entitled to redeem your Prepayment or any balance thereof in cash or EFT, but will be allowed to Transact until the Prepayment is depleted.

    14. Disclaimer, Limitation of liability & Indemnity

    14.1 We will make every effort to ensure that the App is continually available to you.

    14.2 The functioning of the App is, however, dependent on factors beyond our control, including but not limited to, the availability and performance of the relevant mobile telephone network, any third party integration system which provides a service on the App, the performance and compatibility of your Device with the App.

    14.3 If the App is not available due to a factor beyond our control, or where the App is available, however, but some transactions are offline due to third parties being offline, we will not be held liable for this.

    14.4 You use the App at your own risk. The App is not error-free and is being provided on an “AS IS” basis without warranty of any kind.

    14.5 We will not in any circumstances be liable for any consequential or indirect losses however these may arise or for any other unusual losses. In particular, 1ForYou shall not be liable for any financial loss, loss of business, profit, savings, revenue, or goodwill suffered or sustained by you howsoever arising.

    14.6 We will not be liable for any claims, loss or damage resulting from claims that products or services are defective where we act as agent for the supplier thereof.

    14.7 You indemnify 1ForYou against any loss suffered by it, whether direct or consequential or claims instituted against 1ForYou by virtue of your use of the App.

    15. Dormancy & Expiry

    If there are no Transactions on your Account for a period of 85 (eighty-five) consecutive days, 1ForYou will classify your Account as dormant and you will have to call the 1ForYou call centre to reactivate your Account again. If there are no Transactions on your Account for a period of 3 years, your prepaid credit will expire.

    16. Dormancy & Expiry

    16.1 You are not, without the consent of 1ForYou, entitled to cede, delegate or sub-license all or any of its rights and/or obligations in terms of your contractual relationship with 1ForYou to any third party. 1ForYou shall not be bound by such a provision and you hereby expressly consent to any such cession and/or delegation of rights and/or obligations by 1ForYou.

    16.2 No indulgence, leniency or extension of time which 1ForYou may grant or show to you shall in any way prejudice 1ForYou or preclude 1ForYou from exercising any of its rights in the future.

    16.3 You may not change any of these terms and conditions or any terms or User Guides provided to you from time to time with regards to the App.

    16.4 No waiver of any right of 1ForYou, shall be effective unless reduced to writing and signed by 1ForYou.

    16.5 1ForYou shall not be bound by any representation, express or implied term, warranty, promise or the like not recorded herein or in the User Guide.

    17. Online 1Voucher Purchases

    1Vouchers purchased on the website are non-refundable

    1Vouchers purchased on the website are non-refundable. For any queries relating to online voucher purchases please contact [email protected] We always strive to respond to customers within 24 hours with an answer to their query, or with acknowledgement of the issue and estimated resolution timelines, based on the severity of the issue. All other Ts & Cs for 1Voucher also apply to online voucher sales.

    3D Secure processing

    This makes sure that your bank notifies you to verify a transaction, by sending you a One Time Pin (OTP) when you enter your card details and confirm payment for an order or service. This 3D secure process is how your bank (issuing bank, e.g. ABSA, FNB, Nedbank, Standard Bank etc.) lets the website know that you are the owner of the card or account.

    How does a card get setup for 3D Secure?

    The customer’s bank is responsible for enrolling the card for 3D Secure, so that the customer can receive an OTP when they enter their card details and would like to authenticate the transaction.

    Who sends the OTP?

    The customer’s bank (Issuing bank) sends a password prompt to the customer via sms, email, banking app or USSD. The customer is then to enter this password on the website to complete the payment.

    What can I do if I do not receive an OTP?

    As a customer, should you not receive an OTP, you would need to

    1. Check that the means of receiving this OTP from your bank is functional (Phone network is active, active internet connection, email working, etc.)

    2. Call your bank online banking department to ensure that their 3D Secure process is functioning or checking your banking app if you are setup for online payments and you have set your daily/monthly limits

    Protection of Personal Information (POPI)

    Peach Payments processes transactions according to agreements with our acquiring partners, card schemes, PCI compliance, Payment Association Of South Africa and other 3rd parties in the processing chain (More detail on this provided in contract with our merchants) Please contact your merchant (website or app) for more information on how they implement peach payments services and products on their web or mobile platform.

    Card Holder Safety

    No sensitive cardholder data is stored on merchant’s servers at any time for either once-off or subscription payments. When a user opts to store card details on a website using Peach Payments, these details are stored by Peach Payments in a PCI DSS level 1 compliant vault. Sensitive cardholder details are directly transmitted from users browsers to Peach Payments systems. Merchant’s staff and systems do not have access to complete card number details at any point in time, on Peach Payments platforms.

  • 27. SEALY & EDBLO JOIN THE DREAM TEAM- WIN YOUR SHARE OF R300 000 CASH

    The Promoter is Bravo Group Manufacturing (Pty) Ltd, Sleep Division, a division of Bravo Brands Pty (Ltd) (the Promoter”).

    The Bravo Group Manufacturing (Pty) Ltd, Sleep Division Competition (‘the Competition”) will commence on 01 February 2023 and entries to the Competition will close on 30 April 2023 at 23h59. Any entries received after midnight on the last day will be invalid and will not be considered and are subject to government regulations.

    The Competition is only open to persons above the age of 18 or if under the age of 18, with the consent of a parent/ guardian, residing in either South Africa, Zambia, Zimbabwe, Namibia, Lesotho, Swaziland, or Botswana, who are in possession of a valid identity document (“the Participant”), except directors, members, partners, employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Promoter or marketing service providers in respect of the Competition, or the spouses, life partners, business partners or immediate family members.

    By entering the Competition, the Participants accept these terms and conditions (“the Rules”) and agree to abide by them. A copy of the Rules will be displayed on each of the brand’s websites, physical in-store entry form and the official competition website www.joindreamteam.co.za. However, any Participant may request to be furnished with an electronic copy of the Rules at no cost by emailing such request to [email protected].

    The Participants stand a chance to win 1 (one) of 30 (thirty) cash prizes to the value of R10,000.00 (Ten Thousand Rand) each, or the equivalent currency at the time of payment (the “Prize”

    To enter the Competition, Participants must purchase any Bravo Brands Sleep Products bed or bed set, hereinafter referred to as BBSD bed or bed set and register their purchase, by:

    completing their name, store name, branch name, invoice number and product purchased on the in-store entry form and applicable websites:

    1. www.sealy.co.za

    2. www.slumberland.co.za

    3. www.edblo.co.za

    4. www.kingkoil.co.za;

    Entries are unlimited and Participants will receive an entry into the Competition every time the Participant purchases a BBSD bed or bed set and registers on the applicable websites. The Promoter reserves the right to exchange the Prize for another of equal or greater value, should the circumstances require this.

    To the extent that any taxes, duties, levies or other charges may be levied on a prize by the government or any other competent government or regulatory body, the winner/s will be liable therefore, and the Promoter will not increase the value of the prize/s to compensate for such charges.

    It is also the responsibility of all Participants to retain their cash register slip as proof of purchase of any one of the above-mentioned qualifying products. If a Participant cannot produce the cash register slip upon demand, such Participant will be automatically disqualified from the Competition and will forfeit the prize. In the event that the Participant made the purchase with his/her credit/ debit card, then a statement from the Participant’s respective bank, reflecting the purchase, shall be accepted as proof of purchase.

    The winners of the Prize shall be the first qualifying entry randomly drawn by way of a monthly draw which will be held on 28 February 2023, 31 March 2023; 30 April 2023.

    An independent 3rd party will capture, monitor, verify and certify the draws and, except in so far as is provided for in the Consumer Protection Act 68 of 2008 (“CPA”), his/her decision will be final and no correspondence will be entered into in this regard

    Winners may only claim one Prize. Winners may not have previously won a Promoter’s competition more than once in a 90-day period. Any winners drawn who have won in the last 90 days will be disqualified from the Competition and another winner will be drawn.

    The Promoter will use reasonable effort to contact the winners telephonically. Should the winner not be able to comply with the Promoters requirements or if after any and all reasonable steps are taken in order to contact the winner, the winner cannot be contacted within a reasonable period of time, the winner’s right to the Prize will be deemed to have been waived and the Prize will be forfeited. The Promoter reserves the right to award the Prize to the next randomly drawn Participant.

    It is the Participant’s responsibility to ensure that of all information provided by or on behalf of the Participant to the Promoters are accurate, complete and up-to-date at all times. The Promoter may refuse to award the Prize if the entry procedures or these Rules have not been adhered to or if it detects any irregularities or fraudulent practices. Any violation or attempt to violate any of the above Rules will result in the immediate disqualification of the Participant.

    The Participant or winners, by entering the Competition and furnishing the Promoter with the requested personal information, consents to the Promoter utilising and processing his/her personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) in order to process the Participant’s entry as stated herein as well as for any marketing and future promotions, if opted in.

    Any personal information relating to the winner or an entrant will be used solely in accordance with the CPA and POPIA and will not be disclosed to a third party without the Participant’s prior consent.

    By participating in the Competition, you consent to the sharing your personal information between the Promoter’s divisions and its affiliates including holding and subsidiary companies.

    By posting any content, images, or comments on any of the Promoter’s public and/or social media platform or by sending any such content to the Promoter, a Participant consent to and gives the Promoter a world-wide royalty free licence to reproduce, modify, adapt and publish such content, images or comments for the purposes of promoting the Promoter’s products and/or services.

    The winner will be required to sign an acknowledgement of receipt of prize and may be requested to be photographed and/or identified in any media, which is inclusive of but not limited to television, radio, print publications and online sites in which the Competition receives exposure and for future marketing initiatives with the understanding that the winner may decline such an invitation.

    Participants enter the Competition entirely at their own risk. The Promoter and its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors, any participating Bravo Brands store and/or its subsidiaries cannot be held responsible or liable for any accident, injury, harm or loss suffered by any person or entity as a direct or indirect result of entering the Competition or suffered as a direct or indirect result of the utilisation in any way whatsoever of the Prize won in terms of the Competition.

    Participants hereby agree to release and indemnify the Promoter and its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and subsidiaries and hold it harmless against any and all losses, harm, damages, rights, claims and actions of any kind in connection with the Competition, promotion or special offer or resulting from the participation in the Competition or acceptance, possession, use or receiving of any Prize relating to the Competition, including, without limitation, personal injuries, death and property damage, and claims based on publicity rights, defamation or invasion of privacy.

    The Prize is non-transferable and all winner/s will have to claim their Prize within 30 days of the draw having taken place and at that time identify themselves with a valid identification document, proof of purchase and bank account confirmation letter or bank statement. The Prize will be paid via EFT (electronic funds transfer) into the winner’s nominated bank account, whereafter the Promoter shall have no further liability in respect of the Prize. Failure to claim the Prize or a refusal or inability to comply herewith will disqualify the winner and a new winner will be drawn in their place at the sole discretion of the Promoter.

    Competition artwork is for illustrative purposes only. This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other social media platform that may be used as an intermediary. The Promoter and its affiliates and service providers, are not responsible for:

    1. incorrect and inaccurate transcription of entry information;

    2. technical malfunction;

    3. inappropriate images and comments posted by the entry or by the public;

    4. lost or delayed data transmission, omission, interruption, deletion, line failure or malfunction of any telephone network or computer equipment or software; and/or

    5. the inability to access any website or online services or any other error.

    The Promoter reserves the right to amend, postpone, suspend, extend the Competition Rules if such amendment is necessary from a practical or fairness point of view. With due notice to the relevant authority, if required, the Promoter shall have the right to terminate the Competition immediately and without notice to the Participant notice for any reason beyond its control requiring this. In the event of such termination, all participants agree to waive any rights that they may have in terms of this Competition and acknowledge that they will have no recourse against the Promoter, its agents and staff.

    In order to be eligible to win a prize, the Participant must not have issued dishonoured cheques, or have overdue payments due to the Promoter or affiliates at the time of the Competition draw. Only BBSD bed or bed set purchases paid in full will be eligible for entry into the Competition. If a Participant purchases by way of lay-by contracts, the outstanding amount must be fully paid at the time of the applicable draw. Should the Participant have returned the BBSD bed or bed set for a refund before the collection of the Prize, the Participant will forfeit the prize and a new winner will be automatically drawn.

    The above Rules are severable. This means that if any one rule is found to be unlawful, it will be removed and the remaining Rules will still apply.

  • 28. FREE DELIVERY WHEN YOU PURCHASE ONLINE ONLY ALL SEALLY AND EDBLO

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.

    2. You acknowledge that you have read and understood these Terms and Conditions. These Terms and Conditions will govern the redemption of the offer from any Sleepmasters store.

    3. This promotion is promoted by Sleepmasters a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    4. Promotion Period: The Promotion will run between 07 March 2023 – 09 April 2023 (“The Promotion Period”).

    5. This offer is available online only at www.sleepmasters.co.za .

    6. The Offer is only applicable to one purchase per customer.

    7. Sleepmasters reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time

    8. How to qualify: Free delivery applies to online deliveries. Our free delivery promotion/option is only valid for orders on all Edblo and Sealy beds for deliveries within a 50km radius from any Sleepmasters store (Deliveries further then 50km radius from any Sleepmasters store will be quoted for, no such deliveries will be conducted if the quoted delivery fee is not paid in full.). In order to qualify for our free delivery option, you must purchase any Edblo or Sealy beds between 07 March – 09 April 2023.

    9.Delivery: Important to note

    9.1 Sleepmasters delivers within the borders of South Africa only.

    9.2 Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses i.e. deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors. Please also ensure that someone is available to sign for and receive your goods at the time of delivery. It will be deemed that you as the purchaser assign without prejudice and without a proxy to a party other than yourself to sign for your goods at your specified and confirmed delivery address should you be or not be present at time of delivery.

    9.3 You accept that Sleepmasters does not have to prove that you personally received the delivery of such goods. You agree that we would only be required to prove that someone not necessarily yourself signed for the goods at your specified and confirmed delivery address. Although we monitor every purchase order to ensure your package is delivered.

    9.4 Should you have not received your delivery of goods after 24 hours of the expired delivery period you would need to contact us within a maximum of 48 hours. Should you fail to notify us of none delivery within the given period you agree that it would be deemed that you received the purchased goods.

    9.5 Delivery of products purchase through the online store is subject to the geographical delivery framework as determined by our courier partner. Should your delivery address fall into one of these categories, you will be liable for any additional costs incurred in delivery, storage and or returning the parcel. (Category list as follows; plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges and harbors)

    10 The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, do not hold Sleepmasters accountable for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.

  • 29. SPIN THE WHEEL DISCOUNT

    1. This Promotion is promoted by JD Group a division of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and with Russells, Bradlows and Sleepmasters being a brand of the JD Group (the “Promoter”).

    2. This Promotion shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008 and Protection Act No. 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002.

    3. These Terms and Conditions shall be read with the online Terms and Conditions displayed at www.russells.co.za, bradlows.co.za, www.sleepmasters.co.za

    4. Promotion Period

    The Promotion runs from 8 May 2023 until the 2 July 2023 both dates inclusive, (the “Promotion Period”). Subject to stock availability.

    4. Exceptions

    This promotion only applies to Cash purchases. Credit and Lay-by transactions are not eligible for the Spin & Win promotional discounts.

    Online discount codes cannot be redeemed in stores and vice versa. Codes are unique to the purchasing channel.

    5. Who Can Participate

    You are entitled to participate in this Promotion if you are a natural person, 18 (eighteen) years or older, who is either a South African Citizen or Resident and in possession of valid identification documents. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these Terms and Conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    6. Exclusions

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Promotion, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Promotion.

    7. How to take part in the Promotion

    1. Participant(s) must purchase cash any Sleepmasters Bed set (Promotional Item(s)) at any Bradlows, Russells, Sleepmasters store or online www.russells.co.za, bradlows.co.za, and www.sleepmasters.co.za

    2.1 scan their QR code; or

    2.2 Sms the short code you will receive from the store; or

    2.3 Online checkout.

    3. To participate in the spin the wheel promotion and to qualify for aDISCOUNT (Promotional Offer). .Once the Participant(s) spin the wheel they will get a unique discount code via SMS, that will be applied in the store to get the respective discount (Promotional Offer).

    5.Should a Participant(s) choose to return their Promotional Item(s), the respective Promotional Offer will be revoked.

    8. Number of Entries Per Participant

    One entry per person for the period of the Promotion.

    9. Entry Fee

    There is no entry fee to participate in the Promotion save for clause 7.

