Refunds are deposited directly into your credit card or bank account. This process may take up to 30 working days. Refunds processing time frame will only be commenced from time of goods received.
5.1 Return of Goods
Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (hereinafter referred to as “the CPA”). If you are entitled in law to return goods, then and in line with the CPA a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.
5.1.1 Non-returnable/ non-refundable items:
184.108.40.206 Delivery and or installation costs
220.127.116.11 Pre-paid cards
18.104.22.168 Digital content
22.214.171.124 Any damaged or abused items
126.96.36.199 Computer and gaming software, speakers, CD's, DVD's and Bluray discs unless it is found that the goods were defective at the time of purchase
5.2 Under no circumstances will we accept goods where the consumer has been afforded the opportunity to inspect the goods prior to the purchase and subsequently changed his/her mind about the goods, the goods have been damaged due to the consumer's negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer's instructions and/or have been subjected to misuse or abuse.
5.3 We sell goods for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect in the goods.
5.4 Subject to these terms, all goods carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 ("CPA") which gives the consumer the right to return the unsafe and defective goods in terms of section 20 read together with section 56 of the CPA. Our goods also carry a manufacturers' warranty where applicable, which will run concurrently with any warranty in terms of the law. The implied warranty on goods supplied places an obligation on Sleepmasters to accept the return of unsafe or defective goods within six months of delivery, in the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return goods to Sleepmasters if:
5.4.1 The consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);
5.4.2 The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and
5.4.3 The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered, as contemplated in section 19(8).
5.5 You are entitled to cancel any sale concluded on this Website (online sales) within 7 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date).
5.6 In the unfortunate event that your purchased goods become faulty/ defective, you may opt to have it taken to any Sleepmasters store. You will be entitled to the following option of as per the CPA (after goods has been inspected and assessed):
5.6.1 Have such goods repaired
5.6.2 Have goods replaced
5.6.3 Be refunded the price paid
5.7 In the event that the goods are found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence.
5.8 The warranty does not cover any defects caused by foreign objects /connection errors that are not part of the appliance, including but not limited to;
5.8.1 Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;
5.8.2 Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;
5.8.3 The use of accessories which have not been approved by the manufacturer;
5.8.4 The application and/or use of any incorrect or abnormal electrical or water supply to the appliance;
5.8.5 Any defect in wiring, electrical connections or plumbing which does not form part of the appliance at the time of the original purchase;
5.8.6 The presence in the appliance of objects which the appliance is not intended to cope with, such as hairpins, coins and buttons in washing machines, hot food in fridges and chewing gum and wax crayons in tumble dryers;
5.8.7 Neglect, misuse, or willful abuse of the appliance;
5.8.8 Anything related to the appearance of the appliance which does not in Sleepmasters sole opinion prevent the appliance from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as: discoloring of any part of the appliance, paint peeling off, cracked or broken handles, plates, hinges, wheels, panels, shelves or any portion of the product which is glass;
5.8.9 Rust or the effects of rust;
5.8.10 Repairs or attempted repairs of the appliance by any person other than Sleepmasters or its authorized repairers;
5.8.11 Any modification of the appliance by any person other than Sleepmasters or its authorized repairers;
5.8.12 Parts or items of the appliance which are expected to wear out before the extended warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic hose pipes, drive or fan belts, fuses and/or light bulbs cartridges, toners or ribbons;
5.8.13 Fire, food, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of the Sleepmasters;
5.8.14 Any defect arising out of the design of the appliance;
5.8.15 Any defect caused by lightning strike or power surges;
5.8.16 Blown or damaged speakers arising from misuse;
5.8.17 Any damage caused due to the use of generic or re-filled cartridges;
5.8.18 Any loss or destruction of, or any damage to any property whatsoever, or any loss expense whatsoever arising there from, or any consequential loss or any liability of whatsoever nature directly or indirectly caused by or contributed to, by or arising from ionizing, radiation, or contamination by radio activity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.
5.8.19 Work covered by the manufacturers’ recall of the appliance;
5.8.20 Call out charges where the breakdown is not covered by the extended warranty;
5.8.21 And material or labor which is recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.
5.9 Sleepmasters will not in any circumstances be liable for any consequential loss or damages suffered by the customer whether directly or indirectly related defect in the appliance to the extent permissible by law.
5.10 Repairs may not be affected without prior authorization from Sleepmasters.
5.11 In the case of an authorised repairer being called out for a fault covered by the warranty, the supplier shall pay the repairer for all labor and materials supplied in terms of the warranty, while the customer shall be liable to pay the repairer all other charges, including but not limited to the call out charge should no defect be found in the appliance.
5.12 The repair will be carried out in terms of the warranty within a radius of sixty kilometers from the appointed service agent’s premises. Should the repairer be required to travel beyond this radius, the customer will be charged at the prevailing AA rate per kilometer.
5.13 Sleepmasters authorised repairers reserve the right not to do house calls in areas where their personal safety may be at risk.
5.14 Certain products will contain their own supplier warranty and you are advised to keep same and refer to same for any differences in the above
5.15 Our Sleep Happy Guarantee requires you to adhere to the following terms and conditions:
5.15.1 The 120 Night Sleep Happy Guarantee excludes bases and mattresses bought individually or any special order items.
5.15.2 The base set has to be delivered by Sleepmasters, or its duly appointed agent. This is to ensure that no damages occur during transport.
5.15.3 Your new bed will take time to adjust to your body and we require you to sleep on it for a minimum of 30 nights to allow for this adjustment period.
5.15.4 Between 31 and 120 Nights you may exchange your bed for one of equal or greater value.
5.15.5 Proof of purchase will be required.
5.15.6 If your new bed is more expensive than the original bed, we will require full payment of the difference before the new bed will be exchanged.
5.15.7 We are unable to exchange where the new bed is less expensive than the original. Any price difference cannot be made up with a second bed or any associated accessories or products.
5.15.8 The Sleep Happy Guarantee is not valid on warranty exchanges, clearance/discontinued merchandise, floor models, pillows or mattress protectors.
5.15.9 The Sleep Happy Guarantee only allows one exchange per base set purchased.
5.15.10 You will be required to purchase a Sleepmasters mattress protector on the same sales order as your base set.
5.15.11 Beds that are found to be damaged, stained or unsanitary will not be exchanged. The determination of the status of the base set is within the sole discretion of Sleepmasters.
5.15.12 We will apply an administration charge of 10% of the value of the original bed and a redelivery charge. This fee must be paid prior to collection of your old bed and delivery of the new bed.
5.15.13 The Sleep Happy Guarantee does not affect the Supplier Warranty.
5.16 The Sleep Happy Guarantee does not affect the consumer’s rights in terms of the Consumer Protection Act, where applicable.