    10. The Promotional Offer

    Discount on Promotional Item, ranging from 5-100% off the Promotional Item Purchase Price.

    11. General

    11.1 The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Promotion in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Promotion agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Promotion.

    11.2 This Promotion is only valid for purchases in South Africa.

    11.3 The laws of the Republic of South Africa govern this Promotion. If any provision or part of these Promotion Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Promotion Rules shall remain in force. Any violation of these Promotion Rules will result in the immediate disqualification of the transgressing Participant from the Promotion.

    11.4 The Participant has the discretion to consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.

    11.5 A Participant has the discretion to consent to the Promoter sending marketing material during and after this Promotion and voluntarily provides their personal information in accordance with the Protection of Personal Information Act (“POPIA”) to the Promoter, its associated agencies and third party service providers running the Promotion. You can view our External Privacy Statement at External Privacy Statement__FINAL_2021.05_08112021 (Published) .

    11.6 The right of a Participant to any benefit or right conferred as a result of participating in the Promotion will only be fully vested when the Participant has successfully complied with the criteria of the Promotion.

    11.7 The Promoters decision is final, and no correspondence will be entered into.

    11.8 By participating in this Promotion, a Participant agrees to all the Promotion Rules set out above, without exception.

    11.9 A copy of these Promotion Rules is available at www.russells.co.za, bradlows.co.za, and www.sleepmasters.co.za

  • 30. PRE QUALITY CUSTOMER TROLLEY DASH COMPETITION

    1. DEFINITIONS

    1. This Competition is promoted by Connect Financial Solutions (Pty) Ltd (Reg No.2018/431596/07)(NCRCP11158), a subsidiary of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”) and with Russells, Bradlows, Rochester and Sleepmasters being brands of the Promoter.

    This is a Promotional Competition (“Competition”) as defined in the Consumer Protection Act no 68 of 2008 (“CPA”), as amended from time to time. This Competition is subject to the National Credit Act no 34 of 2005 (“NCA”), Regulations and to the participant’s acceptance of the Terms and Conditions (“Ts & Cs”) set out herein.

    The Participant acknowledges that they have read and understood these Ts & Cs. These Ts & Cs will govern the Competition from any Bradlows, Russells, Sleepmasters, Rochester, or any Promoter to whom the Promoter has ceded the rights and obligations www.russells.co.za bradlows.co.za www.rochester.co.za www.sleepmasters.co.za

    2. Competition Period

    2.1. The Competitionruns from 01 July 2023 until 30 September 2023, both dates inclusive (“Competition Period”). No entries will be accepted after midnight on 30 September 2023.

    2.2. The Promoter reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.

    2.3. The Prize is not transferable nor convertible into cash nor substituted in any manner except as permitted by law.

    3. How to qualify 3.1. The Participant must have:

    3.1.1. Opened a valid secured account at a Bradlows, Russells, Sleepmasters or Rochester store, in the Participant's capacity during the Competition Period;

    3.1.1.1. The account application is subject to our credit approval criteria and the conditions for granting credit as set out in the NCA.

    3.1.2. Received an SMS from the Promoter inviting the Participant to participate in the Competition;

    3.1.3. Successfully paid the required instalment amount as requested by the SMS sent to the Participant;

    3.1.4. The Participant will automatically be entered into the Competition after the above;

    3.1.5. The Participants account must be up to date at the time of the draw and the instalment payment must have been received and validated during the Competition Period;

    3.1.6. These Ts & Cs do not negate the Participants’ obligations to continue making the required payments nor replace the Ts & Cs of their credit agreement(s); and

    3.1.7. These T’s & C’s do not replace the T’s & C’s of any other Credit Agreement the participant may have with the Promoter.

    4. Number of Entries Per Participant

    One entry per person for the Competition Period, subject to opening a new account as per clause 3 above.

    5. Entry Fee

    There is no entry fee to participate in the Competition, save for clause 3 above.

    6. The Prize

    6.1. One winner will be selected for each brand, i.e. Bradlows, Rochester, Russells and Sleepmasters.

    6.2. Each Winner will have to participate in a Grocery Trolley Dash up to the value of R3000.00 (the “Prize”).

    6.2.1. Each Winner has the discretion to select a grocery store of their choice for purposes of conducting the Grocery Trolley Dash i.e. Shoprite, Checkers, SPAR, Boxer, Pick n Pay, etc.

    6.2.2. Each Winner will only have 90 seconds to load their Grocery Trolley with groceries worth the value of R3000.00.

    6.2.3. The accumulated value of the groceries in the trolley after the 90 seconds may not exceed R3000.00, which will be paid for by the Credit Acquisition Partner.

    6.2.4. Should the groceries exceed R3000.00, the respective Winner may choose to pay for the difference or remove some item(s) to ensure that the total value of the groceries does not exceed R3000.00.

    6.2.5. Where the total value of the groceries accumulated in the 90 second Trolley Dash is less than the R3000.00, the remaining amount will not be payable or converted to any form to the Winner.

    6.3. The Grocery Trolley Dash will be coordinated by a Customer Acquisition Partner assigned to the Winner.

    7. The Offer

    7.1. This Competition is conducted in the ordinary course of business and is open to all existing customers who meet the qualifying criteria.

    7.2. The draw date shall be 10 October 2023 and an internal auditor will observe the draw.

    7.3. The Winner will be notified by SMS or a telephone call by 18 October 2023 The Prize must be taken up by 31 October 2023, failing which the Prize will be awarded to the next eligible winner.

    7.4. The Prize will be forfeited at the Promoter’s discretion if the Prize remains unclaimed after the stipulated dates.

    7.5. The Participant may need to produce proof of identification (identity document or driver’s license) upon collection of the Prize.

    7.6. The Promoter will not be liable for the technical failures relating to this Competition that may result in an entry not being successfully submitted.

    7.7. The Prize may only be redeemed by an account holder who has a new, valid secured credit agreement with the Promoter that is up to date. The Prize is not redeemable in conjunction with any other Prize by the Promoter.

    7.8. This Offer is open to all customers that received an SMS, above the age of 18, who are in possession of a valid identity document.

    7.9. If the Promoter has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs have been waived or altered by the Promoter. These Ts & Cs will still apply, and the Promoter has the right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

    8. Exclusions

    8.1. Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

    9. Draw Details and Winner’s Rights and Obligations

    9.1. The Winner(s) will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

    9.2. The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition qualifying criteria and if so that the Participant will be the Winner (subject to the Promoter being able to contact the Winner). If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria

    9.3. Should the Competition draw be postponed, only the Promoter has the discretion to elect a new date which will be published on our websitewww.russells.co.za bradlows.co.za www.rochester.co.za www.sleepmasters.co.za within 4 (four) days after the original draw date.

    9.4. The Winner will be notified within 48 (forty-eight) hours of the random draw taking place. The Promoter will attempt to contact the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the third attempt, through no fault of the Promoter, the Prize will be awarded to the next eligible Winner. The Winner may also be announced on the Promoter’s Facebook page or webpage only once the Promoter has made successful contact with the Winner.

    9.5. If the Winner(s) is unable to attend, receive or utilize the Prize or is uncontactable during the stipulated period, the entire prize shall be forfeited at the discretion of the Promoter.

    9.6. The Winner has the discretion to consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.

    9.7. The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been contacted and announced

    9.8. The Winner will be required to complete a declaration acknowledging receipt of the prize and that he/she is not connected to the Promoter as stipulated in clause 8 above.

    9.9. 9.9. By entering into the Competition, a Participant has the discretion to consent to the Promoter sending marketing material during and after this Competition and voluntarily provides their personal information in accordance with the Protection of Personal Information Act (“POPIA”) to the Promoter, its associated agencies and the third party service providers running the Competition in conjunction with the Promoter. You can view our External Privacy Statement at www.pepkor.co.za/wp-content/uploads/2021/04/Privacy-Statement.pdf .

    9.10. The Winner agrees that upon winning the Prize, no further prizes in any competitions or give-away or similar campaign of Promoter or JD Group of which the Promoter forms part, will be awarded to the Winner for a period of 3 (three) months, irrespective of whether the Winner has entered or qualified prior to or after the date on which the Prize was awarded to the Winner.

    9.11. By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

    10. General

    10.1. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Promotion in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Promotion agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Promotion.

    10.2. The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.

    10.3. The Promoters decision is final, and no correspondence will be entered into.

    10.4. The right of a Participant to any benefit or right conferred as a result of participating in the Competition will only be fully vested when the Winner has been duly contacted.

    10.5. A copy of these Competition Rules is available at www.russells.co.za bradlows.co.za www.rochester.co.za www.sleepmasters.co.za.

  • 31. RESTONIC POWER UP CAMPAIGN

    1. This promotional competition is organised by Restonic (Pty) Ltd ("Restonic") and their promotional agency Offlimit Communication (Pty) Ltd which has been appointed by Restonic to run their promotional activities. This promotion also encompasses any of Restonic’s own retailers to which winners may be selected from.

    2. In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises, or conducts the promotional competition, or for whose benefit the promotional competition is promoted, sponsored, organised, or conducted, which includes Restonic.

    3. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition. This also applies to a person who is a supplier of goods or services in connection with this promotional competition.

    4. All participants must be at least 18 years old at the time of entering the competition and must reside in South Africa, Namibia or Botswana, Lesotho or Eswatini. Each winner must be an employee of one of Restonic’s retailers at the time of the competition.

    5. The Promoter reserves the right to vary, postpone, suspend, or cancel the competition, any aspect of the competition and anything related thereto, without notice at any time and for any reason whatsoever that the Promoter deems is reasonable at the time. Should the Promoter, law or any authority cancel this promotional competition, no notice of cancellation shall be required. In such event, all participants and winners waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against the Promoter, its directors, agents, or employees because of the cancellation.

    6. By entering the competition, participants agree and understand that they may win a prize, but there is no guarantee that they will win a prize.

    7. To qualify for a competition entry, participants must sell any qualifying Restonic bed from any Restonic retailer (this includes, iDream, Greencoil and Restonic Beds). The participant must verify their sale by uploading their details and proof of client purchase to the competition website www.restonicsa.co.za or via the Restonic application or via the provided USSD line. Standard USSD rates will apply. Free minutes will not apply.

    8. Entries to the draw can be earned as follows, based on total value of bed sales, inclusive of VAT:

    . Value below R4500 = 1 entry

    . Value above R4500 = 2 entries

    . Value above R9500 = 3 entries

    . Value above R15000 = 4 entries

    . Value above R20 000 =5 entries

    . Value above R25 000 = 6 entries

    9. Prizes as allocated as per the below breakdown:

    Week 1-9: 5 sales agents and 2 store managers winners per week of R5000 each (R315 000) Grand Prize draw:

    Overall top performing sales agent wins R75 000, and the store manager wins R25 000

    2nd performer wins R40 000, and the store manager wins R12 000

    3rd performer wins R25 000, and the store manager wins R8 000

    10. By entering this competition, participants:

    1. opt-in to direct marketing communication from the Promoter(s). Participants may unsubscribe from direct marketing at any time.

    2. consent to the processing of their personal information by the Promotor(s) and its service providers, but only insofar that it is necessary to give effect to the competition, for example to view the entries, select a winner and deliver the prizes.

    3. agree to the Promoter verifying their purchase before prizes are awarded; and

    4. accept that, if they win a prize in the competition, the Promoter is required to retain their personal details relating to their names and identity numbers of a period of 3 (three) years.

    11. The Promoter and its sponsors do not accept any responsibility for any entries or prizes that are lost, damaged, unusable, or delayed.

    12. Winners will receive their prizes once their contact details are verified by the Promoter (Successful contact via supplied contact number will suffice as verification).

    13. Winners will be sent their prize money via secure service no later than four weeks after being verified.

    14. The Promoters will have final decision on if the winners receive their share of the prize money.

    15. PRIZE DELIVERY:

    Gift Cards will be delivered to the sales agent via a Restonic Brand Ambassador. The relevant sales agent will need to register their gift card. The gift card will only be loaded for use once FICA information has been verified at www.infica.co.za. Verification can take between 24 and 48 hours. This is a pin protected card. The prize money is loaded onto a Premium Imali Card, which can be used like a normal Bank/ATM Card. The Sales agent can either draw out the prize money or swipe at any retailer that accepts Mastercard to use the money as they wish. Winners will be responsible to declare their own tax obligations. If any taxes, levies, duties, or any charges whatsoever are levied on a prize by any competent authority, the winner will be liable for these, and the prize value will not be increased to compensate for such charges. This competition will commence on 1st August 2023 and end on 1st October 2023.

    16. No late entries will be accepted.

    17. The lucky draw winners will be randomly selected during the promotion at Offlimit Communication’s Head Office in Johannesburg. Top performance bonuses are awarded to the sales agents and their managers with the most amounts of sales entries.

    18. The Promoter reserves the right to redraw these prizes at any time.

    19. All winners will be announced on social media. Winners’ names and surnames will be posted weekly on Restonic South Africa’s Facebook and Instagram social media pages. By entering this competition, participants consent to their personal details (name and surname) being publicised on social media.

    20. The winners will be notified via email or phone call should they win. If the Promoter is not able to contact a winner, or the winner does not provide the Promoter with relevant and correct information timeously, the prize will be forfeited, and a new winner will be re-drawn. The decision of the Promoter as to the winners is final and no correspondence will be entered into.

    21. Participants can download a copy of the competition rules at any time on the competition website at www.restonicsa.co.za.

    22. By accepting a prize or by entering this competition, participants hereby indemnify Restonic and its Promoter(s) against any damage or losses of any nature whatsoever that the participants may suffer because of this competition and the prizes, including consequential damages and economic loss.

    23. Any participant in this competition shall be deemed to have accepted these Competition Rules upon entry into the competition and agrees to be bound by them. Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winners will then be disqualified from receiving the prize.

    24. This competition is not organised, sponsored, endorsed, or promoted by Facebook, Instagram or any other social media that may be used to promote the campaign.

  • 32. WIN A BEDROOM BUNDLE COMPETITION

    1.This Competition is promoted by JD Group, a division of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and with Sleepmasters being a brand of JD Group (the “Promoter”).

    2.This Competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008 and and the Electronic Communications and Transactions Act No. 25 of 2002.

    3.These Terms and Conditions should be read together with the online Terms and Conditions displayed at https://www.sleepmasters.co.za/

    4.Competition Period

    5.The Competition runs from 2 October 2023 until 12 November 2023, both dates inclusive, (the “Competition Period”). No entries will be accepted after midnight on the 12 November 2023

    5.Who Can Enter (the “Participant”)

    You are entitled to participate in this Competition if you are a natural person, 18 (eighteen) years or older, who is either a South African citizen or Resident and in possession of valid identification documents. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these Terms and Conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    6.Exclusions

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

    7.How to Enter

    A Participant must:

    7.1. Purchase any bed (Promotional Item(s)) from R4999.00 during the Competition Period at any Sleepmasters or online , subject to Stock Availability; and

    7.2. Scan the QR Code to complete the Competition form and upload the proof of purchase; and

    7.3. Stand a chance to win 1 of 10 bedroom bundles ( the Prize) valued at R6000.00, which entails the following; 1X headboard, 1x pedestal set of your choice, 2 pillows, 1x duvet and 1x mattress protector; and

    7.4. The Winner(s) will be afforded any opportunity to select the Prize of their choice as per clause

    7.3 and the list referred to in clause 10.

    Week 1-9: 5 sales agents and 2 store managers winners per week of R5000 each (R315 000) Grand Prize draw:

    There is no entry fee to participate in this Competition save for clause 7.

    10.The Prize

    Headboards Price Pedestals Price Pillow-2 pack Price
    TRIVIA HEADBOARD (BROWN) R1999 KINGSLEY BLACK PEDESTAL R849 SMAS 2 Pack Hollowfibre Pillows 45x70cm R299
    CHELSEA HEADBOARD (ACROSS) R2199 KINGSLEY BROWN PEDESTAL R849 Edblo Quilted Twin Pack Pillows R329
    FLORENCE HEADBOARD (BLUE CURVE) R2399 LYDIA 1DRW OAK & WHITE PEDESTAL OR LYDIA 1DRW BLACK & BROWN PEDESTAL R949 SMASQuilted Queen Mattress Protector (Queen) R399
    BRISBANE TWO TONE R2499 SENNA 1DRW BLACK & BROWN PEDESTAL OR SENNA 1 DRW BROWN PEDESTAL R849 Sealy Clean Shield Mat Protector (Double/Queen/King) R799
    PEYTON HEADBOARD (GREEN BLUE) R3499 TITUS 3 DRW BLACK & BROWN or TITUS 3 DRW BLACK & BROWN R1999 Sleepmasters Duvet Inner (Queen) R449
    PAXTON (TOP DECK) R2999 TITUS 2 DRW BLCK & BROWN or TITUS 2 DRW WHITE & BLACK R1799

    11.Draw Details and Winner’s Rights and Obligations

    11.1.The Winner will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

    11.2.The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition qualifying criteria and if so that the Participant will be the Winner (subject to the Promoter being able to contact the Winner). If the qualifying criteria are not met, further random draws will take place until a randomly selected valid entry meets the eligibility criteria.

    11.3.The draw will take place on the 20th November 2023. In addition, the Winner will be notified via phone call by someone from the head office and posted on the Sleepmaster Facebook page.

    11.4.Should the Competition draw be postponed, only the Promoter has the discretion to elect a new date which will be published on our website www.sleepmasters.co.za within 4 (four) days after the original draw date.

    11.5.The Winner will be notified within 48 (forty-eight) hours of the random draw taking place. The Promoter will attempt to contact the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the third attempt, through no fault of the Promoter, the Prize will be awarded to the next eligible Winner. The Winner will also be announced on the Promoter’s web page only once the Promoter has made successful contact with the Winner.

    11.6.If the Winner(s) is unable to attend, receive or utilize the prize or is uncontactable during the stipulated period, the entire prize will be forfeited at the discretion of the Promoter.

    11.7.The Winner may be asked to consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.

    11.8.The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been contacted and announced.

    11.9.The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 6 above.

    11.10.By entering into the Competition, a Participant has the discretion to consent to the Promoter sending marketing material during and after this Competition and voluntarily provides their personal information in accordance with the Protection of Personal Information Act (“POPIA”) to the Promoter, its associated agencies and third party service providers running the Competition in conjunction with the Promoter. You can view our External Privacy Statement at External Privacy Statement__FINAL_2021.05_08112021 (Published).

    11.11.The Winner agrees that upon winning the Prize, no further prizes in any competitions or give-away or similar campaign of Promoter or JD Group of which the Promoter forms part, will be awarded to the Winner for a period of 3 (three) months, irrespective of whether the Winner has entered or qualified prior to or after the date on which the Prize was awarded to the Winner.

    11.12.By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

    12.General

    12.1.The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Competition.

    12.2.The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.

    in the immediate disqualification of the transgressing Participant from the Competition. 12.3.The Promoters decision is final, and no correspondence will be entered into.

    12.4.The right of a Participant to any benefit or right conferred as a result of participating in the Competition will only be fully vested when the Winner has been duly contacted.

    12.5.A copy of these Competition Rules is available at www.sleepmasters.co.za

  • 33. NAMIBIA SLEEPMASTERS-WIN 1 OF 5 VOUCHER VALUED N$5000.00

    1.This Competition (The “Competition”) is promoted by Sleepmasters a division of JD Financial Services Pty (LTD) (Reg: 2008/0148) and with Sleepmasters being a brand of the JD Group (the “Promoter”).

    2.This Promotion shall be conducted in accordance with the provisions of the law and Article 5 of the Constitution of the Republic of Namibia, Act 34 of 1998 and Electronic Transactions Act 4 of 2019.

    3.These Terms and Conditions shall be read with the online Terms and Conditions displayed at https://www.sleepmasters.co.za/

    4.Competition Period

    The Competition runs from the 2 October until the 12 November 2023 both dates inclusive, both dates inclusive, (the “Competition Period”). No entries will be accepted after midnight on 12 November 2023.

    5.Who Can Participate

    You are entitled to participate in this Competition if you are a natural person, 18 (eighteen) years or older, who is either a Namibian citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these Terms and Conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    6.Exclusions

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their Competition partners and printers, their advertising and Competition agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

    7.How to take part in the Competition

    A participant must:

    7.1Purchase any bed (Promotional Item(s) from R4999.00 during the Competition Period at any Sleepmasters store, subject to Stock availability; and

    7.2.Scan the QR CODE and complete the competition form and upload the proof of purchase; and

    7.3.Stand a chance to win 1 of 5 Vouchers valued N$5000.00.

    8.Number of Entries per Participant

    One entry per person for the period of the Promotion.

    9.Entry Fee

    There is no entry fee to participate in the Competition save for clause 7.

    10.The Prize

    1 x 5 Voucher valued N$5000.00

    15.Any fraudulent or abusive behaviour, not limited to the creation of multiple Sleepmasters accounts, in order to benefit unduly from a voucher, is abuse of the benefit and Sleepmasters reserves the right to deactivate a Participant’s account; to cancel and not to honour any related purchases.

    11.General

    11.1.The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition Agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Promotion.

    11.2.This Competition is only valid for purchases in the Republic of Namibia.

    11.3.The laws of the Republic of Namibia govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition..

    11.4.The Participant has the discretion to consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.

    11.5.By participating in this Competition, a Participant has the discretion to consent to the Promoter sending marketing material during and after this Competition and voluntarily provides their personal information in accordance with Article 13 of the Constitution of the Republic of Namibia, Act 34 of 1998 and any data protection laws in the Republic of Namibia to the Promoter, its associated agencies and third party service providers running the Promotion. You can view our External Privacy Statement at https://www.pepkor.co.za/wp- content/uploads/2021/04/Privacy-Statement.pdf/

    11.7.The right of a Participant to any benefit or right conferred as a result of participating in the Competition will only be fully vested when the Participant has successfully complied with the criteria of the Competition.

    11.8.By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

    A copy of these Competition Rules is available at href=" https://www.sleepmasters.co.za/">www.sleepmasters.co.za

  • 34. NAMIBIA VOURCHER REDEMPTION

    SLEEPMASTERS-WIN 1 OF 5 VOUCHER VALUED N$5000.00

    1.This Competition/Promotion shall be conducted in accordance with the provisions of the law and Article 5 of the Constitution of the Republic of Namibia, Act 34 of 1998 and Electronic Transaction Act 4 of 2019.

    2.These Terms and Conditions will govern the redemption on your Voucher from any Sleepmasters (the 1“Company”) or any Company to whom the Company has ceded the rights and obligations.

    3.This Voucher (the “Prize”) is promoted by Sleepmasters a division of JD Financial Services Pty (Ltd) (Reg No. 2008/0148) and with Sleepmasters being the Promoter (the “Promoter”).

    4.The offer and Redemption:

    4.1.The participant shall have 36 months, calculated from the redemption date to use thereafter which the Prize shall expire.

    4.2.The participant must produce proof of identification, proof of purchase and this Voucher Certificate on redemption.

    4.3.The redemption is subject to the successful verification of the article, which must be without any material alteration/s or modification/s to the article that is required to redeem the voucher.

    4.4.This Prize is open to all Namibian Citizens and Residents above the age of 18, who are in possession of a valid identity document or passport.

    4.5 Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot redeem the Voucher.

    4.6.If the Company has not strictly enforced these Terms and Conditions, the participant may not assume the Terms and Conditions have been waived or altered by the Company.  These Terms and Conditions will still apply and the Company has the right to enforce any of these Terms and Conditions.

    5.By purchasing, redeeming or attempting to redeem a voucher, you accept and agree to be bound by these Voucher Terms and Conditions and acknowledge you have read and understood these Voucher Terms and Conditions.

    7.Vouchers are issued at the discretion of Sleepmasters if the criteria is met and subject to stock availability.

    8.Vouchers are non-refundable and cannot be exchanged for cash.

    10.Vouchers are issued with specific terms and conditions that regulate how and when they can be used. For example, a voucher may only be redeemed for the purchasing of an item within approved chain stores during a specified period.

    10.Vouchers are issued with specific terms and conditions that regulate how and when they can be used. For example, a voucher may only be redeemed for the purchasing of an item within approved chain stores during a specified period.

    11.The use of a voucher may also be limited by the total discount value available to all users for the Promotion of a specific voucher. For example, N$5000 worth of discounts at a discount of N$200 per purchase.

    12.All vouchers are valid for a maximum period of 36 months unless otherwise stipulated.

    13.Only one voucher can be used per purchase.

    14.The onus is on the Participant to check the full voucher Terms and Conditions issued with the voucher and to ensure they understand the voucher’s applications and limitations.

    15.Any fraudulent or abusive behaviour, not limited to the creation of multiple Sleepmasters accounts, in order to benefit unduly from a voucher, is abuse of the benefit and Sleepmasters reserves the right to deactivate a Participant’s account; to cancel and not to honour any related purchases.

    16.Purchase authorisation will be declined if these Terms and Conditions are breached.

    17.A voucher can be applied to any item, and the discount value of the voucher will be deducted from the total purchase price value of item/s. If the total value of your purchase exceeds the value of the voucher used, the balance is required to be paid by you.

    18.If the full value of your voucher is not utilised on your first purchase, the balance will be remaining on your voucher and this can be used for future purchases provided the voucher is still within the validity period. Using part of the voucher will not change the original voucher validity period.

    19.Any balance that remains on the voucher after the voucher validity period has ended will no longer be available for use.

    20.Vouchers are no longer redeemable after the voucher validity period has ended.

    21.Additional values cannot be added to existing vouchers.

    22.In the event a purchase is cancelled by the customer after voucher redemption, the discounted voucher amount will not be reallocated or refunded and the voucher will be forfeited in its entirety.

    23.Sleepmasters reserves the right to amend these Voucher Terms Conditions at any time.

    24.Changes to the Voucher Terms and Conditions will be available at href=https://www.sleepmasters.co.za/">www.sleepmasters.co.za In this regard the onus is on the Participant to visit the above-mentioned website regularly to check whether the Voucher Terms and Conditions have changed.

  • 35. BOTSWANA SLEEPMASTERS-WIN 1 OF 5 VOUCHERS VALUED P5000.00

    1.This Competition (the “Competition)” is promoted by Sleepmasters, a division of Joshua Doore Russells Botswana (Pty) Ltd (Reg No. UIN BW00000110765) being the Promoter (the “Promoter”).

    2.This Competition shall be conducted in accordance with the provisions of section 8 read with Regulation 47 of the Consumer Protection Act No. 5 of 2018 and Electronic Communications and Transaction Act No. 14 of 2014.

    3.These Terms and Conditions should be read together with the online Terms and Conditions displayed at href=https://www.sleepmasters.co.za/">www.sleepmasters.co.za

    4.Competition Period

    The Competition runs from the 2 October until the 12 November 2023, both dates inclusive, (the “Competition Period”). No entries will be accepted after midnight on 12 November 2023.

    5.Who Can Enter (the “Participant”)

    You are entitled to participate in this Competition if you are a natural person 18 (eighteen) years or older, who is either a citizen of the Republic of Botswana or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these terms and conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    6.Exclusions.

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their Competition partners and printers, their advertising and Competition agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

    7.How to Enter

    A Participant must:

    7.1.Purchase any bed (Promotional Item(s) from R4999.00 during the Competition Period at any Sleepmasters store, subject to Stock Availability; and

    7.2.Scan the QR CODE and complete the Competition form and upload the proof of purchase; and

    7.3.Stand a chance to win 1 of 5 vouchers valued at P5000.00;

    8.Number of Entries per Participant

    One entry per person.

    9. Entry Fee

    There is no entry fee to participate in the Competition save for clause 7.

    10.The Prize

    1 x 5 Voucher valued P5000.00.

    11.Winning draw and Winner’s Rights and Obligations

    11.1.The Winner will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney..

    11.2.The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition qualifying criteria and if so that the Participant will be the Winner (subject to the Promoter being able to contact the Winner). If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria.

    11.3.The draw will take place on 20 November 2023. In addition, the Winner will be notified via phone call by someone from the head office and posted on the Sleepmasters webpage.

    11.4.Should the Competition draw be postponed, only the Promoter has the discretion to elect a new date which will be published on our website https://www.sleepmasters.co.za/ within 4 (four) days after the original draw date.

    11.5.The Winner will be notified within 48 (forty-eight) hours of the random draw taking place. The Promoter will attempt to contact the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the third attempt, through no fault of the Promoter, the Prize will be awarded to the next eligible Winner. The Winner will also be announced on the Promoter’s web webpage only once the Promoter has made successful contact with the Winner.

    11.6.If the Winner(s) is unable to attend, receive or utilize the prize or is uncontactable during the stipulated period, the entire prize will be forfeited at the discretion of the Promoter.

    11.7.The Winner has the discretion to give consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.

    11.8.The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been contacted and announced.

    11.8.The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been contacted and announced.

    11.9.The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 6 above.

    11.10.By entering into the Competition, a Participant has the discretion to consent to the Promoter sending marketing material during and after this Competition and voluntarily provides their personal information in accordance with the Data Protection Act 32 of 2018 to the Promoter, its associated agencies and third party service providers running the Competition in conjunction with the Promoter.. You can view our External Privacy Statement at https://www.pepkor.co.za/wp-content/uploads/2021/04/Privacy-Statement.pdf/

    11.11.The Winner agrees that upon winning the Prize, no further prizes in any competitions or give-away or similar campaign of Promoter or Joshua Doore Russells Botswana of which the Promoter forms part, will be awarded to the Winner for a period of 3 (three) months, irrespective of whether the Winner has entered or qualified prior to or after the date on which the Prize was awarded to the Winner.

    11.12.By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

    12.General

    12.1.The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Competition.

    12.2.The laws of the Republic of Botswana govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.

    12.3.The Promoters decision is final, and no correspondence will be entered into.

    12.4. The right of a Participant to any benefit or right conferred as a result of participating in the Competition will only be fully vested when the Winner has been duly contacted.

    12.5. A copy of these Competition Rules is available at https://www.sleepmasters.co.za/

  • 36. BOTSWANA VOURCHER REDEMPTION

    1.This Competition/Promotion shall be conducted in accordance with the provisions of section 5, 6 and 8 of the Consumer Protection Act No. 5 of 2018 and Electronic Communications and Transaction Act No. 14 of 2014..

    2.These Terms and Conditions will govern the redemption on your Voucher from any Sleepmasters (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

    3.This Voucher (the “Prize”) is promoted by Sleepmasters , a division of Joshua-Doore Russells (Botswana) (Pty) LTD (Reg: UIN BW00000110765) the Promoter (the “Promoter).

    4.The offer and redemption:

    1.1. The participant shall have 36 months, calculated from the redemption date to use the Prize, after which the Prize shall expire.

    4.1.The participant shall have a 14 (fourteen) days grace period calculated from the redemption date in which to take up the Prize, after which the offer shall expire.  The discount offer will be valid for 30 (thirty) days from the date of redemption issued to the participant.

    4.2.The participant must produce proof of identification, proof of purchase and this Voucher Certificate on redemption.

    4.3.The redemption is subject to the successful verification of the article, which must be without any material alteration/s or modification/s to the article that is required to redeem the voucher.

    4.4.This Offer is open to all Botswana Citizens and Residents above the age of 18, who are in possession of a valid identity document or passport.

    4.5.Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot redeem the Voucher.

    4.6.If the Company has not strictly enforced these Terms and Conditions, the participant may not assume the Terms and Conditions have been waived or altered by the Company.  These Terms and Conditions will still apply and the Company has the right to enforce any of these Terms and Conditions.

    5.By purchasing, redeeming or attempting to redeem a voucher, you accept and agree to be bound by these Voucher Terms and Conditions and acknowledge you have read and understood these Voucher Terms and Conditions.

    7.Vouchers are issued at the discretion of Sleepmasters, if the criteria is met and subject to stock availability.

    8.Vouchers are non-refundable and cannot be exchanged for cash.

    9.Vouchers may not be used in conjunction with any other reward, voucher or discount.

    10.Vouchers are issued with specific Terms and Conditions that regulate how and when they can be used. For example, a voucher may only be redeemed for the purchasing of an item within approved chain stores during a specified period.

    11.The use of a voucher may also be limited by the total discount value available to all users for the Promotion of a specific voucher. For example, P5000 worth of discounts at a discount of P200 per purchase.

    12.All vouchers are valid for a maximum period of 36 months unless otherwise stipulated.

    13.Only one voucher can be used per purchase.

    14.The onus is on the Participant to check the full voucher Terms and Conditions issued with the voucher and to ensure they understand the voucher’s applications and limitations.

    15.Any fraudulent or abusive behaviour, not limited to the creation of multiple Sleepmasters accounts, in order to benefit unduly from a voucher, is abuse of the benefit and Sleepmasters reserves the right to deactivate a Participant’s account; to cancel and not to honour any related purchases.

    15.Any fraudulent or abusive behaviour, not limited to the creation of multiple Sleepmasters accounts, in order to benefit unduly from a voucher, is abuse of the benefit and Sleepmasters reserves the right to deactivate a customer’s account; to cancel and not to honour any related purchases.

    16.Purchase authorisation will be declined if these Terms and Conditions are breached.

    17.A voucher can be applied to any item, and the discount value of the voucher will be deducted from the total purchase price value of item/s. If the total value of your purchase exceeds the value of the voucher used, the balance is required to be paid by you.

    18.If the full value of your voucher is not utilised on your first purchase, the balance will be remaining on your voucher and this can be used for future purchases provided the voucher is still within the validity period. Using part of the voucher will not change the original voucher validity period.

    19.Any balance that remains on the voucher after the voucher validity period has ended. will no longer be available for use.

    20.Vouchers are no longer redeemable after the voucher validity period has ended.

    21.Additional values cannot be added to existing vouchers.

    22.In the event a purchase is cancelled by the customer after voucher redemption, the discounted voucher amount will not be reallocated or refunded and the voucher will be forfeited in its entirety.

    23.Sleepmasters reserves the right to amend these Voucher Terms and Conditions at any time.

    24.Changes to the Voucher Terms and Conditions will be available at https://www.sleepmasters.co.za/. In this regard the onus is on the customer to visit the above-mentioned website regularly to check whether the Voucher Terms and Conditions have changed.

  • 37. SWAZILAND SLEEPMASTERS-WIN 1 OF 5 VOUCHER VALUED SZL5000.00

    1.This competition (the “Competition)” is promoted by Sleepmasters a division of JD Group Swaziland (Pty) Ltd (Reg. no. 181/1972) and with Sleepmasters being a brand of JD Group Swaziland (the “Promoter).

    2.This Competition shall be conducted in accordance with the provisions of section 33(1)(h) read with Regulation 43 of the Competition Act of 2007 and Electronic Communications and Transactions Act No. 3 of 2022.These Terms and Conditions should be read together with the online Terms and Conditions displayed at https://www.sleepmasters.co.za/

    3.Competition Period

    The Competition runs from the 2 October until the 12 November 2023, both dates inclusive (the “Competition Period”). No entries will be accepted after midnight on 12 November 2023.

    4.Who Can Enter (the “Participant”)

    You are entitled to participate in this Competition if you are a natural person 18 (eighteen) years or older, who is either a citizen of Eswatini or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these Terms and Conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.Exclusions

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their Competition partners and printers, their advertising and Competition agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

    6.How to Enter

    A Participant must:

    5.By purchasing, redeeming or attempting to redeem a voucher, you accept and agree to be bound by these Voucher Terms and Conditions and acknowledge you have read and understood these Voucher Terms and Conditions.

    6.This Voucher can be redeemed online at Sleepmasters and in-store.

    7.Vouchers are issued at the discretion of Sleepmasters if the criteria is met and subject to stock availability.

    7.1.Purchase any bed (Promotional Item(s) from R4999.00 during the Competition Period at any Sleepmasters store subject to Stock Availability;and

    7.2.Scan the QR CODE and complete the Competition form and upload the proof of purchase; and

    7.3.Stand a chance to win 1 of 5 Vouchers valued SZL5000.00

    7.Number of Entries per Participant

    One entry per person.

    8.Entry Fee

    There is no entry fee to participate in the Competition save for clause 7.

    9.The Prize

    1x 5 Voucher valued SZL5000.00

    10.Winning draw and Winner’s Rights and Obligations

    10.1.The Winner will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

    10.2.The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition qualifying criteria and if so that the Participant will be the Winner (subject to the Promoter being able to contact the Winner). If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria.

    10.3.The draw will take place on the 20 November 2023 In addition, the Winner will be notified via phone call by someone from the head office and posted on Sleepmasters webpage.

    10.4. Should the Competition draw be postponed, only the Promoter has the discretion to elect a new date which will be published on our website https://www.sleepmasters.co.za/ within 4 (four) days after the original draw date.

    10.5.The Winner will be notified within 48 (forty-eight) hours of the random draw taking place. The Promoter will attempt to contact the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the third attempt, through no fault of the Promoter, the Prize will be awarded to the next eligible Winner. The Winner will also be announced on the Promoter’s web page only once the Promoter has made successful contact with the Winner.

    10.6.If the Winner(s) is unable to attend, receive or utilize the prize or is uncontactable during the stipulated period, the entire prize will be forfeited at the discretion of the Promoter.

    10.7.The Winner has the discretion to give consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.

    10.8.The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been contacted and announced.

    10.9.The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 6 above.

    10.10.By entering into the Competition, a Participant has the discretion to consent to the Promoter sending marketing material during and after this Competition and voluntarily provides their personal information in accordance with section 14(1)(c) of the Constitution of the Kingdom of Swaziland and any applicable laws of the Kingdom of Eswatini to the Promoter, its associated agencies and third party service providers running the Competition in conjunction with the Promoter.. You can view our External Privacy Statement at https://www.pepkor.co.za/wp-content/uploads/2021/04/Privacy-Statement.pdf/

    10.11.The Winner agrees that upon winning the Prize, no further prizes in any competitions or give-away or similar campaign of Promoter or JD Group Swaziland of which the Promoter forms part, will be awarded to the Winner for a period of 3 (three) months, irrespective of whether the Winner has entered or qualified prior to or after the date on which the Prize was awarded to the Winner.

    10.12.By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

    11.General

    11.1.The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Competition.

    11.2. The laws of the Kingdom of Swaziland govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.

    11.3.The Promoters decision is final, and no correspondence will be entered into.

    11.4.The right of a Participant to any benefit or right conferred as a result of participating in the Competition will only be fully vested when the Winner has been duly contacted.

    11.5.A copy of these Competition Rules is available at https://www.sleepmasters.co.za/

  • 38. SWAZILAND VOURCHER REDEMPTION

    1.This Competition shall be conducted in accordance with the provisions of section 33(1)(h) read with Regulation 43 of the Competition Act of 2012.

    2.These Terms and Conditions will govern the redemption on your Voucher from any Sleepmasters (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

    3.This Voucher (the “Prize”) is promoted by Sleepmasters], a division of JD Group Swaziland (Pty) Ltd (Reg. No. 181/1972) and with Sleepmasters being a brand of the JD Group (the “Promoter”).

    4.The offer and redemption:

    1.1. The participant shall have 36 months, calculated from the redemption date to use the Prize, after which the Prize shall expire.

    4.1.The participant must produce proof of identification, proof of purchase and this Voucher Certificate on redemption.

    4.2.The redemption is subject to the successful verification of the article, which must be without any material alteration/s or modification/s to the article that is required to redeem the voucher.

    4.3.This Prize is open to all Swaziland Citizens and Residents above the age of 18, who are in possession of a valid identity document or passport.

    4.4.Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Prize or the spouses, life partners or immediate family members cannot redeem the Voucher.

    4.5.If the Company has not strictly enforced these Terms and Conditions, the participant may not assume the Terms and Conditions have been waived or altered by the Company. These Terms and Conditions will still apply and the Company has the right to enforce any of these Terms and Conditions.

    5.By purchasing, redeeming or attempting to redeem a voucher, you accept and agree to be bound by these Voucher Terms and Conditions and acknowledge you have read and understood these Voucher Terms and Conditions.

    6.This Voucher can be redeemed online at Sleepmasters and in-store.

    7.Vouchers are issued at the discretion of Sleepmasters if the criteria is met and subject to stock availability.

    8.Vouchers are non-refundable and cannot be exchanged for cash.

    9.Vouchers may not be used in conjunction with any other reward, voucher or discount.

    10.Vouchers are issued with specific terms and conditions that regulate how and when they can be used. For example, a voucher may only be redeemed for the purchasing of an item within approved chain stores during a specified period.

    11.The use of a voucher may also be limited by the total discount value available to all users for the Promotion of a specific voucher. For example, SZL5000 worth of discounts at a discount of SZL200 per purchase.

    12.All vouchers are valid for a maximum period of 36 months unless otherwise stipulated.

    13.Only one voucher can be used per purchase.

    14.The onus is on the Participant to check the full voucher Terms and Conditions issued with the voucher and to ensure they understand the voucher’s applications and limitations.

    15.Any fraudulent or abusive behaviour, not limited to the creation of multiple Sleepmasters accounts, in order to benefit unduly from a voucher, is abuse of the benefit and Sleepmasters reserves the right to deactivate a Participant’s account; to cancel and not to honour any related purchases.

    16.Purchase authorisation will be declined if these Terms and Conditions are breached.

    17.A voucher can be applied to any item, and the discount value of the voucher will be deducted from the total purchase price value of item/s. If the total value of your purchase exceeds the value of the voucher used, the balance is required to be paid by you.

    18.If the full value of your voucher is not utilised on your first purchase, the balance will be remaining on your voucher and this can be used for future purchases provided the voucher is still within the validity period. Using part of the voucher will not change the original voucher validity period.

    19.Any balance that remains on the voucher after the voucher validity period has ended will no longer be available for use.

    20.Vouchers are no longer redeemable after the voucher validity period has ended.

    21.Additional values cannot be added to existing vouchers.

    22.In the event a purchase is cancelled by the customer after voucher redemption, the discounted voucher amount will not be reallocated or refunded and the voucher will be forfeited in its entirety.

    23.Sleepmasters reserves the right to amend these Voucher Terms and Conditions at any time.

    24.Changes to the Voucher Terms and Conditions will be available at www.sleepmasters.co.za In this regard the onus is on the Participant to visit the above-mentioned website regularly to check whether the Voucher Terms and Conditions have changed.

  • 39. CONSUMER

    1. The Promoter is Bravo Group Manufacturing (Pty) Ltd, Sleep Division, a division of Bravo Brands Pty (Ltd) (“the Promoter”).

    2. The Bravo Group Manufacturing (Pty) Ltd, Sleep Division Competition (“the Competition”) – The Ultimate Challenge - will commence on 01 February 2024 and entries to the Competition will close on 30 April 2024 at 23h59. Any entries received after midnight on the last day will be invalid and will not be considered and are subject to government regulations.

    3. The Competition is only open to natural persons above the age of 18 or if under the age of 18, with the consent of a parent/ guardian, residing in either the Republic of South Africa (“RSA”), Swaziland, Zambia, Zimbabwe, Namibia, Lesotho or Botswana, who are in possession of a valid identity document (“the Participant”), except directors, members, partners, employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Promoter or marketing service providers in respect of the Competition, or their spouses, life partners, business partners or immediate family members.

    4. By entering the Competition, the Participants accept these terms and conditions (“the Rules”) and agree to abide by them. A copy of the Rules will be displayed on each of the brand’s websites, physical in-store entry form and the official competition website www.joindreamteam.co.za. However, any Participant may request to be furnished with an electronic copy of the Rules at no cost by emailing such request to [email protected].

    5. Participants stand a chance to win 1 (One) YOYO voucher or the equivalent currency at the time of payment (the “Prize/s”), when participating in the Ultimate Challenge game online. The value of the cash Prize varies from R0 to R2500.00 (Two Thousand Five Hundred Rand). If the winner resides outside of RSA, the winner will receive a voucher equivalent to the amount won on the gaming portal from a retailer of their choice.

    6. To enter the Competition, Participants must purchase any Bravo Brands Sleep Products bed or bed set, hereinafter referred to as BBSD bed or bed set (“Qualifying Products”) and register their purchase, by:

    6.1. completing their name, store name, branch name, invoice number and product purchased on the entry form on one of the following applicable websites:

    6.1.1. https://www.sealy.co.za;

    6.1.2. https://www.slumberland.co.za;

    6.1.3. https://www.edblo.co.za; and

    6.1.4. https://kingkoil.co.za.

    6.2 The winner will be contacted within 48 hours of playing the game if a value of over R1.00 (One Rand) has been won.

    7. Entries are unlimited and Participants will receive an entry into the Competition every time the Participant purchases a BBSD bed or bed set and registers on the applicable websites. The Promoter reserves the right to exchange the Prize for another of equal or greater value, should the circumstances require this.

    8. To the extent that any taxes, duties, levies or other charges may be levied on a Prize by the government or any other competent government or regulatory body, the winner will be liable therefore, and the Promoter will not increase the value of the Prize/s to compensate for such charges.

    9. It is also the responsibility of all Participants to retain their cash register slip as proof of purchase of any one of the above-mentioned Qualifying Products. If a Participant cannot produce the cash register slip upon demand, such Participant will be automatically disqualified from the Competition and will forfeit the Prize. In the event that the Participant made the purchase with his/her credit/ debit card, then a statement from the Participant’s respective bank, reflecting the purchase, shall be accepted as proof of purchase.

    10. An independent 3rd party will capture, monitor, verify and certify the draws and, except in so far as is provided for in the Consumer Protection Act 68 of 2008 (“CPA”), his/her decision will be final and no correspondence will be entered into in this regard

    11. The winner may only claim 1 (One)Prize. The winner may not have previously won a Promoter’s competition more than once in a 90-day period. Any winner drawn who have won in the last 90 days will be disqualified from the Competition and another winner will be drawn

    12. The Promoter will use reasonable effort to contact the winner telephonically/via email. Should the winner not be able to comply with the Promoter’s requirements or if after any and all reasonable steps are taken in order to contact the winner, the winner cannot be contacted within a reasonable period of time, the winner’s right to the Prize will be deemed to have been waived and the Prize will be forfeited. The Promoter reserves the right to award the Prize to the next randomly drawn Participant.

    13. It is the Participant’s responsibility to ensure that of all information provided by or on behalf of the Participant to the Promoters are accurate, complete and up-to-date at all times. The Promoter may refuse to award the Prize if the entry procedures or these Rules have not been adhered to or if it detects any irregularities or fraudulent practices. Any violation

    14. The Participant or winner, by entering the Competition and furnishing the Promoter with the requested personal information, consents to the Promoter utilising and processing his/her personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) in order to process the Participant’s entry as stated herein as well as for any marketing and future promotions, if opted in.

    15. Any personal information relating to the winner or an entrant will be used solely in accordance with the CPA and POPIA and will not be disclosed to a third party without the Participant’s prior consent.

    16. By participating in the Competition, you consent to the sharing your personal information between the Promoter’s divisions and its affiliates including holding and subsidiary companies, which will adhere to POPIA in the processing of such personal information.

    17. By posting any content, images, or comments on any of the Promoter’s public and/or social media platform or by sending any such content to the Promoter, a Participant consents to and gives the Promoter a world-wide royalty free licence to reproduce, modify, adapt and publish such content, images or comments for the purposes of promoting the Promoter’s products and/or services.

    18. The winner will be required to sign an acknowledgement of receipt of prize and may be requested to be photographed and/or identified in any media, which is inclusive of but not limited to television, radio, print publications and online sites in which the Competition receives exposure and for future marketing initiatives with the understanding that the winner may decline such an invitation.

    19. If the winner fails to comply with any of these rules or the terms of acceptance of the Prize, or if they refuse to sign the Promoter’s winner’s declaration or the Promoter’s winner’s prize acceptance form, this will be construed as a rejection of the Prize and then, without prejudice to any other remedy which the Promoter may have, the winner will be automatically disqualified and will forfeit the Prize

    20. Participants enter the Competition entirely at their own risk. The Promoter and its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors, any participating Bravo Brands store and/or its subsidiaries cannot be held responsible or liable for any accident, injury, harm or loss suffered by any person or entity as a direct or indirect result of entering the Competition or suffered as a direct or indirect result of the utilisation in any way whatsoever of the Prize won in terms of the Competition.

    21. Participants hereby agree to release and indemnify the Promoter and its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and subsidiaries and hold it harmless against any and all losses, harm, damages, rights, claims and actions of any kind in connection with the Competition, promotion or special offer or resulting from the participation in the Competition or acceptance, possession, use or receiving of any Prize relating to the Competition, including, without limitation, personal injuries, death and property damage, and claims based on publicity rights, defamation or invasion of privacy.

    22. The Prize is non-transferable and all winner/s will have to claim their Prize within 30 days of the draw having taken place and at that time identify themselves with a valid identification document, proof of purchase and bank account confirmation letter or bank statement. The Prize will be paid via EFT (electronic funds transfer) into the winner’s nominated bank account, whereafter the Promoter shall have no further liability in respect of the Prize. Failure to claim the Prize or a refusal or inability to comply herewith will disqualify the winner and a new winner will be drawn in their place at the sole discretion of the Promoter.

    23. Competition artwork is for illustrative purposes only. This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other social media platform that may be used as an intermediary. The Promoter and its affiliates and service providers, are not responsible for:

    23.1. incorrect and inaccurate transcription of entry information;

    23.2. technical malfunction;

    23.3. inappropriate images and comments posted by the entry or by the public;

    23.4. lost or delayed data transmission, omission, interruption, deletion, line failure or malfunction of any telephone network or computer equipment or software; and/or

    23.5. the inability to access any website or online services or any other error.

    24.24. The Promoter reserves the right to amend, postpone, suspend, extend the Competition Rules if such amendment is necessary from a practical or fairness point of view. With due notice to the relevant authority, if required, the Promoter shall have the right to terminate the Competition immediately and without notice to the Participant notice for any reason beyond its control requiring this. In the event of such termination, all participants agree to waive any rights that they may have in terms of this Competition and acknowledge that they will have no recourse against the Promoter, its agents and staff.

    25. In order to be eligible to win a Prize, the Participant must not have issued dishonored cheques, or have overdue payments due to the Promoter or affiliates at the time of the Competition draw. Only BBSD bed or bed set purchases paid in full will be eligible for entry into the Competition. If a Participant purchases by way of lay-by contracts, the outstanding amount must be fully paid at the time of the applicable draw. Should the Participant have returned the BBSD bed or bed set for a refund before the collection of the Prize, the Participant will forfeit the Prize and a new winner will be automatically drawn.

    26. The above Rules are severable. This means that if any one rule is found to be unlawful, it will be removed and the remaining Rules will still apply.

    • 1. INTRODUCTION

      Sleepmasters is a brand trading within Pepkor Trading (Pty) Ltd, registration number 1958/003362/07.

      These terms govern your use of our website.  Access to the services, content and downloads available on the Sleepmasters website may be classified as “electronic transactions” as defined in terms of the Electronic Communications and Transactions Act, Act No. 25 of 2002(ECT Act).

      1.1 We provide the Sleepmasters website as a convenience to you. To use the Sleepmasters website for services including but not limited to online shopping, browsing, product information, store locations, subscribing as a user, viewing and managing your account and orders, etc. we may require you to provide your personal information.

      1.2 We reserve the right to make changes to the documents and/or other materials contained on this website from time to time without notice. This right also applies to these terms and conditions. Sleepmasters will post the revised terms on the website. You may use the Sleepmasters website for your own personal non-commercial use and not for republication, distribution, sale or other use.

      1.3 If there is a conflict of meaning between these website terms of use and any other terms, policies or notices, the specific terms, policies or notices will take preference where it applies to your use of the Sleepmasters website.

      1.4 The Terms constitutes the entire agreement between the parties. If any term is void, unenforceable, or illegal, the term will be severed and the remainder of the terms will be effective.

      1.5 Unless otherwise specified, the goods and services offered on this site are intended for citizens of the Republic of South African only. The terms will be governed by and interpreted according to the laws of the Republic of South Africa without giving effect to any principles of conflict of law. By you ticking the “I confirm I have read and understand the Terms & Conditions applied to the use of this website” box forms a legally binding agreement between you and Sleepmasters

    • 2. DEFINITIONS

      In the Sleepmasters website terms of use:

      2.1 “terms” mean these website terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and Sleepmasters;

      2.2 “we” or “us” or “Sleepmasters” means Sleepmasters whichever one applies;

      2.3 “website” means www.sleepmasters.co.za;

      2.4 “Sleepmasters website” means www.sleepmasters.co.za;

      2.5 “you” or “user” means any person who visits, accesses or uses the website.

    • 3. REGISTRATION AND USE OF THE WEBSITE

      As a user, Sleepmasters grants you a limited, non-transferable revocable license to access and use the website subject to the terms and conditions.  Your license does not extend to the website’s source code or to the source code of any software or computer program that forms part of the website.  You may only use the website for personal use, limited to viewing the website, providing information to the website, downloading product information for your personal review from the website or purchasing goods or services from the website.

      You may only use the website if in terms of South African law you have the legal capacity to enter into an agreement.

      You may only link to the website by linking to the home page of the website.

      3.1 You, the customer, hereby agree and acknowledge that:

      3.1.1 You will at all times comply with the requirements of the Law(s); including the National Credit Act of 2005 and the Consumer Protection Act and/or any other applicable legislation (to the extent that it is relevant to the customer for the receiving, compiling and reporting of information. Without limiting the generality of a foregoing, the Customer specifically acknowledges and agrees   that, when reporting Personal and other information to Sleepmasters;

      3.1.2 Such information will include all mandatory data;

      3.1.3  It will have taken all reasonable steps to ensure that the information being submitted is accurate, up-to-date, relevant, complete and valid when submitting such information;

      3.1.4 You are entitled to submit the information to Sleepmasters, for the purpose of Sleepmasters making such information available to its associated partners, for the purpose of rendering the services offered, and that such information is not subject to a duty of confidentiality between Sleepmasters and the customer.

      3.1.5 As a Visitor or User, you agree that we may electronically accumulate, keep and use the following of your information:

      3.1.6 Internet usage information, including your Internet Protocol (“IP”) address, click patterns, browsing habits, version of software installed, system resolutions and type, plug-ins, color capabilities, cookie preferences, language settings, search engine metawords(keywords), JavaScript enablement, unique user ID, the pages and content that you access on the Platform/Website and the dates and times that you visit the Website, paths taken, and time spent on pages/sites within the Website (“Usage Details”); and

      3.1.7 Additional information you may provide on a voluntarily, such as demographic information or data  related to your favorite social networking site (e.g. the site name, address and description(s)), or information relating to your participation in Sleepmasters competitions, promotions, studies, reviews and surveys, as well as additional services.  (“Optional Details”).

      3.1.8 Details submitted, when registering or transacting, for the purpose of using the services on the Sleepmasters website. Optional Details may be submitted by you to us if you decide to upload or download certain content (or products) from the Website/Platform, enter competitions, partake in promotions, respond to reviews/surveys, subscribe to or register for specific additional services; or else use any of the optional features and functionality of the Website/Platform.

      3.1.9 “Cookies” Information: When you access the Website/Platform, we may send one or   more cookies (these are small text files containing a string of alphanumeric characters) to your computer to collect certain Usage Details. Sleepmasters may use both session cookies (which disappears after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to the Website/Platform. Please note the use of cookies is a norm/standard on the internet and many major websites use them. Please refer to your web browser “Help” file to learn more about changing your cookie settings.

      3.1.10 when you access the Website/Platform or open one of our HTML emails, certain Usage Details may be automatically collected and recorded by us from your system by using different types of tracking technology.

      3.1.11 Our Website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies.  Any electronic image viewed as part of a web page (including an ad banner); can act as a web beacon. Web beacons are typically; 1by1 pixel files (very small unnoticeable files), but their presence can usually be seen within a browser by clicking on “View” and then on “Source.” We may also insert web beacons in HTML-formatted newsletters, which we send to “opt-in” subscribers in order to count how many newsletters have been read. Sleepmasters web beacons do not gather, monitor or share any personally identifiable information about our Customers.  They are just the technique we use to compile anonymous information about the Website and Service.

      3.1.12 Sleepmasters may use any Optional Details provided by you, for such purposes as indicated to you at the time you agree to provide such Optional Details.

      3.2 We may use your Usage Details to:

      3.2.1 Automatically validate and/or verify your identity; for website and transaction security purposes via Sleepmasters or via a third party service provider;

      3.2.2 Automatically provide you with the latest version of the Sleepmasters application on your system;

      3.2.3 Remember your information so that you will not have to re-enter it during your visit or the next time you access the Website/Platform;

      3.2.4 Monitor aggregate Website usage metrics such as total number of visitors and pages accessed; and

      3.2.5 Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the Website/Platform.

      3.2.6 Sleepmasters shall take all reasonable steps to protect the personal information of the Users and for this purpose, “personal information/personal details”; shall be defined as contained and detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

      3.2.7 If you are a Sleepmasters website users, you agree that we may also electronically Gather, save and use the following of your information:

      3.2.8 Name and surname, birth date, gender, identity number and /or passport number, nationality and country of residence (“Personal Information/Details”);

      3.2.9 E-mail address, mobile number, home and delivery address and credit card billing address (“Contact Details“);

      3.2.10 the credit or debit card number, cardholder name and expiration date you submit to Sleepmasters website in respect of your credit or debit card(s), (Credit or debit cards)

      3.3 Sleepmasters Website Users collects the aforesaid information from you in the following manner:

      3.3.1 User-provided Information: Your Personal Information/Details, Contact Details and Debit or Credit Card Details will be provided by you directly to us during your registration as a Sleepmasters website user and/or thereafter by you actively transacting, updating or supplementing such details in your Sleepmasters website users Account.

      3.3.2 Sleepmasters uses the information that Sleepmasters website users provide (or that we collect) to operate, validate, verify, maintain, enhance and provide all of the features of the Services, and as may be necessary to comply legally when conducting online payment transactions and related service provided.

      3.3.3 We use your Debit or Credit Card Details in order to provide the Services (including the verification thereof when you transact with Sleepmasters) and, should fees be charged for some of the Services and you have selected a credit or debit card as your means of payment therefor, to debit such credit or debit card for such fees owed by you.  We use your Personal Information/Details to greet you when you access your Sleepmasters User Account, to manage and administer your use of the Services and fulfill our contractual obligations, including the verification of your identity when you transact with Sleepmasters.

      3.3.4 We use your Contact Details to verify your identity and to inform you of facts relating to your use of the Service(s) (e.g. notifications regarding major updates or content you have posted or downloaded from the Website/Platform, customer service notifications, and to address any copyright infringement or defamation issues); as well as to inform   you, subject to obtaining your prior agreement, of competitions, promotions and special offers form us and/or any of our partners and/or affiliates.

      3.3.5 Any user, who commits any of the offence detailed in section 85 to 88 of the ECT Act 25 of 2002 shall, notwithstanding criminal prosecution, be liable for all resulting loss or damage suffered and/or incurred by Sleepmasters and its partners/affiliates.

      3.4 You may not:

      3.4.1 Provide any untrue or incorrect information to the website or Sleepmasters;

      3.4.2 Modify, copy, decompile or reverse engineer the website or use the website to make derivative copies;

      3.4.3 Lease, sell, assign or in any other way distribute the website or any information obtained from the website without the prior written consent of Sleepmasters;

      3.4.4 Use malicious search technology, including but not limited to spiders and crawlers;

      3.4.5 Frame any pages of the website;

      3.4.6 Deep link to any pages of the website in a way to suggest that you are the owner or license of any intellectual property in the website.

      3.4.7 Use the interactive sections of the website, for instance forums, clubs, surveys and e-mailing, to post any material which in Sleepmasters discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws. Sleepmasters does not have editorial control over the submission of any content to interactive sections of the website. You submit all information, including the publication of pictures and/or articles, at your sole risk and responsibility. Sleepmasters is not responsible or liable for damages or other adverse consequences caused by the use of the submissions.

      In line with the Film and Publications Board Act 3 of 2009 (FPB) as amended; to intensify the efforts to protect children from harmful images within the media, including films, exhibitions, games, the internet and other publications, the website is not targeted at children under the age of eighteen (18) and Sleepmasters will not knowingly collect information from users in this age group.

      No transaction concluded between Sleepmasters and a person under the age of 18 shall be binding upon Sleepmasters unless written consent thereto is received by Sleepmasters from your parent or legal guardian. Sleepmasters therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.

    • 4. CONCLUSION OF SALES AND AVAILABILITY OF STOCK

      4.1. A sales order will only be deemed as completed once you have completed the purchase cycle, an approved payment/order confirmation is received and delivery has taken place. We will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage Sleepmasters cannot be liable to honor any Price changes or if such products are not available.

      4.2. Sleepmasters shall use reasonable endeavors to make the advertised stock available at the displayed price, for the period specified. To the extent of the expressed stock limitation (or availability) Sleepmasters shall supply the consumer with the same or equivalent stock as an alternative to the advertised stock, in the event of running out of stock on the expressed stock limits. (Sleepmasters may limit the quantity of sale goods per consumer.)  Sleepmasters strives to ensure that we minimise out of stock situations.  Sleepmasters will take all reasonable means to make your purchased product available at that price or alternatively we will advise on an equivalent product option as an alternative in this unfortunate occurrence of running out of stock. We will notify you of any delivery delays should we need to source a product. 

    • 5. RETURNS/REFUNDS AND WARRANTY

      Refunds are deposited directly into your credit card or bank account. This process may take up to 30 working days.  Refunds processing time frame will only be commenced from time of goods received.

      5.1 Return of Goods

      Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (hereinafter referred to as “the CPA”). If you are entitled in law to return goods, then and in line with the CPA a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.

      5.1.1 Non-returnable/ non-refundable items:

      5.1.1.1 Delivery and or installation costs

      5.1.1.2 Pre-paid cards

      5.1.1.3 Digital content

      5.1.1.4 Any damaged or abused items

      5.1.1.5 Computer and gaming software, speakers, CD's, DVD's and Bluray discs unless it is found that the goods were defective at the time of purchase

      5.2 Under no circumstances will we accept goods where the consumer has been afforded the opportunity to inspect the goods prior to the purchase and subsequently changed his/her mind about the goods, the goods have been damaged due to the consumer's negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer's instructions and/or have been subjected to misuse or abuse.

      5.3 We sell goods for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect in the goods.

      5.4 Subject to these terms, all goods carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 ("CPA") which gives the consumer the right to return the unsafe and defective goods in terms of section 20 read together with section 56 of the CPA. Our goods also carry a manufacturers' warranty where applicable, which will run concurrently with any warranty in terms of the law. The implied warranty on goods supplied places an obligation on Sleepmasters to accept the return of unsafe or defective goods within six months of delivery, in the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return goods to Sleepmasters if:

      5.4.1 The consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);

      5.4.2 The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and

      5.4.3 The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered, as contemplated in section 19(8).

      5.5 You are entitled to cancel any sale concluded on this Website (online sales) within 7 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date).

      5.6 In the unfortunate event that your purchased goods become faulty/ defective, you may opt to have it taken to any Sleepmasters store. You will be entitled to the following option of as per the CPA (after goods has been inspected and assessed):

      5.6.1 Have such goods repaired

      5.6.2 Have goods replaced

      5.6.3 Be refunded the price paid

      5.7 In the event that the goods are found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence.

      5.8 The warranty does not cover any defects caused by foreign objects /connection errors that are not part of the appliance, including but not limited to;

      5.8.1 Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;

      5.8.2 Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;

      5.8.3 The use of accessories which have not been approved by the manufacturer;

      5.8.4 Fire, flood, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of Sleepmasters;

      5.8.5 Any loss or destruction of, or any damage to any property, or any loss expense arising therefrom, or any consequential loss or any liability of nature directly or indirectly caused by or contributed to, by or arising from ionizing radiation or contamination by radioactivity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.;

      5.9 Sleepmasters will not be liable for the costs of;

      5.9.1 Maintenance, including cleaning, clearing of blockages and overhaul, insect infestation or paper jams;

      5.9.3 Call out charges where the breakdown is not covered by the extended warranty;

      5.9.4 And material or labour which is recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.

      5.10 Repairs may not be effected without prior authorisation from Sleepmasters.

      5.11 Any modification of the appliance by any person other than Sleepmasters or its authorized repairers;

      5.12 With an authorised repairer being called out for a fault covered by the warranty, the supplier shall pay the repairer for all labour and materials supplied in terms of the warranty, while the customer shall be liable to pay the repairer all other charges, including but not limited to the call-out charge should no defect be found in the appliance.

      5.13 The repair will be carried out in terms of the warranty within a radius of sixty kilometres from the appointed service agent’s premises. Should the repairer be required to travel beyond this radius, we will charge the customer at the prevailing AA rate per kilometre.

      5.14 Sleepmasters’ authorised repairers reserve the right to not do house calls in areas where their safety may be at risk.

      5.15 Certain products will contain their supplier warranty, and we advise you to keep the same and refer to the same warranty for any differences in the above.

    • 6. DISPLAYING OF PRICES

      All pricing displayed on the web is inclusive of the current South African VAT, in South African Rands, and are subject to price changes and may change with no warning or notification. Please note that all prices displayed exclude the cost of delivery. Sleepmasters takes utmost care to ensure that the displayed prices are correct. Where pricing on the website differs from the actual in-store pricing, the applicable price will be the lesser of the two prices, unless the lesser price is made in error and we have taken reasonable steps to rectify the error and, or where it is a website specific promotion for online purchases only or in branch-specific promotion for branch purchase only. Hence such promotional pricing will not be honoured. If a mistake is made or we display the incorrect price, we will correct this as soon as we are made aware of the incorrectly displayed price.

      Goods made to order will incur additional costs.

    • 7. CURRENCY, PAYMENT METHODS AND TRANSACTIONAL SECURITY

      We conduct all transactions in South African RAND (R) (ZAR) through PayU Payment Solutions (Pty) Ltd. When PayU Payment Solutions (Pty) Ltd processes a transaction for you via any of their secure payment web services, the transaction is encrypted. The PayU Payment Solutions (Pty) Ltd security policy can be found at https://www.payu.co.za/faqs/security.

      Please also read the PayU Payment Solutions (Pty) Ltd Terms and Conditions, at https://www.payu.co.za/legal. By submitting a sales order through any of the Sleepmasters website services, you warrant that you are acting within the bounds of the law and that you have the legal capacity to transact or have the mandate to transact to do so. This includes that you have got the express permission (indemnity) of the person and or business whose information you are submitting/using through any of our services and that you are not in breach of the Consumer Protection Act or National Credit Act, or any other applicable legislation. You indemnify Sleepmasters, its Members and employees from any claim and/or liability from any third party arising out of your instructions and/or use of the service(s).

      Sleepmasters accepts the following payments on its website:

      7.1 Credit Card payments: Only South African issued (Visa and Master) credit cards will be accepted for online payments. On completing the purchase cycle the sales details are sent to the bank, if payment is unsuccessful or authorization is not issued by the bank your purchase cycle cannot be completed.

      7.2 Bank Deposits and Electronic Funds Transfer: Should you select to pay via a bank deposit or Electronic Fund Transfer, on completion of your order an instruction will be emailed to you regarding the method in which monies must be deposited in Sleepmasters account which is subject to the following Terms and conditions:

      7.3 EFT Pro: the full amount must be paid as per your order request within 48hours of placing your order.  Your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted). Sleepmasters cannot be held liable for any delays, errors, fees, bank affiliated fees / admin charges and currency fluctuations.  PayU EFT Pro only facilitates the transaction between you and your bank. The terms and conditions existing between you and the Bank still apply.  PayU does not store any online banking login details.  The Delivery timeframe is relative and will be dependent on the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info). As we do not store your banking details when conducting an EFT PRO, should you request a refund, we will require you to furnish your Bank account details again.

      7.4 For a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted).

      7.5 No cheque deposits are accepted.

      7.6 Mobicred facilitates the credit transaction. The terms and conditions existing between you and mobicred still apply.  The Delivery timeframe is relative and will be dependent on the time and date of the successful mobicred confirmation (please refer to our delivery timeframes T&C’s for info

      Your order number needs to be used in the reference section of the deposit slip or the electronic transfer, we will not be held liable for any delays should you fail to include these.  Your delivery timeframe is dependent and will commence on the time and date of the funds reflecting in Sleepmasters account.

      Depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shipped.

      When paying using PayU EFT Pro, the communication process between you and your bank shall occur as it would when conducting an EFT with the Bank. You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.  You will receive a one-time pin (OTP) which you would need to enter to confirm payment.

      It requires registration with 3D Secure when shopping online with us as a 3D secure merchant. No username and password to remember anymore. You will now receive a one-time pin (OTP) instead that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online but concerned about the risks that may be involved. Therefore, we at Sleepmasters deploy technology, such as 3D Secure, which will protect you while you shop.

      Sleepmasters reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Sleepmasters, in whole or in part, on notice to you. Sleepmasters shall only be liable to refund monies already paid by you (see Sleepmasters Refund Policy in point 26 in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.

    • 8. DELIVERY

      8.1 General Delivery Information

      Unless otherwise specifically stated or specifically agreed to, the delivery charges will be for your account.

      8.1.1 Sleepmasters delivers within the borders of South Africa only.

      8.1.2 Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses i.e. deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors. Please also ensure that someone is available to sign for and receive your goods at the time of delivery. It will be deemed that you as the purchaser assign without prejudice and without a proxy to a party other than yourself to sign for your goods at your specified    and confirmed delivery address should you be or not be present at time of delivery.

      8.1.3 You accept that Sleepmasters does not have to prove that you personally received the delivery of such goods. You agree that we would only be required to prove that someone not necessarily yourself signed for the goods at your specified and confirmed delivery address. Although we monitor every purchase order to ensure your package is delivered.

      8.1.4 Should you have not received your delivery of goods after 24 hours of the expired delivery period you would need to contact us within a maximum of 48 hours. Should you fail to notify us of a no delivery within the given period, you agree that it would be deemed that you received the purchased goods.

      8.1.5 Delivery of products purchased through the online store is subject to the geographical delivery framework as determined by our courier partner. Should your delivery address  fall into one of these categories, you will be liable for any additional costs incurred in delivery, storage and or returning the parcel.  (Category list as follows; plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges and harbors)

      8.2 Failed delivery:

      8.2.1 We will notify you of a failed delivery i.e.: whereby no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will endeavor to reschedule the delivery with you within 24 – 48 hours; however, you may be liable if any additional handling and shipping charges are incurred for a re-delivery.

      8.2.2 Goods shipped in error /Incorrect goods delivered:

      In the unfortunate event that you receive a delivery whereby the goods and or its quantity delivered to you does not match your products and its quantity as per your waybill/purchase order, you agree to notify us immediately upon receipt of such delivery on 0800 222 888, to have the incorrect goods collected and the correct goods delivered to you.

      8.3 Damaged Goods delivered:

      Please notify us within 24 hours of receipt of delivery on 0800 222 888, in the regrettable event that you receive a damaged product. We will do our utmost best to have the damaged product collected and a new product delivered to you within a maximum of 48hours (weekdays only).

      8.4 Price of delivery:

      Delivery prices differ and are determined by the following:

      8.4.1 Location within major centers or Outlaying Delivery Areas

      8.4.2 Type of delivery (Normal order, special order, customer order)

      8.4.3 Weight and Dimensions of total purchase order

      8.4.4 In the event of special delivery deals the price of product or total purchase order value could determine the delivery rate.

      8.4.5 The price of your delivery is calculated automatically and will be displayed prior to the payment process, in the shopping cart and at checkout.

      8.5 Delivery Periods important to note:

      8.5.1 Delivery service will start on payment confirmation received

      8.5.2 Delivery periods will be effected within the selected delivery type timeframe, after collection from point of dispatch and between Major Centres from Monday to Friday.

      8.5.3 We deliver on Monday to Friday from 08h00 to 17h00 to both business and residential addresses.  No deliveries on a Saturday and Sunday and any Public Holiday. ID may be requested upon delivery.  Major centers include any destination within a 40km radius of the following cities: Pretoria, Johannesburg Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centers is usually within 5 working days.  The following areas may experience delays due to airline constraints: George, Nelspruit, Richards Bay, Polokwane and Welkom.

    • 9. CREDIT TERMS AND CONDITIONS

      The monthly instalment and total credit price shown include interest as shown, basic insurance, initiation fee, service fee and VAT. (In line with chain deal calculator)

      Delivery charges, deposit, comprehensive insurance and extended warranties are excluded. Credit and “No Deposit” offers remain subject to credit approval, an affordability assessment as required by the National Credit Act and a debit order where relevant.

      INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM.

      Sleepmasters may require you to produce proof of an insurance policy or take up insurance with us. The minimum application requirements include a copy of an ID document, latest payslip, 3 months’ bank statements, monthly expense details and your household content insurance or Credit Life policy documents. These requirements depend on your employment status and risk profile. All offers are valid while stocks last and cannot be used with other in-store promotions. Ask the sales representatives for details. Unless otherwise stated, matching products and complementary accessories are not included in the price shown. All major credit cards accepted.

      Connect Financial Solutions (Pty) Ltd, (Reg no.: 2018/431596/07) is an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Sleepmasters.

      9.1 Quick On-Line Credit App Terms and Conditions (Ts & Cs)

      9.1.1 General

      9.1.1 Quick On-Line Credit App is subject to your acceptance of the Ts & Cs set out herein.  By clicking on the tick-box provided, you acknowledge that you have read and understand the use of website Ts &Cs as well as Quick On-Line Credit App Ts&Cs and agree to be bound by them.

      9.1.2 These Ts&Cs must be read together with our website Terms of Use, a copy of which can be found at www.Sleepmasters.co.za or may be requested from us by email or calling our call centre.

      9.1.3 Quick On-line Credit App Process

      9.1.4 By completing and submitting this Quick On-Line Credit App, you;

      9.1.5 Confirm that you have read and understand these Ts&Cs, the meaning and that the Quick On-Line Credit App is subject to a full credit application Ts&Cs which includes an affordability assessment as required by the National Credit Act, as amended (“NCA”);

      9.1.6 Confirm that you are the person whose details you have given to us as the applicant in the quick online credit app;

      9.1.7 Confirm all information that you provide us is truthful, complete, accurate and correct. You must immediately notify us if any of your information changes;

      9.1.8 Confirm you can apply for credit and to enter a credit agreement with us which includes that you are mentally sound, not under the influence of alcohol or drugs, above the age of 18 and got written consent from your spouse or civil partner. (where applicable);

      9.1.9 Consent to the further processing of your personal information for purposes relating to the Quick On-Line Credit App including any Credit Bureau and other agencies, as permitted by law,

      9.1.10 Once you receive confirmation that you qualify for credit, confirmation of which you will receive by way of email and/or sms you are required to visit any Sleepmasters store, quote your ID number/passport number and complete a full credit application.

      9.1.11 Minimum full credit application Ts &Cs include:

      9.1.11.1 ID Book or Passport (for non-RSA nationals);

      9.1.11.2 Latest payslip;

      9.1.11.3 (three) months bank statements;

      9.1.11.4 Monthly expense details and your household content insurance and/or Credit Life policy documents;

      9.1.11.5 These requirements are dependent on your employment status and risk profile. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND TERM LOAN.

      9.1.12 The Quick On-Line Credit App is subject to the verification of the identification of the applicant and applicant being above the age of 18, who is in possession of a valid identity document or passport.

      9.1.13 Your Quick On-Line Credit App offer will only be valid for 7 (seven) days from Quick On-Line Credit App Date.

      9.2 Disclosures and consent

      9.2.1 Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorized Financial Service provider and a registered Credit Provider (NCRCP11158) trading   as Sleepmasters

      9.2.3 You consent to and agree that Pepkor Trading (Pty) Ltd is to access any of your personal information required from any Credit Bureau and other agencies, as permitted by law, to:

      9.2.4 Make enquiries to obtain or confirm your credit profile and repayment behavior;

      9.2.5 To supply and/or submit any information about you or provided to us by you;

      9.2.6 Seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your quick online credit app or your creditworthiness,

      9.2.7 To disclose the above information as required in law; and

      9.2.8 To keep records of your personal and credit information in any database in accordance with the provisions of the NCA requirements.

      9.2.9 You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness.  We cannot be held responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.

      9.3 Information Security Policy

      9.3.1 You agree to keep your information safe and to not disclose it to any unauthorized third party. You further agree that we cannot be held liable for any damages or loss sustained by you as a result such information becoming known to third parties, whether through your actions or through fraud, malware or phishing.

      9.3 We reserve the right to suspend any account that we believe may have been compromised accordingly.

      9.3.3 You must notify us immediately if you believe that your information has been processed without your permission. You can contact us on our call centre number or e-mail us as per details below.

      9.4 Law

      9.4.1 This Quick On-Line Credit App is governed by the laws of the Republic of South Africa, irrespective of whether or not you are South African or are accessing our website outside of the Republic of South Africa.

      9.4.2 In terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these Ts&Cs are binding and legally enforceable against you.  We do not sell any products via this Quick On-Line Credit App and accordingly, the provisions of ECTA relating to electronic transactions in this regard do not apply in respect of the Quick On-Line Credit App.

      9.4.3 You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal as per details below.

      9.4.4 Subject to the “NCA”, we may, from time to time, update or change these Ts&Cs. We recommend that you read these Ts&Cs every time you access and use our website. Amended Ts&Cs will bear a different version number on the footer of each page and will supersede and replace any previous Ts&Cs.

      9.4.5 No indulgence or extension of time which either you or us may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

      9.4.6 We shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these Ts&Cs without notice to you.

      9.4.7 All provisions of these Ts&Cs are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these Ts&Cs which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, only to the extent that it is so unenforceable, be treated as not having been written and the remaining provisions of these Ts&Cs shall remain in full force and effect.

      9.5 Contact Details

      The following contact details are hereby disclosed:

      Customer Care: 010 211 1120 or [email protected]

      Credit Ombudsman: 086 1662 837

      National Credit Regulator: 086 062 7627

      Credit Bureau: 086 1128 364

    • 10. LAYBY TERMS AND CONDITIONS

      10.1 Definitions

      In this Agreement, unless the context indicates differently: -

      10.1.1 "Agreement" means these terms and conditions, including the Schedule and all written notices that the supplier has given to the consumer;

      10.1.2 "business day" means any day except for a Saturday, Sunday or South African public holiday;

      10.1.3 "consumer"/"you"/"your" means the person who has agreed to enter into this Agreement and whose details are recorded in the Schedule;

      10.1.4 "Schedule(s)" means the Retail Lay-by Schedule attached to these terms and conditions which records the purchase price of the goods, the number of amounts to be deposited, the quantity of the amounts to be deposited, the dates on which the amounts need to be deposited and any other Schedules which may be attached hereto by agreement between the parties;

      10.1.5 "supplier"/"we"/"us"/"our" means JDG Trading Pty (Ltd);

      10.1.6 "VAT" means value-added tax chargeable under the Value-Added Tax Act 89 of 1991;

      10.1.7 the headings of the various clauses in this Agreement have been inserted purely for the purpose of convenience and they will not be used to interpret the Agreement.

      10.1.8. any reference to a gender includes the other genders; and

      10.1.9. the singular includes the plural and vice versa (the other way around).

      10.2 Introduction

      You have agreed:-

      10.2.1 to buy the goods set out in the Schedule on lay-by; and

      10.2.2 to pay for the goods by making regular deposits until payment of the full purchase price, as set out in the Schedule.

      10.2.3 You understand and agree that the goods will not be delivered to you and you will not become the owner thereof until you have paid the full purchase price for the goods. The goods will remain at our risk until you have accepted delivery of them.

      10.3 You agree that:-

      10.3.1. this Agreement represents the entire Agreement between the you and the supplier and that no alterations or additions to this Agreement may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorized representative of the supplier; and

      10.3.2. for this Agreement “signature” or “signed” does not include an electronic signature as contemplated in the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”).

      10.4. Payment of deposit and instalments

      10.4.1 You understand and agree that:-

      10.4.1.1. the purchase price of the goods includes VAT at the current rate of tax; and

      10.4.1.2. if before the full purchase price of the goods is paid by you, the VAT rate is changed concerning the supply of the goods, we may recover the VAT increase from you before delivery of the goods.

      10.4.2. The Agreement will start upon signature of the Agreement and payment of the initial deposit set out in the Schedule.

      10.4.3. Thereafter, you must deposit the monthly amounts on or before the due dates until the final payment date. All amounts must be deposited at the address of the store, as detailed in the Schedule, or via a direct deposit into the bank account of the store.

      10.4.4. We will apply the deposits towards the settlement of the purchase price on the last payment date.

      10.5. Termination of the agreement

      10.5.1 If you terminate the Agreement before paying the full purchase price, or fail to complete the payment for the goods within 60 (sixty) business days after the final payment date, we:

      10.5.2 may charge a termination penalty of 1% of the full purchase price of the goods. At your request, we will provide you with written details on how the penalty was calculated. We will not charge a termination penalty if sufficient proof is made available to us that your failure to complete payment was due to death or your hospitalization;

      10.5.3 after deducting the termination penalty (if any), will refund you any amounts paid by you under this Agreement;

      10.5.4 You understand and agree that if the agreement had been terminated for any reason and you wish to buy other or similar goods, you will be required to enter into a new agreement with us and the current price of the goods will then apply.

      10.6. Statements of account and contact details

      10.6.1 We will deliver a monthly statement of account to you by way of email or SMS, as may be elected by you.

      10.6.2. You must check each statement as soon as you receive it and inform us within 7 days of receipt thereof if you think that a statement is not correct.

      10.6.3. It is your responsibility to provide us with the correct contact details and to inform us of any changes.

      10.7. Delivery of the goods

      10.7.1. We will make every reasonable effort to deliver the goods to you as soon as possible after we have received the full purchase price of the goods.

      10.7.2. We cannot be responsible for failure to perform or to deliver or delays in performance or delivery due to circumstances beyond our control ("force majeure events"). We will not be liable to you for any loss arising from any failure or delay in performance or providing the goods resulting from force majeure events. We will use reasonable endeavors to continue to perform in terms of this Agreement as soon as performance becomes possible. We may contact you to agree on alternative dates for delivery, but will not require you to accept delivery at an unreasonable time.

      10.7.3. You understand and agree that the goods as set out in the Schedule, are identified and described by style, make, model, kind, design or category ("Type"). This does not mean that specific goods are set aside for the duration of the lay-by agreement, but that we will deliver that Type to you after receipt of the full purchase price for the goods.

      10.7.4. If, for reasons beyond our reasonable control, we are unable to deliver that Type to you, we will, at your option:-

      10.7.4.1. supply you with an equivalent quantity of goods that are comparable or superior in description, design or quality; or

      10.7.4.2. refund to you the amounts deposited with us for the goods, with interest, under the Prescribed Rate of Interest Act 55 of 1975.

      10.7.5. It is your responsibility to provide us with the correct delivery address prior to delivery of the goods.

      10.8. Transfer of rights

      10.8.1. Unless you have got our prior written consent, it will not entitle you to cede, delegate, assign or transfer all or any part of your rights or obligations under this Agreement.

      10.8.2. You allow us and agree that we may cede any part or all of our rights under this Agreement or transfer any part or all of our rights or obligations (whether by delegation or assignment) under this Agreement to any third party. You further agree that it shall not be necessary for us to provide prior notification to you in the event of any such cession or transfer.

      10.9. Contact details

      The following contact details are hereby disclosed:

      Customer Care: 0800 222 888

      National Consumer Commission: 012 761 3000

      Consumer Goods and Services Ombud: 0860 000 272

      10.10. Address for notices and legal processes

      10.10.1. You agree to accept any notice and legal processes under this Agreement at the address recorded in the Schedule. (This address is known in law as your domicilium citandi et executandi or domicile address).

      10.10.2. We choose as our domicile address where you must deliver all notices and legal processes, the following address: Marlboro House 6 Eastern Service Road Eastgate, Sandton 2090

      10.10.3. If you want to change the address at which you agree to accept notices and legal processes, then you must send us a notice in writing by registered post. The notice must:-

      10.10.3.1. inform us that you are changing your address; and

      10.10.3.2. set out the new address at which you agree to accept notices.

      10.10.4. Any new address must be a physical address in the Republic of South Africa.

      10.10.5. If we send a notice to you:-

      10.10.5.1. by prepaid registered post to your address, we will treat it as if you have received it 7 (seven) days after posting; and

      10.10.5.2. by hand, we will treat it as if you have received it on the date of delivery.

      10.10.6. When we treat a notice as if you have received it by a certain date, it means that we do not have to prove that you did receive it then. If you claim that you did not receive the notice by that date, then you will have to prove it.

      10.11. Governing law and jurisdiction

      10.11.1. This Agreement is governed by the laws of the Republic of South Africa.

      10.11.2. You agree that the supplier may bring legal proceedings against you relating to this Agreement in any Magistrate's Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent the supplier from bringing legal proceedings in a High Court that has jurisdiction.

      10.12. General

      10.12.1. We do not lose any of our rights under this Agreement if we do not insist immediately and in every instance on these rights. You may not use it as defense if we had a right which we did not enforce at the relevant time.

      10.12.2. If any term or condition of this Agreement becomes unenforceable for any reason whatsoever, that term or condition is severable from and shall not affect the validity of any other term or condition in this Agreement.

    • 11. ONLINE EXCLUSIVE PROMOTIONS

      11.1. These Terms of the Online Exclusive Offers (Promotion) together with the Sleepmasters Standard Terms and Conditions www.sleepmasters.co.za set out the terms and conditions that will apply when you place an order through the Sleepmasters operated website only and you purchase goods advertised as part of this promotion. Please note that the terms and conditions that apply to this promotion differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Sleepmasters on 0800 222 888 Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.

      11.2. The Promotion is the sale of certain online only products as advertised on the specific product, for the advertised specific day, whereby the advertised goods will be sold at a discounted price for that specific day, and available for purchase online only.

      11.3. The Promotion starts at Sleepmasters online only on the advertised and advertised day at 08:00am and ends on the advertised and mentioned day at 00:00pm. No purchases will be accepted after midnight on the advertised and mentioned day.

      11.4. You will need to be logged into Sleepmasters website in order to use the promotion

      11.2 Order and acceptance

      11.2.1. Each order submitted, which includes the receipt of the full purchase price, constitutes an offer to purchase products. Orders are subject to Sleepmasters acceptance and may be refused at Sleepmasters discretion, for example in cases where:

      11.2.1.1. We cannot process orders because of an error in the information you have provided;

      11.2.1.2. There is an error on the website relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the website; or

      11.2.2. The products that you have ordered are no longer available through the website.

      11.2.3. After Sleepmasters receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Sleepmasters before you try to place another order for the same product.

      11.2.4. You will receive an email when your order is being dispatched confirming that your order has been accepted and is on its way to you.

      11.2.5. If you have questions regarding Sleepmasters order acceptance policy (Agreement of sale), or if you consider that your order was rejected in error, please contact Sleepmasters on 0800 222 888.

      11.3 Product availability

      11.3.1. Sleepmasters has the Right to change information about products displayed on the website. For example, information about prices, description or the availability of products and may do so without first giving you notice of the changes.

      11.3.2. Sleepmasters will not, however, make any changes to the price, availability or description of any product after an order has been accepted. Sleepmasters cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.

      11.3.2. Because of the stock quantity, each customer may not purchase more than one product using this Promotion.

      11.4 Customer started order cancellations and changes

      11.4.1. You can change or cancel your order before we have processed your order. To change your processed order, please contact Sleepmasters. If we have already dispatched your order, you can request a refund of the product, please see our Return Policy

      11.5 Delivery

      11.5.1. Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Sleepmasters cannot promise that they are accurate.

      11.5.2. Product that is delivered to you will become your property at the time that you receive it provided that Sleepmasters has received full payment for the product. As soon as Sleepmasters has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.

      11.5.3. Please see the delivery policy for further details.

      11.6 General

      11.6.1. Participants of this promotion agree that Sleepmasters will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or from participation in this promotion.

      11.6.2. If they deem any provision or part of these rules void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the rest of these Rules shall remain in force.

      11.6.3. Any violation of these rules will result in the immediate disqualification of the transgressing participant from the promotion.

    • 12. OWNERSHIP AND CONTENT

      All materials published on the Sleepmasters website are protected by copyright and owned or controlled by Sleepmasters or the party accredited as the producer of the content, software or other material. We shall construe nothing in these terms and conditions of use as conferring by implication or otherwise, any license or right under this copyright, trademark, database right or other intellectual property or proprietary interest of Sleepmasters or any third party. All logos, names and trademarks, which appear on the website are the intellectual property of Sleepmasters or are used by Sleepmasters under license. Sleepmasters will prosecute any violation of intellectual property rights to the fullest extent that the law permits. We prohibit reproduction of part or all of the contents in any form other than strictly for individual use.

      If you respond to Sleepmasters via e-mail, surveys, forums, registration, or any other communication medium with any information, including but not limited to feedback, data, questions, comments or suggestions, but excluding your personal data, the information will not be deemed confidential. Sleepmasters will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Sleepmasters will also be able to use any ideas, concepts, know-how or techniques in the information for any purpose, including but not limited to developing, manufacturing and marketing products, which incorporate or otherwise rely on the information. You consent to the aforesaid use of such information. By submitting information, you agree that Sleepmasters may publish the information, use it as part of its operations, and incorporate its concepts in Sleepmasters goods or for any other purposes, which Sleepmasters considers necessary, without liability.

      Sleepmasters will deal with your personal information in terms of the privacy policy: http://www.sleepmasters.co.za/privacy/

    • 13. DISCLAIMER

      13.1.1 When you visit the Sleepmasters Website, you consent to receive communication from Sleepmasters electronically and agree that all agreements, notices, disclosures and other communication sent by Sleepmasters satisfy any legal requirements, including but not limited to the requirement that such communications should be “in writing”.

      13.1.2 You ensure that the goods are fit for the purpose for which you want to buy them and are in excellent condition and free of any form of defects before you take delivery of the goods. It is the responsibility of the customer to ensure, before delivery, that the goods listed on the till slip or your purchase order correspond in description, price and quantity with the goods purchased. You agree to adhere to the user/manufacturer’s instructions and ensure that you make yourself aware of all product warnings and safety instructions before the installation or use of all products purchased from Sleepmasters. You are to keep proof of any repairs conducted and allowed by Sleepmasters and proof of purchase on all returned goods.

      13.1.3 You must make sure of all measurements and sizes before purchasing your goods, as we will not replace or refund you if the goods do not fit into the room/intended location or through a door.

      13.1.4 The onus is on you to advise us if the goods are for a particular purpose when entering the transaction, and we cannot be held liable if you have not advised us of the goods particular purpose.

      13.1.5 Sleepmasters provides the website “as is” and “as available” and to the extent permissible by law disclaims warranties including but not limited to a warranty of title, merchantability, non-infringement, fitness for a particular purpose and that the website is free from defects, uninterrupted and error-free. While Sleepmasters attempts to provide accurate and timely information, Sleepmasters cannot guarantee this. Sleepmasters may correct and change the website if required. The Sleepmasters goods and services described on the website are available in RSA, through the Sleepmasters branch network.

      13.1.6 Although Sleepmasters has tried to display the goods and their colours as accurately as possible, the displayed products and colours of the products will also depend upon your equipment and Sleepmasters cannot guarantee that your equipment will display an accurate representation of the actual goods or their colours. Sleepmasters will not be liable for any other website provided by any third party. It does not include all accessories shown with products for presentation in the price, nor are such products guaranteed to be available for sale by Sleepmasters. In the event of delivery delays or out-of-stock situations, we will notify you and we will do our very best to ensure a speedy fulfilment.

      13.1.7 Image Disclaimer: Where products are displayed with compatible devices, we will not include these devices as part of the sales price unless specifically identified as part of a product bundle. In all other cases, we show images to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

    • 14. LIMITATION OF LIABILITY

      Sleepmasters is to be exempted from any liability due to a customer failing to provide accurate registration information, or a customer failing to view special warnings, etc.

      Subject to applicable law, you agree to indemnify, defend, and hold Sleepmasters harmless against any claim or liability (including attorneys’ fees) arising out of your use of the website.

    • 15. AVAILABILITY AND TERMINATION OF ORDERS

      Sleepmasters may immediately terminate use of and access to the website if you breach the terms. This will be without prejudice to any other remedies and rights that we may have in terms of the law, including but not limited to claims for specific performance and damages. Save for certain exceptions (Software, Games, Music, and DVD) and subject to certain charges.

    • 16. GOVERNING LAW AND JURISDICTION

      This Agreement is governed by the laws of the Republic of South Africa.

      You agree that we may bring legal proceedings against you relating to this Agreement in any Magistrate's Court that has jurisdiction, even if the amount of the claim may exceed the jurisdiction of that court. This does not prevent us from bringing legal proceedings in a High Court that has jurisdiction.

      We choose as our domicile address where you must deliver all notices and legal processes, the following address: Marlboro House, 6 Eastern Service Road, Eastgate, Sandton, 2090

    • 17. RSA & NON-RSA BRAVO GROUP SLEEP PRODUCTS 2021 NATIONAL PROMO TERMS AND CONDITIONS

      1. The Promoter is Bravo Group Sleep Products, a division of Bravo Group (the Promoter”).

      2. The Bravo Group Sleep Products Competition (‘the Competition”) will commence on 15 January 2021 and entries to the Competition will close on 30 April 2021 at 23h59. Any entries received after midnight on the last day will be invalid and will not be considered.

      3. The Competition is only open to persons above the age of 18 or if under the age of 18, with the consent of a parent/ guardian, residing in either South Africa, Zambia, Zimbabwe, Namibia, Lesotho or Botswana, who are in possession of a valid identity document (“the Participant”), except directors, members, partners, employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Promoter or marketing service providers in respect of the Competition, or the spouses, life partners, business partners or immediate family members.

      4. By entering the Competition, the Participants accept these terms and conditions (“the Rules”) and agree to abide by them. A copy of the Rules will be displayed on each of the brands online warranty registration pages. However, any Participant may request to be furnished with a copy of the Rules at no cost by emailing such request to [email protected].

      5. The Participants stand a chance to win a share of R250,000.00 (Two Hundred and Fifty Thousand Rand), as follows:

      5.1. 1 (one) of 13 (thirteen) cash prizes to the value of R10,000.00 (Ten Thousand Rand) each, or the equivalent currency at the time of payment (the “Prize”); or

      5.2. 1 (one) of 4 (four) cash prizes, being 1 (one) cash prize per brand social media page consisting of R10,000.00 per month paid over 3 (three) consecutive months commencing end February 2021 with a total value of R120,000.00 (“the Social Media Prize”).

      6. To enter the Competition, Participants must purchase any Bravo Group Sleep Products bed, hereinafter referred to as BGSP bed and register their warranty, by completing their name, store name, branch name, invoice number and product purchased on the applicable website and/or social media page below:.

      6.1. https://www.sealy.co.za/customer-care/warranty/ https://www.facebook.com/SealySouthAfrica;

      6.2. https://www.edblo.co.za/warranty / https://www.facebook.com/EdbloSA;

      6.3. https://www.slumberland.co.za/customer-care/ / https://www.facebook.com/SlumberlandSA; or

      6.4. https://kingkoil.co.za/warranty-service/ https://www.facebook.com/KingKoilSouthAfrica

      7. Entries are unlimited and Participants will receive an entry into the Competition every time the Participant purchases a BGSP bed and registers the BGSP bed’s warranty on the applicable website / social media page. The Promoter reserves the right to exchange the Prize or Social Media Prize for another of equal or greater value, should the circumstances require this.

      8. It is also the responsibility of all Participants to retain their cash register slip as proof of purchase of any one of the above-mentioned qualifying products. If a Participant cannot produce the cash register slip upon demand, such Participant will be automatically disqualified from the Competition and will forfeit the prize. In the event that the Participant made the purchase with his/her credit/ debit card, then a statement from the Participant’s respective bank, reflecting the purchase, shall be accepted as proof of purchase.

      9. The winners of the Prize shall be the first qualifying entry randomly drawn by way of a weekly draw which will be held on 5 February 2021, 12 February 2021, 19 February 2021, 26 February 2021, 5 March 2021, 12 March 2021, 19 March 2021, 26 March 2021, 2 April 2021, 9 April 2021, 16 April 2021, 23 April 2021, 30 April 2021.

      10. The winners of the Social Media Prize shall be the first qualifying entry randomly drawn by way of a draw to be held on 26 February 2021, 26 March 2021, and 30 April 2021.

      11. An independent person will monitor, verify and certify the draws and, except in so far as is provided for in the Consumer Protection Act 68 of 2008, his/her decision will be final and no correspondence will be entered into in this regard.

      12. Winners may only claim one Prize or Social Media Prize with the winners that have been selected from the Prize not being eligible to win again on the Social Media Prize. Winners may not have previously won a Promoter’s competition more than once in a 90-day period. Any winners drawn who have won in the last 90 days will be disqualified from the Competition and another winner will be drawn.

      13. The Promoter will use reasonable effort to contact the winners telephonically. Should the winner not be able to comply with the Promoters requirements or if after any and all reasonable steps are taken in order to contact the winner, the winner cannot be contacted within a reasonable period of time, the winner’s right to the Prize or Social Media Prize will be deemed to have been waived and the Prize or Social Media Prize will be forfeited. The Promoter reserves the right to award the Prize or Social Media Prize to the next randomly drawn Participant.

      14. The Promoter may refuse to award the Prize or Social Media Prize if the entry procedures or these Rules have not been adhered to or if it detects any irregularities or fraudulent practices. Any violation or attempt to violate any of the above Rules will result in the immediate disqualification of the Participant.

      15. The Participant or winners, by entering the Competition and furnishing the Promoter with the requested personal information, consents to the Promoter utilising and processing his/her personal information strictly for the purposes of the Competition.

      16. The winner will be required to sign an acknowledgement of receipt of prize and may be requested to be photographed and identified in any media, which is inclusive of but not limited to television, radio, print publications and online sites in which the Competition receives exposure and for future marketing initiatives with the understanding that the winner may decline such an invitation.

      17. Participants enter the Competition entirely at their own risk. The Promoter and its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors, any participating Bravo Group Sleep Products store and/or its subsidiaries cannot be held responsible or liable for any accident, injury, harm or loss suffered by any person or entity as a direct or indirect result of entering the Competition or suffered as a direct or indirect result of the utilisation in any way whatsoever of the Prize or Social Media Prize won in terms of the Competition.

      18. Participants hereby agree to release and indemnify the Promoter and its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and subsidiaries and hold it harmless against any and all losses, harm, damages, rights, claims and actions of any kind in connection with the Competition, promotion or special offer or resulting from the participation in the Competition or acceptance, possession, use or receiving of any Prize or Social Media Prize relating to the Competition, including, without limitation, personal injuries, death and property damage, and claims based on publicity rights, defamation or invasion of privacy.

      19. The Prize and Social Media Prize are non-transferable and all winner/s will have to claim their Prize or Social Media Prize within 30 days of the draw having taken place and at that time identify themselves with a valid identification document, proof of purchase and bank account confirmation letter or bank statement. The Prize or Social Media Prize will be paid via EFT (electronic funds transfer) into the winner’s nominated bank account, whereafter the Promoter shall have no further liability in respect of the Prize or Social Media Prize. Failure to claim the Prize or Social Media Prize or a refusal or inability to comply herewith will disqualify the winner and a new winner will be drawn in their place at the sole discretion of the Promoter.

      20. Competition artwork is for illustrative purposes only. The Promoter cannot be held responsible for any errors, omissions and /or technical failures throughout this Competition.

      21. The Promoter reserves the right to amend the Competition Rules if such amendment is necessary from a practical or fairness point of view. The Promoter shall have the right to terminate the Competition immediately and without notice for any reason beyond its control requiring this. In the event of such termination, all participants agree to waive any rights that they may have in terms of this Competition and acknowledge that they will have no recourse against the Promoter, its agents and staff.

      22. Only BGSP bed’s paid in full will be eligible for entry into the Competition. If a Participant purchase by way of lay-by contracts, must be fully paid at the time of the applicable draw.

      23. The above Rules are severable. This means that if any one rule is found to be unlawful, it will be removed and the remaining Rules will still apply.

    • 18. CREDIT SALES COMPETITION

      1. This is a promotional offer (“Promotion”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to the National Credit Act no 34 of 2005 and Regulation and to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.

      The participant acknowledges that the participant has read and understood these Ts & Cs. These Ts & Cs will govern the Offer from any Bradlows, Russells, Sleepmasters, Rochester, Incredible Connection and Hi Fi Corp or any Company to whom the Company has ceded the rights and obligations.

      2. Promotion:

      This promotion is sponsored by the Company, Connect Financial Services (Pty) Ltd, a registered Credit Provider (NCRCP11158).

      3. Promotion Period:

      3.1. The Promotion will run from 1st of March 2021 7:00 to 31st May 2021 at 23:59. (“the Promotion Period”).

      3.2. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.

      3.3. The Promotion is not transferable nor convertible into cash nor substituted in any manner except as permitted by law.

      4. How to qualify:

      The participant must have:

      4.1. A valid account, in participant’s capacity.

      4.2. Instore tent cards and Web notice from the Company inviting the participant to participate in the promotion.

      4.3. Inviting customers to participate in the competition, all customer who applied and has an approved credit application during the promotion period, will qualify for the lucky draw conditional to the first instalment paid by close of business every month to qualify. In addition, Participants would get an additional entry into the draw for every R10,000-00 value of their credit application.

      4.4. The winner consent to his/her name made public at the discretion of the Company.

      4.5. These Ts and Cs do not negate the participants’ obligations to continue making the required payments. Note that these Ts & Cs do not replace the Ts & Cs of the Credit Agreement.

      4.6. Each qualified participant will be entered into the draw, irrespective of the number of credit agreements applied for.

      5. The Offer:

      5.1. This Promotion is conducted in the ordinary course of business and is open to all existing customers who meet the qualifying criteria.

      5.2. The draw date shall be the 15th June 2021 and an internal auditor will observe the draw.

      5.3. The winner will be notified by SMS or a telephone call by the 17th June 2021.

      5.4. The prize will be forfeited at the discretion of the promoter if the prize remains unclaimed after the stipulated dates.

      5.5. The Company will not be liable for the technical failures relating to this Promotion that may result in an entry not being successfully submitted.

      5.6. The prize may only be redeemed by an account holder who has a valid credit agreement with the Company that is up to date.

      5.7. Promotion is not redeemable in conjunction with any other promotions by the Company.

      5.8. This Offer is open to all customers that received an SMS, in-store promotion or web notice, above the age of 18, who are in possession of a valid identity document. Employees, agents or consultants or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouse(s), life partners or immediate family members cannot be a participant in this Promotion.

      5.9. If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs have been waived or altered by the Company. These Ts & Cs will still apply, and the Company has right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

      6. The Prize

      The winner will stand a chance to win:

      6.1. First Prize: Contribution towards the account of the customer to the value of R10 000. If the nominated account balance is less than R10 000, the difference will be issued to the customer as a Gift voucher of the respective brand and valid for 6 months from the date of issue, refer to the brand website for gift voucher Terms and Conditions.

      6.2. Second Prize: In-house brand TV to the value of R5000.

      6.3. Third Prize: In-house brand Microwave to the value of R2000.

      7. General

      7.1 By entering into the Promotion, a Participant consent to the Promoter sending competition material during and after this Competition, in accordance with the Protection of Personal Information Act (“POPI”).

      7.2 Participants of this Promotion are voluntarily providing their personal information as envisaged by POPI to the Promoter, its associated agencies and the third party service providers running the Competition in conjunction with the Promoter.

      7.3 By entering this Promotion, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPI of Participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.

      7.4 The Winner gives consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.

    • 19. MOTHER'S DAY COMPETITION

      1. This competition is promoted by JD Group a division of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and with Sleepmasters being a brand of the JD Group (the “Promoter”).

      2. This Competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

      3. These Terms and Conditions should be read together with the online terms and conditions displayed on the Sleepmasters website, sleepmasters.co.za

      4. Competition Period

      The Competition runs from 06th -09th May 2021, both dates inclusive. (the “Competition Period”). No entries will be accepted after midnight on 09th May 2021.

      5. Who Can Enter (the “Participant”)

      You are entitled to participate in this Competition if you are a natural person, 18 (eighteen) years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these terms and conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

      6. Exclusions

      Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

      7. How to Enter

      The participant must go to the Sleepmasters Facebook page. All Moms please share tips on how you would turn your bedroom into a haven a stand a chance to win a Kenton Bedroom Suite and a Sleepmasters Seattle 152cm Queen Size Bed worth R7500.

      8. Number of Entries per Participant

      One entry per person

      9. Entry Fee

      There is no entry fee to participate in the Competition.

      10. The Prize

      1 x Sleepmasters Seattle 152cm (Queen Base Set) and 1 x 2 Piece Kenton Bedroom Suite worth R7500

      Winning draw and Winner’s Rights and Obligations

      10.1 The Winner (1) will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

      10.2 The draw will take place on the 11th May 2021, the winner will be posted and notified via a phone call. The winner will be contacted by head office and posted on the Bradlows Facebook page.

      10.3 Should the Competition draw be postponed, a decision which will be in the sole discretion of the Promoter, to another date for any reason whatsoever, the new draw date will be published on the website cited below within 4 (four) days after the original draw date.

      10.4 The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition qualifying criteria and if so that the Participant will be the Winner (subject to the Promoter being able to contact the Winner). If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria.

      10.5 The Winner will be notified within 48 (forty-eight) hours of the random draw taking place. The Promoter will attempt contact the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the first attempt, through no fault of the Promoter, the Prize will be awarded to the next eligible Winner. The Winner will also be announced on the Promoter’s webpage.

      10.6 If the Winner(s) is unable to attend, receive or utilize the prize or is uncontactable during the stipulated period, the entire prize will be forfeited at the discretion of the Promoter.

      10.7 The Winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

      10.8 The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been announced.

      10.9 The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

      10.10 By entering into the Competition, a Participant consent to the Promoter sending competition material during and after this Competition, in accordance with the Protection of Personal Information Act (“POPI”).

      10.11 Participants of this Competition are voluntarily providing their personal information as envisaged by POPI to the Promoter, its associated agencies and the third party service providers running the Competition in conjunction with the Promoter.

      10.12 By entering this competition, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPI of Participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.

      10.13 By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

      10.14 The Winner agrees that upon winning the Prize, no further prizes in any competitions or give-away or similar campaign of Promoter or JD Group of which the Promoter forms part, will be awarded to the Winner for a period of 3 (three) months, irrespective of whether the Winner has entered or qualified prior to or after the date on which the Prize was awarded to the Winner.

      11. General

      11.1 The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Competition.

      11.2 The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.

      11.3 The Promoters decision is final, and no correspondence will be entered into.

      11.4 No liability shall lie on the Promoter in favour of any Participant, Winner (s) and/or third party arising from cancellation, suspension or termination. Therefore, the Participant waives any and all rights which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

      11.5 A copy of these Competition Rules is available at sleepmasters.co.za

    • 20. FATHER'S DAY COMPETITION

      1. This competition is promoted by JD Group a division of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and with Sleepmasters being a brand of the JD Group (the “Promoter”).

      2. This Competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

      3. These Terms and Conditions should be read together with the online terms and conditions displayed on the Sleepmasters website, sleepmasters.co.za

      4. Competition Period

      The Competition runs from 17 June 2021 -20 June 2021, both dates inclusive. (the “Competition Period”). No entries will be accepted after midnight on 20 June 2021.

      5. Who Can Enter (the “Participant”)

      You are entitled to participate in this Competition if you are a natural person, 18 (eighteen) years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these terms and conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

      6. Exclusions

      Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.

      7. How to Enter

      The participants must go to the Sleepmasters Facebook page and share a happy moment/story in their lives with their dad and stand a chance to win a Sleepmasters Seattle King Bed Set worth R6000. It is within the Promoters sole discretion to disqualify any Participant who posts any inappropriate comment or uses inappropriate language on social media platforms or webpage.

      8. Number of Entries per Participant

      One entry per person

      9. Entry Fee

      There is no entry fee to participate in the Competition.

      10. The Prize

      1 x Sleepmasters Seattle 183CM King Bed Set worth R6000.

      Winning draw and Winner’s Rights and Obligations

      10.1 The Winner (1) will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

      10.2 The draw will take place on the 22 June 2021, the winner will be posted and notified via a phone call. The winner will be contacted by head office and posted on the Bradlows Facebook page.

      10.3 Should the Competition draw be postponed, a decision which will be in the sole discretion of the Promoter, to another date for any reason whatsoever, the new draw date will be published on the website cited below within 4 (four) days after the original draw date.

      10.4 The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition qualifying criteria and if so that the Participant will be the Winner (subject to the Promoter being able to contact the Winner). If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria.

      10.5 The Winner will be notified within 48 (forty-eight) hours of the random draw taking place. The Promoter will attempt contact the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the first attempt, through no fault of the Promoter, the Prize will be awarded to the next eligible Winner. The Winner will also be announced on the Promoter’s webpage.

      10.6 If the Winner(s) is unable to attend, receive or utilize the prize or is uncontactable during the stipulated period, the entire prize will be forfeited at the discretion of the Promoter.

      10.7 The Winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

      10.8 The Prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise. The Prize must be taken up within 3 (three) weeks after the Winner has been announced.

      10.9 The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

      10.10 By entering into the Competition, a Participant consent to the Promoter sending competition material during and after this Competition, in accordance with the Protection of Personal Information Act (“POPIA”).

      10.11 Participants of this Competition are voluntarily providing their personal information as envisaged by POPI to the Promoter, its associated agencies and the third party service providers running the Competition in conjunction with the Promoter.

      10.12 By entering this competition, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPI of Participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.

      10.13 By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.

      10.14 The Winner agrees that upon winning the Prize, no further prizes in any competitions or give-away or similar campaign of Promoter or JD Group of which the Promoter forms part, will be awarded to the Winner for a period of 3 (three) months, irrespective of whether the Winner has entered or qualified prior to or after the date on which the Prize was awarded to the Winner.

      11. General

      11.1 The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Competition.

      11.2 The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.

      11.3 The Promoters decision is final, and no correspondence will be entered into.

      11.4 No liability shall lie on the Promoter in favour of any Participant, Winner (s) and/or third party arising from cancellation, suspension or termination. Therefore, the Participant waives any and all rights which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

      11.5 A copy of these Competition Rules is available at sleepmasters.co.za

    • 20. CREDIT SALES PROMOTION

      1.This is a promotional offer (“Promotion”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to the National Credit Act no 34 of 2005 and Regulation and to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.

      The participant acknowledges that the participant has read and understood these Ts & Cs. These Ts & Cs will govern the Offer from any Bradlows, Russells, Sleepmasters, Rochester, Incredible Connection and Hi Fi Corp or any Company to whom the Company has ceded the rights and obligations.

      2. Promotion:

      This promotion is sponsored by the Company, Connect Financial Services (Pty) Ltd, a registered Credit Provider (NCRCP11158).

      3.Promotion Period:

      3.1. The Promotion will run from 1st of July 2021 7:00 to 30th Sep 2021 at 23:59. (“the Promotion Period”).

      3.2. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.

      3.3. The Promotion is not transferable nor convertible into cash nor substituted in any manner except as permitted by law.

      4. How to qualify:

      The participant must have:

      4.1. A valid account, in participant’s capacity.

      4.2. Instore tent cards and Web notice from the Company inviting the participant to participate in the promotion.

      4.3. Inviting customers to participate in the promotion , all customer who applied and has an approved credit application during the promotion period, will qualify for the lucky draw conditional to the first instalment paid by close of business every month to qualify. In addition, Participants would get an additional entry into the draw for every R10,000-00 value of their credit application

      4.4. The winner consent to his/her name made public at the discretion of the Company.

      4.5. These Ts and Cs do not negate the participants’ obligations to continue making the required payments. Note that these Ts & Cs do not replace the Ts & Cs of the Credit Agreement.

      4.6. Each qualified participant will be entered into the draw, irrespective of the number of credit agreements applied for.

      5. The Offer:

      5.1. This Promotion is conducted in the ordinary course of business and is open to all existing customers who meet the qualifying criteria.

      5.2. The draw date shall be the 18th October 2021 and an internal auditor will observe the draw.

      5.3. The winner will be notified by SMS or a telephone call by the 20th October 2021.

      5.4. The prize will be forfeited at the discretion of the promoter if the prize remains unclaimed after the stipulated dates.

      5.5. The Company will not be liable for the technical failures relating to this Promotion that may result in an entry not being successfully submitted.

      5.7. Promotion is not redeemable in conjunction with any other promotions by the Company.

      5.8. This Offer is open to all customers that received an SMS, in-store promotion or web notice, above the age of 18, who are in possession of a valid identity document. Employees, agents or consultants or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouse(s), life partners or immediate family members cannot be a participant in this Promotion.

      5.9. If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs have been waived or altered by the Company. These Ts & Cs will still apply, and the Company has right to enforce any of these Ts & Cs. Errors and omission may be accepted at the Promoter’s discretion.

      6. The Prize

      The winner will stand a chance to win:

      6.1. First Prize Contribution towards the account of the customer to the value of R10 000. If the nominated account balance is less than R10 000, the difference will be issued to the customer as a Gift voucher of the respective brand and valid for 6 months from the date of issue, refer to the brand website for gift voucher Terms and Conditions.

      6.2. Second Prize In-house brand TV to the value of R5000.

      6.3. Third Prize In-house brand Microwave to the value of R2000.

      7. General

      7.1 By entering into the Promotion, a Participant consent to the Promoter sending promotion material during and after this promotion, in accordance with the Protection of Personal Information Act (“POPIA”).

      7.2 Participants of this Promotion are voluntarily providing their personal information as envisaged by POPIA to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

      7.3 By entering this Promotion, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPIA of Participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.

      7.4 The Winner gives consent to participate in marketing activities, including having his/her photograph taken and published on the Promoter’s website or other media.